Benjamin Bonnes

Roles: Senior Project Manager / Architect / Business Analyst Company: Bonnes Solutions (Freelance) Notable projects * IoT System Audit: Conducted a comprehensive architectural audit of a new IoT system prior to global go-live. Identified critical risks and provided mitigation strategies to ensure a seamless operations. * Strategic migration advisor: Acted as advisor for a large-scale customer base migration. Secured the integrity of user data and ensured business continuity.

Roles: Project Director / Project Manager / Directive PMO / Architect / Business Analyst / Pre-Sales Engineer Company: triPica (SaaS Billing Solution) Key responsibilities: * Primary Point of Contact: Orchestrated the end-to-end success of global accounts, building trust-based relationships with C-level stakeholders and technical teams. * Project direction & mentoring: Oversaw planning, risk & issue management, subcontractor coordination, budget control, and resource allocation for critical project and mentoring project managers to take over stable project * Pre-sales & business analysis: Gathered requirements, designed complex prepaid & postpaid offerings, and shaped tailored telecom solutions for operators. * Solution design & architecture: Defined technical and functional architectures, ensuring scalable, high-performance solutions tailored to business needs. * Business growth: Identify new business needs (Pre-sales/Business analysis), designing tailored solutions that led to account expansion and increased service value. * International & multi-vendor program management: Delivered strategic IT transformations across Europe, North America, the Caribbean, Africa, and Asia, coordinating multiple stakeholders and ensuring seamless integration. Notable projects & impacts: * IoT: Led the deployment of complex IoT/eSIM solutions. Managed the entire technical chain from device provisioning and MSISDN activation to real-time rating in the OCS and automated billing/archiving in the BSS. * Digital MVNO Launch (Disruptive Teclo offer deployments): Led the end-to-end launch of a new Mobile Virtual Network Operator across multiple markets (Europe, Malaysia, Caribbean). To offer digital disruptive offers, designed and delivered a React Native mobile app and Java backend supporting customer actions (plan changes, suspensions, terminations, Q&A, AI chat). Integrated with GSM/5G networks, loyalty systems (Web3 and traditional), partner communities, Customer Value Management for custom offers and promotions, and secure KYC channels (ID scanning, face recognition, fingerprinting).

Roles: Project Manager / Controlling PMO / Delivery Manager / Architect Company: ItsOn(SaaS Billing Solution) Key Responsibilities * Delivery Management: Managed large-scale telecom IT transformations for global operators, ensuring seamless integration of digital experiences and billing systems. End-to-end delivery in multi-vendor environments, aligning business objectives with technical execution. * Business Analysis & Architecture: Gathered requirements, defined technical and functional architectures, and implemented scalable solutions. Including IP Network integration and security overview. * Mobile-First Approach: Developed and optimized mobile applications and digital self-care platforms for telecom subscribers. * International Program Management: Delivered projects in Jamaica, Panama, USA, and South Africa, ensuring compliance with local regulations and business needs. Notable projects & impacts: * Migration for Digicel (Jamaica/Panama): Led migration to ItsOn billing system, supporting the Digital Transformation strategy across Digicel Group, starting with Panama. * Complete program management for Virgin (USA): Managed a major IT transformation program with ItsOn as the core billing system and digital experience platform; coordinated multiple vendors through PMO. * Requirements collection and analyses for MTN (South Africa): Designed and planned a Proof of Concept to prepare migration to the ItsOn billing system.

Roles : Project Manager / Architect / Technical Leader / Developer Company: Capgemini Key Responsibilities * Enterprise IT architecture: Defined and implemented complete IT ecosystems, ensuring seamless integration between billing, CRM, mediation, and business intelligence systems. * Multi-billing system expertise: Led projects involving Amdocs, Oracle BRM, Sanmina SCI, and Ericsson BSCS, ensuring interoperability and performance optimization. * Business Intelligence leadership: Established a BI center of excellence, consolidating data from multiple sources to create comprehensive company-wide reporting and analytics solutions. * Large-scale IT transformations: Delivered greenfield and transformation projects for telecom providers across Europe, the Middle East, and Africa, aligning technical solutions with strategic business goals. * Project & program management: Managed projects with budgets of several million euros and teams of up to 50 professionals, coordinating cross-functional and multi-vendor teams. Notable projects & impacts: * STC/Jawwy (Saudi Arabia) : Build a new IT (Billing, CRM, RMS, OMS, BI, ESB) from scratch for Jawwy, start up of STC. * Orange Caraïbe (Guadeloupe) & Orange Réunion (La Réunion) : Large IT transformation including CRM, BSS, OSS, Inventory Mangement and BI. Migration of the customer base from legacy to new solution including pruning, data cleansing, normalization, and quality checks. * Wataniya (Algeria) : Business analyse across the whole company to design the new BI data model, processes and reporting. * Orange Suisse (Switzerland): Extensive due diligence to entirely transform the IT of OCH including CRM, Billing, OSS, Inventory and BI. This project was done in cooperation with the billing system Amdocs. * Omantel (Sultanate of Oman): Build from scratch an OSS including Performance Management, Service Level Agreement Management, Fault Management, Business Inteligence and Mediation. The project included the 2 years maintenance level 2 & 3.