Benjamin HARRE
Senior Program Director | Agile & ITIL
Salaire / Taux journalier
Lille, France
Freelance
Expertises
Langues
À propos
Introduction
PMP® & PRINCE2® certified Program Director with 13+ years managing international digital transformation projects. Led multi-country initiatives at ADEO, Oney, and Hoist Finance, delivering complex Oracle EPM implementations and customer portals across 6 countries. Expert in Agile methodologies, ITIL, and GDPR compliance with proven university teaching experience.
Expérience de travail
University teacher
Faculté de Droit - Université Catholique de Lille
sept. 2024 - Présent
2 ans 2 mois
Lille, France
Master II Wealth Management : Professional IT training & GDPR (24h)
Program Director
ADEO Services
avr. 2023 - févr. 2025
1 an 11 mois
Lezennes, France
IFRS standardization of the financial management of the group's BUs under Oracle EPM and Management of the unified margin for the group Implementation of a program implementation strategy and an Agile project methodology framework, reporting to the group Finance + BUs Departments Support for the change of the group's BUs, management of the update of the group's finance professions reference document
University Teacher
Faculté de Gestion, Economie & Sciences
sept. 2021 - juil. 2024
2 ans 11 mois
Lille, France
Master I Data & IA : Digital and Data Law (16h) Master II Cyber : Project & Team Management (20h)
Projects Director
Oney
mars 2021 - déc. 2022
1 an 10 mois
Croix, France
Oney 3x4x International Program: Improve processes in a Scrum context and support teams in the industrialization phase of the program Supervise and support dedicated country project managers and international development teams, Synchronize and coordinate the various projects and deliverables of the program and all stakeholders Manage progress, budget, risks and communicate with the Group's International Management
Program Director
Hoist Finance
janv. 2019 - sept. 2020
1 an 9 mois
Lille Area, France
Digital Customer Portal Program: Digital transformation of the group through the creation and deployment of the online payment services web portal in 6 countries + implementation of voicebot and chatbot Support for project teams in the creation and deployment of the solution in the group's buses Management of objectives, budget, roadmap, reporting to the group's IT department (Sweden + UK)
PMO Test Manager
ADEO Services
juin 2018 - déc. 2018
7 mois
Lille Area, France
Vanilla Program Plan, organize, manage the unitary and 2 by 2 corked acceptance phases at the end of the Vanilla solution design (implementation of the Adeo Group ERP—level 2) Design the acceptance phases: creation of the acceptance reference, implementation of the methodology and indicators Design and challenge of schedules and load plans Monitoring and communication of indicators to project governance Management of the declaration and processing of incidents with subcontractors
Chief Support Services Officer
Vekia
sept. 2017 - mars 2018
7 mois
Lille Area, France
Creation of the organization of customer support services and management of the teams in charge: Ensure the execution of Run and Support services for AI solutions deployed for customers in compliance with contractual commitments. Implementation of ITIL processes in the management of customer operations Supervision of support resources Animation of customer relations, management of Machine Learning developments ordered by customers
IMPRIMERIE NATIONALE S.A.
janv. 2012 - sept. 2017
5 ans 9 mois
Flers-en-Escrebieux, France
Chief Operating and Support Services Officer
janv. 2015 - sept. 2017
2 ans 9 mois
Flers-en-Escrebieux, France
Manage operation teams of the Customer SaaS solutions Ensure delivery and Customer satisfaction of the Pass'IN Program Manage the satisfaction of internal and external clients with the use of systems and services. Service Management: • Internal Office • System operation (maintenance of hosted systems and services in operational conditions) • Application Operations, Support and Customer Relationship of Hosted Solutions • Client Setup, Support and Customer Relationship of the Pass'IN Digital Identity Solution • Support and customer relationship solutions implemented for export (Europe, Africa) Contract Management: mastering customer agreements, SLA, customer relationship management in the operation of services and subcontractors. Guarantor of compliance with the commitments of the Imprimerie Nationale to its customers of IT Services. Assistance in pre-sales, participation in the project phases, management of transitions and commissioning of services, and participation in the continuous improvement of services.
Projects and IT Services Officer
janv. 2013 - déc. 2014
2 ans
Flers-en-Escrebieux, France
Ensure the implementation of IT projects of the Trust Services Branch of the National Printing Office, and the availability of IT services (SaaS solutions). Customer Service Manager on behalf of ASIP Santé (French Government Health Agency): • Responsible for monitoring the activity of the suppliers of certificates and cryptographic libraries: incidents, application management, technological watch • Main customer contact for ASIP Santé about quality issues and service commitments • Drafting Quality Assurance Plan for Services • Lead of weekly activity points with suppliers and monthly monitoring committees with customer, with presentation of quality indicators and services rendered Project leads: - 1 major project of digital identity - 1 major project of passport production in Gabon
Chief Operating Officer
janv. 2012 - déc. 2012
1 an
Flers-en-Escrebieux, France
Ensure the implementation of the Supervision service offer, for the management of server hosting contracts and related services: • Creation of the supervision service: organization, means, processes, definition of deliverables, customer relationship • Implementation of the supervision solution • Maintenance in operational conditions of the perimeter • Animation of the service and management of the resources • Presentation of the quality indicators to the client Project management: • 1 major project for the implementation of the supervision service for hosted elements on behalf of a client • 1 major project to implement signature cryptographic servers for the electronic driver's license • 1 major project of implementation of the digital archiving solution of the Imprimerie Nationale
Project Manager
HUMANIS - Groupe de Protection Sociale
avr. 2011 - déc. 2011
9 mois
Lille Area, France
Technical project leads: • 1 Sybase database migration project from version 12.5 to version 15 • 1 project to design and implement the data flow automation of the project to implement the new THETYS banking platform, replacing the current EBANK banking platform
SAP engineer
Kingfisher IT Services
janv. 2011 - mars 2011
3 mois
Templemars, France
Achievements of the following SAP administration tasks: • Creating and editing SAP user accounts • Creating roles and assigning these roles to affected users • Transport order transitions in the different environments concerned
Formation
Conservatoire National des Arts et Métiers
Master, Law, Economics and Management, mention entrepreneurship and project management
2020 - 2022
2 ans 1 mois
Résultat : Master
Université catholique de Lille
DEUG, Droit
1996 - 1999
3 ans 1 mois
Lycée Saint-Joseph de La Roche-sur-Yon (Vendée)
Baccalauréat, Littéraire
1996 - 1996
1 mois