Benjamin Thomas

As a trainer, I had the privilege of designing and leading an intensive 2-day training on Emotional Design, a revolutionary approach to integrating emotions at the heart of the user experience. As an expert in this field, I developed a comprehensive training program covering both the theoretical fundamentals and practical applications of Emotional Design: ▪ Definition, key concepts and the role of emotions in UX ▪ User-centered design methodologies and empathy phases ▪ Exploration of the palette of emotions and levels of emotional attachment ▪ Analysis of emotional needs and emotionally impactful brand identities ▪ User research techniques, mascot design and management of emotional peaks ▪ Workshops on designing emotional elements, user journeys and captivating prototypes Through my solid expertise and dynamic teaching approach, I was able to provide participants with in-depth knowledge and concrete methodologies to design truly memorable and emotionally engaging experiences. The case studies, practical exercises and encouraging feedback from participants attest to the quality and impact of this training on their ability to successfully integrate Emotional Design into their future projects.

Skills: Design Thinking · Project Management · salesforce · Digital Transformation · Agile Project Management · Digital Marketing · Agile Training · Transformation numérique · Facilitation · Digital Strategy · Agile Coaching · Scaled Agile Framework · Agile & Waterfall Methodologies

As a Design Thinking Coach, my role was to apply Creative Thinking to enhance the user experience of Titan. The goal was to make it easier for end-users to interact with and interpret complex data. The challenge was to transform a complicated experience into an intuitive and seamless solution, by leveraging creative thinking principles and user-centered co-creation. Key responsibilities: ▪ Designed and facilitated co-creation workshops with key stakeholders to generate innovative ideas and define a user-centered vision ▪ Defined the facilitation methodology to foster creativity and collective intelligence ▪ Planned the calendar and detailed agendas for multiple co-creation workshop sessions ▪ Promoted awareness and adoption of Design Thinking and collective intelligence within teams ▪ Conducted in-depth user needs analysis and clearly defined the problems to solve ▪ Mapped pain points and existing user journeys to identify areas of friction Key figures and value delivered: ▪ 73 improvements proposed ▪ 50 selected, 40 scheduled ▪ 16 implemented one year later ▪ Simplified information search within the interface ▪ Improved data entry support ▪ Enhanced interface usability ▪ Enabled interface personalization

Technology and Cloud Computing Manager in Agile and Digital Transformation Projects: ⚡️Drive and Accelerate Agile and Digital transformation through the integration of CRM systems, mainly Salesforce. Coach Agile & Design Thinking Certified

Technology consulting in Business & Technology Integration for Cloud Computing. Areas of Expertise: - CRM/Salesforce - Project Management - Design Thinking facilitator - Pre-sales - Business Process & Requirement Design - Business Use Case Design - Facilitate and Animate Workshops and Project Committee key customers : Coty, Kering, Novartis, Danone, Alcatel-Lucent.

Technology consulting in Business & Technology Integration for Digital Transformation : ⚡️Driving and accelerating Digital transformation through the strategic integration of business and technology

Technology consulting in Business & Technology Integration for Finance Transformation : ⚡️ Driving and accelerating financial transformation through the strategic integration of business and technology