Benjamin VERITAS

– Lead 8 think tanks about Al Adoption with +80 EXCO members to produce the very first study which treats Al adoption with a function approach and strong vision on France companies feedback on Al/GenAl

BU: Tech Strategy & Transformation in Financial Services – Steering missions for C-Suite by providing medium and long-term technology strategy (TOM, Architecture, IT plan, IT Sourcing, Al at scale...); – Managing consultants by helping talents to develop both their hard and soft skills in a positive manner; – Leading the Al internal workforce and Al strategy value proposition (5-8 consultants); – Facilitator for Les Enthousiastes - a +80 C-Level community publishing and working on Al adoption in France ; – Leading and animating Business Development for Financial Services BU ; – Leading recruitment strategy for Financial Services BU

– A practical learning expedition on Agile at scale and conversational Al. For the clients: – Engaged 8 digital and Al leaders to explore practices from each other (TOTAL, BNP Paribas, Orange, SUEZ, ENGIE) – Built a privileged relationship with their peers Internal: – Led a cross-functional team (consultants and business developers) to diversify the Agile/Al offer for clients

Edenred February 2021 – July 2021: – Implemented PSD1 and PSD2 legal obligations on French mobile application and website MyEdenred to secure access account and online payments of more over 1.5 million users – Reported to Digital Marketing Director, Legal Director, and DSI Director to assist them in decision-making and to complete project on time (France has been the 1st country to achieve PSD2 strategy in Edenred Group) TOTAL July 2020 – December 2020: – Achieved a program “Economy Energy Certificates" on energy efficiency, a strategic and ambitious project for the group – Empowered Salesforce by managing 5 consultants (2 senior and 3 junior consultants) who had to implement Salesforce to accelerate data processing – Supported program leader to implement agile method, design thinking process, re-organising data in collaboration with Data architect, Product Owners, and Product Manager

– Orchestrated more than 50 projects in Retail, Corporate and Private Banking to provide the new interface of Banking Advisors (over 25,000 people) – Implemented NLP Al solution interface with a search bar to allow Banking Advisors to find answers on processes, financing offers, new products, etc. – Dealed with Agile and non Agile projects by raising awareness about Agile culture (Scrum or SAFe) – Participated actively on UX-UI choices and helping by creating some mock-ups

– Built a NLP Al solution, with Al provider, to help Banking Advisors to find answers about products, processes, legal, etc. – Reduced calls to Customer Service by implementing a search bar solution, "A.R.I.", with a rate of 90% of correct answers in 2020 – Organized and managed a cross-functional team of 17 product managers capable of improving answers A.R.I. – Acknowledged by EXCOM as an example of operational efficiency with NLP technology

– Builted a training for banking advisors via Virtual Reality for an immersive expérience in collaboration with an Al agency – Demonstrated to clients and collaborators the advantage of having an Al robot (Pepper) to treat simple banking tasks – Coordinated services (IT, social media, Project teams, etc.) to launch new features of mobile application – Generated more than 30% of security enrolment on mobile application to fulfill PSD2 expectations – Achieved development of a front-page website for Digital Marketing Service and Sales Department

– Managed a portfolio of 700 clients to optimize their assets by selling Banking and Insurance products – Provided outstanding ideas to help Marketing Department to develop products for the next generation clients – Co-organised a cybersecurity event to prevent clients on the "Online payments"