Benoit BOUCHARD

Customer advisor by chat. Turnover : 750k (57 monthly)

I support companies and entrepreneurs in the development of their activities. I follow a consulting approach on subjects such as : > Corporate strategy > Definition of strategic plans > Company creation (business plan, cash flow plan & market study) > Visibility enhancement > Networking (communication services, web, e-commerce) > Copywriting & storytelling > Reflection on opportunities and trends (#web3, #sectors and #opportunities) > CSR > Training: project management and WP & WooCommerce CMS courses for students from Bachelor to Master. I've made a commitment to myself: to adopt a constructive approach by proposing solutions and alternatives. ⌛️⏳

Skills: Sens de l’organisation · E-commerce

Management of the dematerialization of the interim process : > PIXID > BAPS-ETT > PEOPULSE > PILOTT > Tempo > Armado > Clic & Staff > Freshdesk > SAP Fieldglass > Baseware Interapplication workflows Support for financial services and key accounts

Transmission is an important part of my strategy. To this end, I run the following modules: > Project methodology (Bac +1) > Project life (Bac +1) > CMS E-Commerce (Wordpress & WooCommerce) (Bac+3)

As a member of the Sales and Consulting team, I contribute to various cross-functional projects. The disciplines involved are sales, marketing, communication at a strategic and operational level.

The aim of this internship was to lay the foundations for a project to create and set up a company in several countries simultaneously. The program included: - Study of the micro and macro potential - Choice of target countries - Study of the buyer persona - Regulatory and legal studies - Study of the competition - Draft of the business plan - Draft of a commercial strategy - marketing mix and positioning - Import-export strategy - Quantitative study on an international scale Recommendations : - business - distribution and product innovation - drafting of a guide and a summary document in English - Study of the UK, Belgium, Switzerland, France, Canada, USA and China markets

During this professional experience, I had the opportunity to work on : Strategy : - complete diagnosis - strategic vision and recommendations - participation in fund raising - development of new offers and products - implementation of a new CRM solution Digital marketing : - adaptation of the strategy - work on the ergonomics of the site - development of online sales: subscriptions and sales - qualification and optimization of tools - writing and sending of newsletters - repoting performance - community management - promotion of new products and offers - study of customer satisfaction - coordination of IT service provider relations - study of the competitive environment Finance : - Preparation of accounting documents for the capital increase Content production : - video editing - creation of reference material for internal communication - creation of computer graphics

I was able to carry out missions such as: - SEO content writing - SEO optimization - Content writing (blog articles and post on social networks) - Benchmark and suggestion of static pages - Performance monitoring - Sales monitoring - Recommendations - Adwords campaign proposals - Google analytics reviews - Prospecting on the North-West and North-East quarters. - Lead follow-up - CRM qualification - Sourcing - Quotation execution

- Sales missions: - Prospecting - Prospecting - Qualification of the customer portfolio - Qualification of the CRM - Search for installation customers - Sourcing - Quotation, invoicing - Marketing missions: - Addition of a new range of products - Digital marketing - Redesign of the website and communication - Increase in traffic and site optimization - Community management - Strategic missions: - Proposal and application of a diversification strategy - Optimization of the catalogue - Proposals for additional services: training, etc.

- Site creation - Communication - Procurement - Inventory management - Delivery management - After-sales service management - Self-entrepreneur status management

- Personal rescue - Fire rescue - Miscellaneous operations - Material management - Availability management

I was in charge, with a classmate, of organizing the school's first golf tournament. My missions were to set up the event and make it happen. During the internship, I set up actions for the missions of: - Creation of the golf tournament format - Search for providers/infrastructures - Search for sponsors - Organisation of participants' planning - Setting up teams - Communication on social networks - Prospecting - Operational management