Benoît M. L.

Context & Objectives: Global leader in precision measurement and medical weighing devices, including innovative equipment (ECG, body composition, stethoscopes, blood pressure monitors). Strategic mission: full responsibility for P&L, HR organization, and commercial development of the French subsidiary, driving growth and operational excellence inspired by Master Business principles. Key Actions: Structure & Organization: Created a national service department; implemented processes for maintenance and service sales. Strategy & Development: Designed and deployed national service strategies, technical training concepts, and new service products. Sales & Marketing: Defined commercial and marketing strategy; revitalized sales department; negotiated directly with major French healthcare players (UGAP, UniHa, Resah, GHT, private groups, purchasing centers, home care, e-commerce platforms). Acquisition & Integration: Acquired and integrated a company specializing in technical maintenance and legal metrology; restructured service offerings (third-party maintenance, ECME verification). Quality & Compliance: Led ISO 9001:2015 and ISO 13485 certification processes. Management: Supervised a team of over 40 employees. Achievements: Significant revenue growth and improved profitability. Established a service department generating recurring revenue. Achieved ISO 9001 and ISO 13485 certifications. Successfully integrated a technical and IT company, expanding service offerings. IT Environment: ERP and CRM for commercial and service management, BI and reporting tools for KPI tracking, integration of technical solutions for metrology and connected maintenance.

Context & Objectives: Responsible for promoting and selling two flagship international real estate trade shows for REED MIDEM: MIPIM (The World’s Property Market) and MAPIC (#1 International Retail & Real Estate Event). Goal: drive revenue through the sale of exhibition space, advertising, and sponsorship for North/South America, Europe, and Middle East markets at major events: MIPIM: 25,000 m² / 20,000 participants MAPIC: 10,000 m² / 8,000 participants Target: Retailers, Franchise, Master Franchise. Key Actions: Defined and implemented commercial and marketing strategies for international trade shows. Sold and promoted exhibition spaces, advertising, and sponsorship to key players in real estate and retail sectors. Managed a network of 5 international agents (New York, Montreal, Dubai, Moscow, São Paulo) and a multilingual telesales team (5 people). Negotiated directly with strategic clients and international partners. Achievements: Significant revenue growth for MAPIC and MIPIM in assigned regions. Strengthened partnerships with major global real estate market players. Built a high-performing, multilingual international sales team. Environment: Commercial CRM, sales management and reporting tools, coordination with marketing and event teams.

Context & Objectives: Managed a French-speaking Tier 1 iOS team at Apple’s European headquarters in Cork, Ireland. Goal: ensure operational performance, service quality, and skill development in a fast-growing international environment. Key Actions: Led and coached team members to reach full potential; managed performance and HR issues. Oversaw scheduling, leave allocation, and attendance tracking. Acted as backup for the Area Manager to ensure managerial continuity. Contributed to recruitment of new iOS Tier 1 Team Managers (selection, interviews, final decision). Implemented Individual Development Plans (IDPs) to support career progression. Strengthened cross-department synergies through mentoring sessions. Organized training for Flex iOS Tier 2 teams (UK, Germany, France) and assumed the role of Team Manager for Flex iOS Tier 2 France during launch. Achievements: Facilitated onboarding of new managers through creation of tutorials and practical guides. Built a cohesive and high-performing management team ensuring consistency and engagement. Fostered a competitive yet collaborative work environment, boosting satisfaction and performance. Ensured smooth handover of responsibilities during organizational transitions. Environment: Apple internal tools for HR management, planning, and performance tracking; cross-functional collaboration and training coordination.

Context & Objectives: Améthyste supports industries (oil & gas, chemicals, maritime, renewable energy) in optimizing inspection and maintenance programs for long-term asset management strategies. The company provides intelligent Asset Integrity Management software integrating Risk-Based Inspection (RBI) and Reliability-Centered Maintenance (RCM). Goal: contribute to product vision and strategy to maximize delivered value and meet stakeholder expectations. Methodology: Prince2 – strict application of principles for IT project management and deliverable coordination. Key Actions: Product Vision & Strategy: Defined and communicated product roadmap aligned with business objectives and stakeholder expectations. Backlog Management: Prioritized tasks, wrote User Stories with acceptance criteria, organized sprints with development teams. Stakeholder Engagement: Led workshops to gather requirements, translated business needs into product features, maintained continuous communication with clients and internal teams. Value Optimization: Analyzed market feedback and user data to guide product decisions, implemented iterative improvements, and monitored ROI. Cross-Functional Leadership: Coordinated with UX/UI designers, developers, and QA teams to ensure quality and technical feasibility. Performance Monitoring: Analyzed key metrics, prepared sprint reviews and reports for stakeholders. Achievements: Strategic alignment between product roadmap and business goals. Continuous improvement of features through user data analysis. Transparent communication with stakeholders, enhancing client satisfaction. IT Environment: Prince2, backlog management tools, UX/UI coordination, QA integration, KPI tracking.

Customer Service & Sales: Assisted customers in finding the perfect pair of shoes, provided expert product knowledge, and actively worked to achieve sales targets. • Store Operations: Managed daily tasks such as inventory checks, restocking shelves, and maintaining a clean and organized sales floor to ensure a positive shopping environment. • Product Expertise: Developed in-depth knowledge of different shoe brands and styles, including Levi's, to offer informed recommendations.

Sales & Team Support: Supported the team to meet and exceed sales targets in a high-traffic environment. • Inventory Management: Assisted in managing stock levels, ordering new products, and ensuring the corner was well-stocked with the latest styles. • Customer Service: Provided expert advice to customers and ensured a high-quality shopping experience. • Visual Merchandising: Helped maintain the corner's visual appeal, cleanliness, and product displays to attract customers and drive sales.