Bernard Kweku Assan

Data Entry Specialist | Customer Service

Salary / Daily rate

Accra, Ghana

Freelance, open to permanent contract

Remote only

Skills

Customer CareSales OpsCommunication Campaign

Languages

English

About me

Intro

Data entry specialist and customer service professional with 3+ years of experience in accurate data processing and client relations. Proven expertise in inventory management, research operations, and maintaining detailed databases across multiple industries. Ready to deliver precise data solutions and exceptional administrative support for your business needs.

Links

Work experience

Sales Assistant & Customer Service Rep

Tina Electronic Ventures

Oct 2022 - Jul 2025

2 years 10 months

Tema Metropolitan District, Greater Accra Region, Ghana · On-site

Managed the electrical section of the shop, including stock management and inventory control. Provided technical support and advisory services. Assisted customers with electrical queries and offered technical advice. Ensured accurate and timely ordering and receiving of electrical stock. Maintained accurate records of customer interactions and transactions. Resolved customer complaints and inquiries. Offered product recommendations and solutions. Maintained customer relationships and loyalty.

Researcher / Data Entry Specialist

Groupe Tulip (Contract)

Nov 2023 - Dec 2024

1 year 2 months

Greater Accra Region, Ghana · Remote

Tug Master's Assistant

Ghana Ports and Harbors Authority

Nov 2021 - Oct 2022

1 year

Tema, Ghana

Maintained office equipment and supplies to ensure seamless operations. Organized files, created spreadsheets, and transmitted reports and documents via fax. Supervised staff correspondence, tracked records, and managed data communications, leading to improved office automation. Assisted deckhands on various tugboats, gaining valuable sea experience. Managed and maintained complex calendars, scheduling appointments and meetings. Developed and implemented effective filing systems, both physical and digital

Water Quality Assurance Intern

Ghana Water Company Ltd.

Jun 2019 - Aug 2019

3 months

Kpong, Ghana

Maintained detailed logs of experiments and relevant data collected on fieldwork and updated databases with new information. I worked closely with team members to deliver project requirements, develop solutions, and meet deadlines. I went to the field to test the quality and collect samples of water provided to people for tests in the lab. Carried out day-to-day duties accurately and efficiently. Obtained samples for testing following standard protocols. Collected water samples to test alkalinity, hardness, and residual levels. Performed water quality analysis, testing, and verification.


Education

Kwame Nkrumah University of Science and Technology, Kumasi

Bachelor of Science - BS

2017 - 2021

4 years 2 months

St. Augustines College, Cape Coast, Ghana

Wassce

2014 - 2017

2 years 10 months

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