Bessem Belhaj

Context: As part of Carrefour’s ERP transformation program, the company undertook the deployment of SAP HANA4 to revamp its financial and billing systems. This transformation aimed to streamline operations, enhance system integration, and ensure seamless financial management across its retail and e-commerce businesses. Scope of work and achievements: oLed the transformation of GBS Carrefour, aligning business objectives with IT strategy to ensure a scalable and sustainable platform. oActed as the main IT representative, engaging business units in scope validation, change management, and deployment strategies. oGoverned project execution, overseeing milestones, KPIs, risk management, and stakeholder alignment across different Carrefour business units. oEstablished efficient governance structures, including follow-up meetings, project steering committees, risk management, and transparent reporting to IT department and business leadership. oEnsured seamless integration of the new platform with client IT landscape, validating functional and technical architecture with internal and external partners. oFacilitated cross-functional collaboration between internal teams, and external partners to drive project success. Deliverables: Planning, follow up meetings, Steering committee meetings, Product backlog, Demo, Agile ceremonies, change management strategy, communication strategy, trainings Main Skills Business Analysis / Functional Analysis ( B2B Front – to – back processus) Large Scale Business Solutions Deployment Project management, scoping, budgeting & planning and executing Stakeholder engagement and management / Multiple stakeholders management (Third party stakeholders, internal stakeholders…)

• Led CRM transformation projects including 360 client hub and Sales & marketing process revamps. - Conducted CRM maturity assessments : organization and processus, technological and functionnal, skills and culture for a major Financial Group - Animated steering and projet follow up comitees - Developed and pitched internal and external initiatives with cross functionnal teams from developper to C-level executives. - Lead Product owenrship efforts in order to deliver word class features in budget, time and quality. - Lead Agile ceremonies and artifacts implementation • Developed and deployed project methodologies internationally, conducting gap analysis and change monitoring. • Facilitated change management on transversal projects to ensure successful outcomes.

SAP Real Estate Implementation Lead Grand Port Maritime du Havre Date: November 2027 – December 2018 - Led the Real Estate stream in the implementation of SAP Real Estate Flexible (RE-FX), collaborating with cross-functional teams of business stakeholders and SAP experts. -Facilitated workshops to define and document business requirements, ensuring alignment between operational needs and SAP system capabilities. -Produced comprehensive meeting minutes to ensure clarity, traceability, and accountability across stakeholders. -Developed and presented detailed steering committee materials to drive informed decision-making and maintain strategic alignment. -Managed project status follow-ups, ensuring milestones were met while adhering to the budget, quality, and timeline objectives. -Supported the project team in addressing challenges, maintaining focus on delivering value for Grand Port Maritime du Havre’s real estate operations. Key Results: -Achieved successful integration of SAP RE-FX within budget and on schedule. -Enhanced real estate management processes, aligning them with industry best practices. -Strengthened collaboration between technical teams and business stakeholders, fostering a shared vision for the project’s success.

Engagement : Revamping B2B Strategy for Ooredoo Telecom Kuwait Dates: May 2013 - Septembre 2013 Objective Redefined the B2B strategy of Ooredoo Telecom to unlock growth opportunities, enhance operational efficiency, and empower the sales team with a results-driven approach. Key Contributions - B2B Market Sizing: Conducted a comprehensive market analysis to determine potential opportunities and define strategic priorities for growth. - Designed with marketing and sales a new segmentation model based on business size, industry verticals, and technological needs to better address diverse client requirements. - Redesigned the sales structure to align with the new segmentation, ensuring a more focused and targeted approach for each customer segment. - Analyzed workload and market coverage requirements to determine the optimal size of the sales force, ensuring efficiency without compromising results. -Developed an innovative and motivating commission model that rewards performance, incentivizes cross-selling/up-selling, and aligns with business goals. Impact - Increased efficiency of the sales team by 15% - Enhanced customer satisfaction through more tailored and personalized solutions - Drove significant revenue growth opportunities in the B2B segment. Improved employee engagement and retention within the sales force due to the revamped commission structure. 2. ATM Mobilis (Algeria) – Direct Distribution Strategy Revamp: Conducted a thorough assessment of the sales organization to identify key challenges. Designed an actionable plan to address inefficiencies and proposed a roadmap for implementing a new distribution vision. 3. Total Tunisia – IT & Telecom Cost Optimization: Audited the IT and telecom cost structures to identify cost-saving opportunities. Proposed a targeted portfolio of initiatives to reduce costs and improve operational efficiency. Coordinated follow-up efforts to ensure successful implementation of recommended improvements.

I have a diverse professional background with experience across various sectors and industries, focusing on delivering impactful solutions for my clients. Key projects and engagements include: Supply Chain Process Re-engineering: Streamlined and optimized supply chain operations for enhanced efficiency and cost-effectiveness. Capability Assessment of Tunisian Industries: Evaluated the potential of local industries to produce solar energy components, providing strategic insights for renewable energy initiatives. Supply Chain Maturity Assessment: Conducted a comprehensive evaluation of a telecom operator's supply chain, identifying strengths and areas for improvement. SAP/R3 Implementation Support: Provided functional assistance to a regional group in successfully deploying SAP/R3 for improved enterprise resource planning. Asset Management Optimization: Enhanced asset management practices for a regional bank, leading to better resource utilization and financial performance. Enterprise Transformation: Supported a national group in executing a holistic transformation strategy to achieve operational excellence and strategic goals.