Beti ABDUL

Août 2022 à Aujourd'hui : Chargé de Projet Digital - Support Réseau Agent - Domaine Assurance - Analyse des anomalies remontés par les agents d'assurance sur les différents outils digitaux - Superviser la correction des anomalies sur les différents outils digitaux - Conduite du changement - Gestion des incidents en production - Assister l'équipe de développement (agile JIRA) - Prise en charge les demandes de support applicatif utilisateurs - Analayses pertinentes et approfondies des diverses demandes - Mise à jour et enrichissement de la documentation interne (questions/réponse, ect ...) - L'assistance sur les process auprès des différents utilisateurs et/ou bénéficiaires - L'amélioration de la satisfaction utilisateurs - Prise en charge du support sur les nouvelles applications livrées en production - Création de reporting Qlik à destination des Agents d'assurance, correction des anomalies, évolutions des reportings en fonction des remontées utilisateurs. Environnement technique : QlikSense, DBViewer, JIRA, CRM

Janvier 2018 - Août 2022 - FNAC & DARTY Réalisations :  Analyse du contexte client et expression de besoin  Conception & Développement d’applications (sur plusieurs sujets différents (Domaine Cuisine, Stock unique, Ventes ...)  Correction de plusieurs applications différentes  Correction des anomalies sur l'existant TMA  Requête à partir de TERADATA  Recette applicative, fonctionnelle et métier avec la MOA.  Mise en production et suivi d’exploitation Environnement technique : QlikView, Terradata, JIRA, Qlikview

Carambar&Co company: QlikView developper, create reports for business users. Knowledge of sales, demand planning, sales planning. Mondelez company: QlikView developper, create reports for business users. Knowledge of sales, demand planning, sales planning. CRITEO company : Project "Upgrade Business Object 4.2" : Test, strategies of test, corrections on reports, schedule and lead meetings with differents stakeholders of projects for the progress of the project. Business Object 4.2 : Create user guide with new features and training sessions for users. Create reports and modify complex reports. Analysis for office 2.2 : Create a user manual with different level of learning for users (old and new functionnalities). Create and modify reports. SAP BW and BO : Change and add Roles and authorizartions. Workday : Use the application, tests interfaces, create reportings, knowledge of HR process. SAP BW, SAP BO, Workday

Responsabilities : - Analyses and prepares daily, weekly, monthly and annual financial reports with SAP Business Object - Meets accounting financial objectives by forecasting requirements, preparing an annual budget - Manage the production of the annual budget and forecasts - Provides status of financial condition by collecting, interpreting, and reporting financial data. - Guides financial decisions by establishing, monitoring, and enforcing policies and procedures. - Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions - Preparing balance sheet, profit and loss statement, and other reports. - Financial analysis - Budgetary control with Business Unit - Consolidated financial statements - Project Risk Analysis

ASSISTANTE CONTROLE DE GESTION MAIRIE DES ULIS, Service Financier - Elaboration de documents pour la communauté d’agglomération - Elaboration de tableau des coûts, calcul dés clés de répartition - Assister le Chef de projet « CAPS-Les Ulis » - Participation aux réunions budgétaires - Participation à la préparation du « Bilan »

- Greeting and welcoming customers into the bank. - Guiding the customers to proper staff members who can solve their queries. Often, the receptionist is expected to solve the basic queries of bank's customers. - Basic knowledge about bank's policies and procedures. - Manning the phone desk throughout the day and channelizing the calls to the right members of the staff. - Making notes of official messages for bank staff when they are not available. - Taking care of many administrative duties of the bank. - Taking care of postal and courier consignments. - Carry out certain sales and marketing operations for the bank too.

- Greeting and welcoming customers into the bank. - Guiding the customers to proper staff members who can solve their queries. Often, the receptionist is expected to solve the basic queries of bank's customers. - Basic knowledge about bank's policies and procedures. - Manning the phone desk throughout the day and channelizing the calls to the right members of the staff. - Making notes of official messages for bank staff when they are not available. - Taking care of many administrative duties of the bank. - Taking care of postal and courier consignments. - Carry out certain sales and marketing operations for the bank too.

- Greeting and welcoming customers into the bank. - Guiding the customers to proper staff members who can solve their queries. Often, the receptionist is expected to solve the basic queries of bank's customers. - Basic knowledge about bank's policies and procedures. - Manning the phone desk throughout the day and channelizing the calls to the right members of the staff. - Making notes of official messages for bank staff when they are not available. - Taking care of many administrative duties of the bank. - Taking care of postal and courier consignments. - Carry out certain sales and marketing operations for the bank too.