Bharath Kumar Manjanaik

· Collaborated with cross-functional teams to gather and analyze business requirements, translating them into technical specifications for ServiceNow implementations. · Designed and developed custom modules, forms, and workflows to optimize ITSM processes, resulting in a 20% improvement in service delivery efficiency. · Implemented and maintained ServiceNow configurations, including Incident Management, Change Management, and Service Catalog. · Developed and executed test cases to ensure the reliability and performance of ServiceNow applications. · Building custom UI’s leveraging HTML5, CSS3, JavaScript (angular JS and react JS). · Configured and customized ServiceNow modules, including Service Catalog, Incident Management, Problem Management, and Change Management. · Collaborated with client stakeholders to define key performance indicators (KPIs) and implemented reporting and dashboard solutions for real-time monitoring. · Developed and maintained Zendesk Custom Apps, macros, triggers, and automations to optimize customer support workflows, customize and extend Zendesk Support to users across globe. · Work with business and technology stakeholders to translate business problems into technical designs. · Implemented API, Webhook and email integrations with 3rd party vendors (Salesforce, Slack, Webex, PagerDuty, SendSafely, Portal). · Manage the deployment process for updates and new releases, ensuring minimal downtime and a seamless user experience during transitions. · Optimized legacy code for efficiency. Created scripts in Python leveraging Zendesk APIs for bulk user/ ticket/ organization actions. · Identified service improvement opportunities and implemented Agile principles using JIRA for streamlined project management. · Automated efforts around User Management and performance management. · Ensured compliance with security measures and industry standards.