Bijay Satapathy

• Manage assigned portfolio of Banking projects per the IT Project management methodology to ensure successful execution of the project as measured by set goals and customer satisfaction • Responsible for end-to-end delivery of IT projects, ensuring strategic alignment and timely execution from initiation to closure • Deep understanding of systems, integration points, guide efficient decision-making during solution design and issue resolution • Develop detailed project plans, including timelines, budgets, and resource allocations • Ensure all deliverables like design, BRD, Testing strategy, testing scenarios etc. • Assign tasks to the team and Facilitate communication and collaboration team. • Monitor project progress to ensure adherence to timelines and budgets. • Adjust schedules and resource allocations as necessary to address changes or delays. • Establish and maintain strong relationships across business units, operations, compliance, risk, and IT departments to ensure end-to-end delivery and organizational alignment on project goals. • Coordinate with cross-functional IT teams, including infrastructure, security, and application teams to ensure seamless project execution and progress tracking. • Deliver clear, concise, and strategic communication to executive stakeholders, senior management, and project sponsors regarding status, risks, and decisions required • Proactively manage project risks and scope by implementing mitigation strategies, ensuring adherence to budget, timeline, and regulatory requirements. • Facilitate team and stakeholder meetings, ensuring alignment, transparency, and progress toward objectives, while maintaining project governance practices • Consistently pursue professional development to stay updated on emerging banking technologies, methodologies, and regulatory changes • Led end-to-end delivery of complex data project • Digital service as per ITIL framework and KPI driven service delivery.

• Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results • Responsible for quality, scope, timeline, effort, and resources. Develop and execute the overall project plan. • Responsible to Track and manage contract renewals, ensure client retention. • Experience in managing multiple project and multi-capability teams. • Proven ability to manage projects to deliver promised business case outcomes. • Collaborate with sales team to identify upsell and cross-sell opportunities. • Collect and analyze client feedback to drive continuous improvement. • Advocate for clients internally, providing insights to influence product development and service enhancements. • Takes projects from original concept through final implementation. • Interfaces with all areas affected by the project including Enterprise customers, end-users, partners, and vendors. • Define project roles and responsibilities in close collaboration with the Customer. • Managing techno-functional & transformation projects • Manage projects E2E and effective communication with senior stakeholders. • Manages and coordinates the project/program activities as necessary of all involved organizations, including different units, and the direct contractor /vendor interface to ensure that contract commitments are met the timeline effectively • Prepares required Project Implementation plans, tracking risk management, and impact and resource allocation. • Drive development, implementation, training, and support of the enterprise project management methodology. • Work with various internal and external partners to design the solution. • Identify and schedule project deliverables, milestones and required activities. • Manage overall project risk, track risk aging, and work through escalations, and Implement the risk mitigation plans. • Manage effective communication plan along with scrum ceremon

• Define project goals, scope, and deliverables for Digital banking initiatives. • Develop project plans, timelines, and budget in collaboration with stakeholders. • Manage the end-to-end execution of projects, ensuring timely delivery. • Collaborate with teams like content acquisition, engineering, marketing, and UX design. • Oversee the launch of new digital platforms or apps across devices (e.g., mobile, web). • Manage the implementation of new features such as personalization, recommendations, and digital enhancements • Coordinate testing and deployment of updates to the digital platform. • Ensure timely ingestion, encoding, and publishing of digital new feature • Manage workflows end to end from requirement to closure and ensure smooth execution. • Collaborate with content teams to align schedules and ensure metadata accuracy • Work closely with technology teams to ensure robust backend systems. • Oversee performance testing to ensure seamless digital experiences • Lead testing efforts to ensure high-quality product across devices • Monitor and troubleshoot issues related to buffering, latency, and platform crashes • Work with QA teams to validate new features and fixes • Track platform performance metrics such as uptime, quality, and viewer engagement • Analyze user behavior to identify opportunities for platform or digital optimization • Provide regular updates and reports to stakeholders on project progress and performance • Identify potential risks, such as digital delivery delays, platform bugs, or compliance issues • Resolve bottlenecks and ensure alignment between teams. • Led weekly status meetings with Streeco’s team to track project milestones, address blockers, and update client stakeholders

• Project Planning & Execution - Identifying, analyzing the business requirement creating strategic planning by prioritizing, task/deliverables & breaking into the milestones, identify risk /issue/dependencies to resolve to provide the designed solutions for end-to end delivery. • Project Management - Proposals, Projects & Small Demand & CR (Change Request), Release Management Fixed, Mobile, Billing, Transformation, Roaming & regression, deliver under pressure and standup meeting, Production release deadlines against pre-defined SLAs. • Monitoring & Control Process - Milestones with dependencies to prepare the project plans to be followed by each PM, Effectiveness in milestone tracking, cost control & maintaining project standards. • Team / Resource / Vendor & Stakeholder Management - Key SPOC for multi partner clients, vendors & Stakeholder management. Ensures vendor compliance to commercial/financials agreement T&C. • Projects Documentation & Support - BRD, RRD, RMD, and Project Plan, design document, Governance Model, Communication Plan & Maintain, Test design, Risks and Issues logs, testing pots. • Presentation & Reporting - Preparation of quarterly/half yearly/ annually/Weekly achievement presentation for higher mgmt. • Responsible for customer expectation to the existing functionalities & integration approaches available in product.

• Analyze market and industry trends to provide competitive analysis and develop the product roadmap that helps in overall customer experience and revenue enhancement. • Mapping the ideas as a part of new releases, detailing new features, functionality, and interfaces • Introduce existing solutions and integration approaches to the customer, gather customer’s expectation. • Map customer expectation to the existing functionalities & integration approaches available in product. • Collaborate with internal/external development team for discussing the feasibility of implementing customer specific customization in the functionalities and integration approaches. • Work with external and internal stakeholders to prepare detailed Business Requirement Document (BRD), integration approaches, impact analysis, reporting requirement. • Have internal kick off for implementation with all stakeholders to clarify and define the project scope, Defines, and plans the migration path to new CLIENT’s Telco Eco System. • Track on progress for migration. • Maintain required visibility to the project team as well as the higher management about the roadmap, plan, and delivery dates. • Co-ordination with other internal teams on organizing required support for smooth delivery of projects. • Highlight challenges and risks to manage on a timely manner. • Manage relationships with solution providers (vendors) and ensure they deliver as per plan and requirement and scope. • Work closely with test team to define the test plan, test scripts, technical integration test cases and user acceptance tests. • Validate that there is no gap in terms of BRD and final delivery, assist customer and get UAT signoff. • Support internal stakeholders for product performance & KPIs with proper data analysis and reporting. • Responsible for Steerco and KPI meeting with Presentation. • Create training material and provide training to various internal and external stakeholders. • To create an environment w

• Make sure all rating process like DIH, FIH, PRIH, RIH, RLH, and FOH is up and running. Performing all Billing & Roaming Operations task, BGH and BCH process • Handling Telecom Operations on billing system, Validating, and purging the zero- rated records on every billing cycle, Reprocessing the Rejected CDR for Home and Tapin data on Daily basis, performing prebilling and post billing activities, Responsible for GMD and Thufitab process and clearing the rejected request if any. • Responsible for doing feasibility analysis of various configuration requests as per the system, monitoring the SOI server which is essential to keep front end application running. • Responsible for carrying out testing activities I, e. Test bill run, Rate Plan, call type (MOC, MTC, roaming calls etc.) As per the rate plan requirement for new configuration – Top ups, discount contracts like cross products, bill value discount, short codes for VAS services, Trunk (Zones) & CUG configuration, Configuration of naming convention subjective to new switch implementation, ensure accuracy in Rating / Billing / Provisioning and Roaming • Responsible for the rating of the complete roaming data received inn Billing system, reject analysis and rejects solving, Analyze & design effective solutions around billing and rating as per requirement, Implementation of new functionality as per release in coordination with UAT team. • Managing the project test phase includes controlled introduction, TAT, unit testing, SIT, UAT, and operations handover. • Ensures that projects are formally closed, where appropriate subsequently reviewed, capturing lessons learned and produces support documentation.

• Requirement gathering, documentation and delegating to configuration/development team for configure/develop the product as per the client. Responsible and supporting for bulk tariff plan migration Project, loading of call records to RTX database and making sure in the proper partition with testing a sample customer, resolving all types of customer rejections, rating and billing related queries. • Responsible for data auditing with auditor, Responsible for individually doing LIVE bill run, and CG bill run, Co-ordination with mediation for CDR related issue/configuration and resolved with TAT. Handling Pre Bill checks with vendor meeting for new product lunch, Handling Billing product testing and handover to UAT team and supporting them for smooth testing of the product. • Responsible for TIMM handed over to EBPP team for PS and Invoice generation. Responsible for Post Bill • Check before live bill run process and make sure testing is completed before that, Participate in Migration of all vas service from SG to MSG, Participate in HLR/IN migration. • Coordinate with change management team for major issue to raise ticket for severity. Bulk services activation/Deactivation through OSSAPPS. I have a very good knowledge of REMEDY ticketing tool and tracking, performing application testing and bulk activities in every regular interval. • Managing, controlling, and monitoring the activities related to the project across different the technical team like dev, design, planning and execution team to make sure all are in sync Lead team during project life cycle • Provide solutions for SMS/TT related issues. Configure KEYWORD, IVR and PID based promotion at TOPUP end. HAC Based Service activation like free CRBT Service, Handling service and Vas Product related complaints

Skills: Quality Management · Telecommunications Billing