Bilal Safdar

Senior EUC DevOps Engineer | Microsoft Azure

Salary / Daily rate

Bangkok, Thailand

Freelance, open to permanent contract

Can come onsite

Skills

AzureTypescriptPythonPlaywrightSelenium

Languages

English

About me

Intro

Senior DevOps Expert with 9+ years specializing in EUC operations, Microsoft Azure, and automation solutions. Proven track record managing global operations at Telenor, developing Power Apps, and streamlining device management with JAMF Pro and Intune. Delivers enterprise-grade DevOps solutions and automation that optimize workflows and reduce operational overhead.

Links

Work experience

Senior DevOps

Telenor Global Services

Jul 2020 - Present

6 years 4 months

 Global EUC Operations Development of Power Apps using Power Automate and Share Point in the Backend Management of Mac Devices using JAMF PRO, duties include making configuration profiles, policies, groups management, site management, package management and deployment. Service Now Ticketing System was used for handling Requests and Incidents while complying with the SLAs. Jira is for logging hours and Project/Operations related activities Device Evaluation and Onboarding from different vendors such as Lenovo, HP and Dell. Management of devices by adding configurations in Intune and MDT. Providing 2nd level support to end customers. Activities include Building and Managing MDT Server, Making Configuration Document, Pushing Autopilot Information on Azure, Troubleshooting/Fixing issues on hand held/Personal/Corporate devices, Configuration of Devices for BYOD(bring you own device) Scenarios using Microsoft Intune Services. Application Packaging: Packaging applications into win32 to be used with Microsoft Intune. Extraction of App locker rules against applications to be whitelisted. Testing applications by extracting MSI from executables and checking if they can be installed silently. Power shell scripting used for configuration of MDT and Endpoint Analytics against operational tasks such as detection of BIOS version, Remediation to newer BIOS version etc.

Telenor

Jul 2018 - Jul 2020

2 years 1 month

Development and Support Expert

Jul 2019 - Jul 2020

1 year 1 month

Activities: -Managing EUC Operations Team -Providing Level 2 support for Global EUC Operations and Microsoft 365 -Managing Policies, Packages and Scripts in JAMF PRO -Documenting Configurations -Managing MDT Server for configurations and updates -Packaging Applications and making them ready for Microsoft Intune -Streamlining the User Onboarding Process -Assist Global Admin in Managing Group based Accesses on Microsoft Azure -Helping Infrastructure Team in testing Polo Alto VPN

Development and Support Expert

Oct 2019 - Dec 2019

3 months

Greater Oslo Region

Worked as a Key Member in GsEUC Project. Duties Included: - Building and Configuring MDT Server - Re purposing of Multiple G3 Devices using MDT Solution - Configurations Documentation - Troubleshooting Device Level and Company Portal App Related Issues - Auto piloting Devices - Using Azure Portal as an Admin to upload Auto Pilot files in Azure - Identifying Policies Applied to devices - Inventory Management -Troubleshooting Device and Software (O365) level issues

Development and Support Expert

Jul 2019 - Oct 2019

4 months

Dera Ghazi Khan, Pakistan

Monitoring and Alerting Incident and Problem Management Assessment and Prioritization Escalation and Communication Resolving and Recovering Incident Ownership Logging and Recording Tickets in Service Now Portal

Testing Consultant

Jul 2018 - Jul 2019

1 year 1 month

 Telenor Office 365 A combination of cloud-based solutions and various services for your business. Except the familiar applications like Word, Excel, PowerPoint, OneNote, Publisher and Outlook. Offices 365 give you other corporate solutions suitable for any type of business – from online meetings to sharing documents and emails. Day to Day Activities include System Level Testing, Test Cases Document Creation, User Manuals, Configuration of Devices for BYOD(bring you own device) Scenarios using Microsoft Intune Services, Checking Devices sync status on Azure, Running pilot phases for different business units (Denmark, Thailand, Malaysia, Bangladesh, Pakistan), Reporting of Defects and Stakeholder Management.

Senior Quality Assurance Engineer

DPL

Mar 2018 - Jul 2019

1 year 5 months

Dera Ghazi Khan, Pakistan

Responsibilities: • Automation of functional requirements using Behavior Driven Development in Speck flow framework with programming language C#. • Implementation of Page Object Model and Factory Pattern for automation using selenium. • Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. • Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of overall system. • Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions. • Participate in risk management meetings. • Database Testing. • Execute test plans and create test reports to describe program evaluation, testing, and correction. • Participate in risk management meetings.

Testing Engineer

LMKT

Mar 2015 - Mar 2018

3 years 1 month

Islamabad, Islamabad Capital Territory, Pakistan

LMKT is a full-service technology company specializing in geographic information systems, integrated security management , e-governance solutions, ICT service provider with over 150 multidisciplinary professionals, industry-leading clientele and a top-tier partner network which has enabled lmkt to successfully transform key industries in a rapidly evolving economy. Tasks Performed: Scrum Agile software development workflow configured in TFS with Dev Team to enable the team to easily create user stories, raise issues & bugs, plan iterations of work and prioritize tasks across the whole team. • Developed test automation framework for Mobile and Web using Selenium Web, IOS, Android driver with Appium and selendroid. • As a Scrum Master Managed how information is exchanged. • Creating and maintaining a suite of test scenarios using MTM. • Performing Load and Performance Test using Visual Studio • Pen Testing using App Scan and using Open Source Tools in Linux Kali. • worked as a test team lead for few months. • Writing Functional Test using Coded UI in Visual Studio

Software Engineer

Lever Systems

Jul 2014 - Mar 2015

9 months

I was responsible for Development and Delivery of Bug Free Products working in Agile Methodology as a Product Owner and Development Lead. Duties Included: - Prioritizing Product Backlog - Designing Database with peers - Development of Products in Different Technologies [ Java, C#, Java Script, C++, Python, Vb] - Creating Instances on AWS - Deployment using Django Stack on AWS


Education

FAST

Bachelor's Degree

2010 - 2014

4 years 1 month

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