Blessing Jacob

Virtual Assistant | Customer Support

Salary / Daily rate

Abuja, Federal Capital Territory, Nigeria

Freelance, open to permanent contract

Remote only

Skills

Customer CareCommunication CampaignCRMCustomer Success

Languages

English

About me

Intro

Virtual Assistant & Customer Support Specialist with proven experience in community engagement and organizational leadership. Successfully managed 80% active participation rates in educational programs and conducted field operations across 20+ settlements. Expert in CRM, email/chat support, and creative content creation to help brands deliver exceptional customer experiences.

Links

Work experience

Virtual Assistant

VSavvy Academy

Jun 2025 - Present

1 year 5 months

Abuja, Federal Capital Territory, Nigeria

Skills: Customer Engagement · Creative Content Creation

Independent monitor

World Health Organization

Nov 2024 - Mar 2025

5 months

Jigawa State, Nigeria · On-site

Achievements; ●Acted as an End-Process Independent Monitor while visiting rural and Scattered settlements for Supplementary Immunization Activities. ●Visited over 20 settlements (Kunyafa Sabuwa, Santarbi, Dakata, Gurfai Ado, Dan garkuwa, Yarkiyar , Masko, Kurta Kanawa, Galen Fulani A, Batali, Jabirawa Garba, among others),mostly under Babura local government of Jigawa state, and made a proper coverage of Supplementary Immunization Activities. Identified gaps in operation, carefully noting the unvaccinated and zero dose. ●Provided Mid-Term feedback for Mid-Cross corrective action which facilitated efficient operational activities. Maintained peaceful communication while raising awareness and taking records with locals in each settlement and village, paid proper respect to their different culture, traditions and religions despite being from different backgrounds, orientation and religion.

Club President

Federal Road Safety Corps CDS

Jun 2024 - Jan 2025

8 months

Babura, Jigawa State, Nigeria · On-site

Achievements: ●Pioneered the creation of CDS clubs in secondary schools, within Babura Local Government of Jigawa State by creating the Catch Them Young FRSC Club. ●Organized and facilitated traffic control activities every Friday to aid in smooth movements and use of roads due to congestion and rowdiness due to market activities and the usual Friday Prayers. ●Facilitated educational and informative activities for CDS, which led to an active participation of 80% FRSC club Corp members, and over 40% participation of non club members from other CDS groups. ●Organized Corp members for sensitization rallies to educate the community on road usage, functions of FRSC and dangers of overloading which in turn fostered a good relationship between the community and Corp members. •Funded activities of the club using personal funds, strategically soliciting donors and contributions from unit commanders and other corp members.


Education

University of abuja

Bachelor of Science - BS

2018 - 2023

4 years 9 months

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