Braikae Ranyah

In this role, I used to receive contract requests and create drafts using templates. Organized records of all deals and contracts were maintained, ensuring compliance with legal requirements, regulations, and company policies. Necessary approvals were handled, and close collaboration with the local sales team ensured accurate deal setup. Contracts were examined for unclear terms, potential risks, or inconsistencies. Client signatures were facilitated, and additional information and documentation were inserted for agreement setup. Acted as a liaison between departments, vendors, clients, and legal counsel, continuously assessing processes for improvements. Participated in special projects, updated systems and tools, utilized language skills for contract issue resolution, and generated required reports.

In my previous role, my responsibilities included opening and maintaining customer accounts, resolving product or service issues by investigating and coordinating with IT engineers. Managed a high volume of incoming calls and assessed customer needs to ensure satisfaction. Built relationships through effective communication, promptly handled complaints, and provided solutions and alternatives, ensuring resolution. Detailed records were kept, communication procedures and company policies were followed, and efforts were made to engage customers and gather feedback. Staying updated on system changes was essential, utilizing computer systems and tracking software for efficient call processing and documentation.