Brandon Winnaar

Focused on studying backend services, diving deep into the architecture and infrastructure that powers modern applications; AWS MongoDB SQL View my wesite here: https://sites.google.com/view/brandon-winnaar/home Learning the basics of programming languages and tools such as Git, Visual Studio Code, and Slack. Building a backend service, Setting up databases, Learning about APIs Hands-on experience working with coding scripts Testing and debugging code Deploying applications.

As a Luno Customer Success Associate from February 2022 to August 2022, I was responsible for delivering exceptional customer support and ensuring a seamless experience for cryptocurrency users. I effectively resolved customer inquiries and issues through various channels, including email and live chat. With a strong understanding of cryptocurrency concepts and Luno's platform, I provided accurate and timely information to customers, guiding them in navigating the world of digital currencies. I consistently demonstrated excellent communication skills, empathy, and problem-solving abilities to meet customer needs and contribute to the overall success of the organization.

Customer Care Associate at Pick n Pay Call Center from 2021 to 2022, I played a vital role in providing exceptional service and resolving customer inquiries. With a customer-centric approach, I handled a high volume of incoming calls, addressing concerns, answering product-related questions, and assisting with order placements. Through active listening and empathetic communication, I consistently ensured customer satisfaction while maintaining a professional and friendly demeanor. Additionally, I demonstrated strong problem-solving skills and product knowledge, contributing to the overall success of the team.