Brenda Wangui
Customer Support Specialist
Salary / Daily rate
Mombasa, Kenya
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Success Specialist with 8+ years of experience in customer support, administration, and data management. Currently supporting prime clients at Deel with expertise in process improvement, technical support, and multi-platform customer engagement. Delivering exceptional service solutions with strong communication skills and proven track record in customer satisfaction.
Work experience
Customer Success Specialist (Prime Client Support)
Deel
Aug 2024 - Present
2 years 3 months
Customer Support Representative
Preply
Jul 2024 - Oct 2024
4 months
Remote, OR 97458, USA
Customer Service Representative
Majorel Kenya
Jan 2021 - Mar 2024
3 years 3 months
Nairobi, Kenya
Skills: Strategic Thinking · WhatsApp · Customer Service · Interpersonal Skills · Multitasking · SMB · Critical Thinking · Easily Adaptable · Attention to Detail · Process Improvement · Contact Centers · Phone Etiquette · Customer Engagement · Customer Satisfaction · Confidentiality · Data Entry · Customer Support · Computer Literacy · Communication · Organization Skills · Data Integrity · Problem Solving · Troubleshooting · Technical Support · English
Branch Team Lead and In-House Marketing Representative
Chipori Limited (Sabor A' Mexico)
Jan 2016 - Jan 2019
3 years 1 month
Nairobi, Kenya
Skills: Strategic Thinking · WhatsApp · Interpersonal Skills · Multitasking · SMB · Critical Thinking · Business-to-Business (B2B) · Easily Adaptable · Front Office Operations · Attention to Detail · Leadership · Phone Etiquette · Management · Customer Engagement · Public Speaking · Customer Satisfaction · Confidentiality · Data Entry · Team Leadership · Computer Literacy · Communication · Organization Skills · Data Integrity · Social Media · Problem Solving · Troubleshooting · Administration · English
TV Presenter/Reporter/Script writing/Production and Directing
W.C.N.N (Winners Chapel News Network)Freelance
Apr 2011 - Jan 2018
6 years 10 months
Nairobi and Mombasa
Skills: Strategic Thinking · WhatsApp · Interpersonal Skills · Multitasking · SMB · Critical Thinking · Easily Adaptable · Attention to Detail · Management · Customer Engagement · Public Speaking · Journalism · Confidentiality · Team Leadership · Computer Literacy · Communication · Organization Skills · Data Integrity · Video Production · Problem Solving · Troubleshooting · Technical Support · English
Production Assistant Intern
Wholesome Television (WTV) FEP Group of Companies
Jan 2015 - Jan 2015
1 month
Nairobi, Kenya
Skills: Strategic Thinking · WhatsApp · Interpersonal Skills · Multitasking · SMB · Critical Thinking · Business-to-Business (B2B) · Easily Adaptable · Attention to Detail · Customer Engagement · Public Speaking · Journalism · Confidentiality · Computer Literacy · Communication · Organization Skills · Data Integrity · Problem Solving · Troubleshooting · Technical Support · English
Administrative Assistant
Global Homes
Jan 2013 - Jan 2014
1 year 1 month
Mombasa, Kenya
Skills: Strategic Thinking · WhatsApp · Interpersonal Skills · Multitasking · SMB · Critical Thinking · Business-to-Business (B2B) · Easily Adaptable · Front Office Operations · Attention to Detail · Process Improvement · Leadership · Phone Etiquette · Management · Customer Engagement · Public Speaking · Customer Satisfaction · Confidentiality · Data Entry · Team Leadership · Receptionist Duties · Computer Literacy · Communication · Operating Systems · Organization Skills · Data Integrity · Social Media · Problem Solving · Troubleshooting · Technical Support · Administration · English
Education
University of Nairobi
Bachelor’s Degree