Brice Mormin

Contexte: Le projet consistait à intégrer l’équipe de Gestion des processus Opérationnels pour superviser et garantir le bon déroulement d’un processus au sein de BP2i. Cette intégration impliquait de collaborer étroitement avec l’équipe Processus BP2i, ainsi que les équipes ITG, Delivery et les clients, afin de s’assurer que les objectifs et engagements de BP2i en matière de gestion du processus soient atteints. Missions : ✓Superviser et gérer l'intégralité du processus, en veillant à son déploiement et à son application opérationnelle par les équipes concernées. ✓Animer les réunions de suivi du processus et participer aux revues avec les parties prenantes internes et externes. ✓Mettre en place des indicateurs de performance pour mesurer l'efficacité du processus et en assurer le suivi. ✓Analyser les écarts par rapport aux objectifs et élaborer des plans d'actions correctifs pour les atteindre. ✓Participer aux audits du processus, mettre en œuvre et suivre les actions correctives recommandées. ✓Contribuer activement à l'amélioration continue de l'équipe en identifiant et en proposant des améliorations. ✓Participer aux projets de transformation visant à optimiser et simplifier les activités techniques liées au processus.

Adherence to production processes Analysis and report writing Incident report review / week Provision of KPIs Construction and implementation of reports (reports seen at CTO level Infrastructure) Implementation of governance committees, incidents and issues Triggering of production escalations Interaction with European teams (Italy, Germany, etc.)

- Verification of the exploitability of the application at the CVTx - Updating Internal tools - Monitoring of operating agreements and quality of service indicators - Monitoring of Changes - Monitoring of Incidents/Problems - Monitoring the Capacity Plan and Metrology - Follow-up of robustness and relief tests - Animation of the Production Committees - Animation of networks of knowledge of their application ecosystems - Coordination of uninstallation of application configurations

- Take charge of all requests in the scope of the Service Management and pilot their realization; - Design and provide reports expected by the client; - Manage the service providers in charge of designing reports; - Present to all Group entities reporting (in French and in English); - Provide explanations during incidents; - Present to the entities of the group L. the processes and tools of the Run; - Analyze the processes and make proposals for improvements in the RUN phase; - Follow the technical evolutions and participate to the CAB.

Within the Service Management, my missions are to: • Restore IT services in the event of an incident, as soon as possible, minimizing negative impacts on business users and customers • Organize incident communication for the relevant business unit and IT stakeholders • Ensure the production incidents or discard incidents with the right level of priority and commitment of resources. • Assign and coordinate the various technical teams in the resolution of incidents • Ensure that the "Incident Management" process is known and applied by all • Ensure hot and post-mortem communication relating to incidents in our business lines, IT management and internal IT services • In the event of an incident having a major and lasting impact on the business lines, manage the crisis unit by involving the necessary IT experts and managers • Anticipate the redundancy of a major incident by a proposition of a problem case in order to process it on the bottom until complete resolution • Participate in the improvement of the incident process. • Develop reporting.