Brigitte KANKO

Senior Service Delivery Manager | ITSM, Agile

11 recommandations

Salaire / Taux journalier

11 personnes recommandent

Paris, France

Freelance

Expertises

Ingénierie de productionServiceNowITILProgram ManagerIngénierie réseauAdministrateur réseauEngineering ManagerConseil ITManagement de transitionResponsable support clientKnowledge ManagementManager IntérimaireResponsable du changementChef de projetGestion de projet - PMOResponsable transformation

Langues

AnglaisFrançais

Recommandé par

Sumit Singhal

Taylor & Francis Group

Director Business Development - South Asia & Sub-Saharan Africa

A recommandé le 01 février 2016

MBAYE PAPA DEURGUENE

Nokia

West and Central Africa Network Infrastructure Sale

A recommandé le 01 février 2016

Wilfrid Ndoutoume Amvame, CAPM®

U.S. Department of State

Procurement Agent

A recommandé le 01 février 2016

Et 8 autres personnes

À propos

Introduction

Senior Service Delivery Manager with 15+ years driving IT operations and Delivery management in various domains including infra (onpremise and cloud) and applications. Looking for opportunities as SDM, Incident/Change/Problem manager, Transition/reversibility manager, Application manager, Technical Project manager

Liens

Expérience de travail

Independant Delivery Manager / Service Manager / Transition manager / Build to run Manager

FreelanceFreelance

déc. 2021 - Présent

4 ans 11 mois

France · Hybrid

Advanced Service Manager

Juniper Networks

juil. 2016 - déc. 2021

5 ans 6 mois

7620 Paris, Danemark

Juniper is a Provider of routing, switching, and security solutions products to a broad range of customers. -Led a team of 8 technical experts to deliver to design IP networking roadmap for key accounts in line to the strategic priorities software and hardware roadmap including routing switching, security, automation, and orchestration - Customer Success management building strong relationships with customers, internal stakeholders, and functional teams to increase customer satisfaction and lead to 100% contract renewal. - Program and project management on small and larger migrations from software validation to deployment planning and technical issue escalation management.

Business Solution and product development manager

AIRTEL GABON

oct. 2014 - mars 2016

1 an 6 mois

Gaboń, Pologne

Airtel Gabon is a subsidiary of global Indian telecommunications company Bharti Airtel, offering wireless, mobile money, broadband, and enterprise services. 2millions subscribers. +300 employees and $150m revenues. - Sales and Business development for global accounts (Shell, Total, Comilog,...) for non-voice solutions with 35% revenue growth in 12 months to US$2m and project deployment shorten from 3 months to 6 weeks average as results. - Product management for 4 new B2B products from design, Go to Market to Execution and evaluation. - People leadership of a team of 5 direct and 15 indirect reports of sales, project managers and technical engineers

DATA NETWORK ENGINEER

MTN CAMEROON

juil. 2009 - août 2014

5 ans 2 mois

Bali, Cameroun

MTN Cameroun is a subsidiary of South African global telecommunications company providing wireless services, mobile money, broadband, and enterprise services. 8millions subscribers in Cameroon. +600 employees and $325m revenues. • Operated and implemented technologies on IP/MPLS, Broadband, Datacenter and Security with Juniper, Cisco, Huawei devices. • Designated and implemented new technologies and features in Service Provider with minimal service impact (Caching, Load Balancing, Virtual networks, Quality of Service). • Change management using the ITIL Framework.


Formation

INSEAD

Global Executive MBA

2019 - 2021

2 ans 1 mois

ICAM - UCAC (Previous ISTAC)

Ingenieur

2006 - 2009

3 ans 1 mois

IUT de Douala

Technicien superieur

2002 - 2004

2 ans 1 mois

Portfolio

Service Delivery Manager HEINEKEN (France Espagne Portugal)

SAFRAN Network DSI Groupe – Service Manager WAN/SDWAN (La Defense)

HERMES – Command Center Manager (Paris)

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