
Brigitte KANKO
Senior Service Delivery Manager | ITSM, Agile
11 recommandations
Salaire / Taux journalier
11 personnes recommandent
Paris, France
Freelance
Expertises
Langues
Recommandé par
Sumit Singhal
Taylor & Francis Group
Director Business Development - South Asia & Sub-Saharan Africa
A recommandé le 01 février 2016
MBAYE PAPA DEURGUENE
Nokia
West and Central Africa Network Infrastructure Sale
A recommandé le 01 février 2016
Et 8 autres personnes
À propos
Introduction
Senior Service Delivery Manager with 15+ years driving IT operations and Delivery management in various domains including infra (onpremise and cloud) and applications. Looking for opportunities as SDM, Incident/Change/Problem manager, Transition/reversibility manager, Application manager, Technical Project manager
Expérience de travail
Independant Delivery Manager / Service Manager / Transition manager / Build to run Manager
FreelanceFreelance
déc. 2021 - Présent
4 ans 11 mois
France · Hybrid
Advanced Service Manager
Juniper Networks
juil. 2016 - déc. 2021
5 ans 6 mois
7620 Paris, Danemark
Juniper is a Provider of routing, switching, and security solutions products to a broad range of customers. -Led a team of 8 technical experts to deliver to design IP networking roadmap for key accounts in line to the strategic priorities software and hardware roadmap including routing switching, security, automation, and orchestration - Customer Success management building strong relationships with customers, internal stakeholders, and functional teams to increase customer satisfaction and lead to 100% contract renewal. - Program and project management on small and larger migrations from software validation to deployment planning and technical issue escalation management.
Business Solution and product development manager
AIRTEL GABON
oct. 2014 - mars 2016
1 an 6 mois
Gaboń, Pologne
Airtel Gabon is a subsidiary of global Indian telecommunications company Bharti Airtel, offering wireless, mobile money, broadband, and enterprise services. 2millions subscribers. +300 employees and $150m revenues. - Sales and Business development for global accounts (Shell, Total, Comilog,...) for non-voice solutions with 35% revenue growth in 12 months to US$2m and project deployment shorten from 3 months to 6 weeks average as results. - Product management for 4 new B2B products from design, Go to Market to Execution and evaluation. - People leadership of a team of 5 direct and 15 indirect reports of sales, project managers and technical engineers
DATA NETWORK ENGINEER
MTN CAMEROON
juil. 2009 - août 2014
5 ans 2 mois
Bali, Cameroun
MTN Cameroun is a subsidiary of South African global telecommunications company providing wireless services, mobile money, broadband, and enterprise services. 8millions subscribers in Cameroon. +600 employees and $325m revenues. • Operated and implemented technologies on IP/MPLS, Broadband, Datacenter and Security with Juniper, Cisco, Huawei devices. • Designated and implemented new technologies and features in Service Provider with minimal service impact (Caching, Load Balancing, Virtual networks, Quality of Service). • Change management using the ITIL Framework.
Formation
INSEAD
Global Executive MBA
2019 - 2021
2 ans 1 mois
ICAM - UCAC (Previous ISTAC)
Ingenieur
2006 - 2009
3 ans 1 mois
IUT de Douala
Technicien superieur
2002 - 2004
2 ans 1 mois
Portfolio

Service Delivery Manager HEINEKEN (France Espagne Portugal)

SAFRAN Network DSI Groupe – Service Manager WAN/SDWAN (La Defense)
