Bruce N

Partner Support Specialist Delivered first-class partner support via chat, phone, and email, ensuring seamless collaboration and issue resolution. Assisted partners with account setup, onboarding, and troubleshooting, helping them effectively use company products and services. Managed partner interactions using CRM and digital tools to track inquiries, update records, and provide data-driven insights. Problem-solved and provided solutions to partner challenges, improving satisfaction and retention. Collaborated with internal teams (sales, technical support, and customer success) to streamline processes and enhance partner experience. Conducted training sessions and created documentation to help partners navigate company systems and optimize their operations. Maintained a high satisfaction rate, ensuring a smooth and productive partnership experience.

Customer Support Specialist Provided high-quality customer support via chat, phone, and email, assisting customers with account inquiries, troubleshooting, and order management. Resolved 90% of customer issues on first contact, ensuring a seamless and efficient experience. Utilized CRM and digital tools to track customer interactions, update records, and follow up on service requests. Collaborated with internal teams to improve customer retention, satisfaction, and resolution times. Maintained an average customer satisfaction score of 95%, exceeding company targets. Assisted in training new hires, sharing best practices for handling customer inquiries and escalations.

Delivered exceptional customer and partner support for skincare, dermatology, and aesthetic products, ensuring a seamless experience across phone, email, and chat. Assisted B2B and B2C clients with order management, product inquiries, troubleshooting, and account support, maintaining high customer satisfaction. Provided technical and product support for dermatology and skincare solutions, guiding customers through proper usage, best practices, and troubleshooting. Managed partner onboarding, relationship development, and ongoing support, ensuring strong business collaboration and retention. Utilized CRM and digital tools (Salesforce, HubSpot, Zendesk) to track customer interactions, update records, and analyze support trends. Collaborated with sales, logistics, and technical teams to resolve partner issues, optimize processes, and improve service efficiency. Conducted training sessions and product education for partners and clients, enhancing their knowledge and trust in company solutions. Ensured compliance with industry standards and service level agreements (SLAs) while maintaining a proactive and solution-driven approach.

As a Compliance Operations Associate specializing in Know Your Customer (KYC) and Anti-Money Laundering (AML) I play a crucial role in ensuring compliance with international financial regulations, mitigating risks, and protecting the integrity of global transactions. Key Responsibilities: ✅ KYC Due Diligence & Risk Assessment – Conduct in-depth investigations on corporate clients, ensuring adherence to KYC, AML, and Counter-Terrorist Financing (CTF) regulations. ✅ Transaction Monitoring & Risk Mitigation – Evaluate financial transactions, analyze patterns, and identify potential red flags for money laundering, fraud, and financial crimes. ✅ Regulatory Compliance & Internal Controls – Maintain up-to-date customer records, ensuring compliance with U.S. and international financial laws (FATF, FinCEN, OFAC, EU AML Directives). ✅ Collaboration & Stakeholder Communication – Work cross-functionally with compliance officers, auditors, and risk management teams to improve due diligence processes and regulatory adherence. ✅ Audit Support & Investigations – Assist in internal/external audits, regulatory inquiries, and investigative reports to strengthen the firm’s risk management framework. ✅ Process Improvement & Training – Support process enhancements, documentation updates, and training for new team members on compliance best practices and evolving regulations. Key Achievements & Impact: ✔ Reduced compliance risks by strengthening KYC/AML due diligence processes, enhancing fraud detection, and improving client onboarding efficiency. ✔ Assisted in multiple regulatory audits and risk reviews, ensuring full compliance with global financial policies and laws. ✔ Developed expertise in sanctions screening, adverse media monitoring, and politically exposed persons (PEP) risk assessments. ✔ Actively contributed to compliance training programs for junior associates, reinforcing a strong risk culture across the team.