Bruno Desiderio
Senior Service Manager | Business & IT Process
Salary / Daily rate
1390 Grez-Doiceau, Belgium
Freelance
Can come onsite
Skills
Languages
About me
Intro
Organizational consultant with 25+ years optimizing SMEs (5-100 employees) and preparing businesses for acquisition. Former Cisco Service Manager specializing in process optimization, change management, and strategic business development. Expert in transforming operations to maximize value and customer satisfaction for growing companies.
Work experience
Founder / Fondateur
Client Values First SRLFreelance
Jan 2024 - Present
2 years 10 months
Belgium, WI, USA
Band Manager & Drummer (team of 5 people)
Revival 64Freelance
Sep 2021 - Present
5 years 2 months
Belgium, WI, USA
Band Manager & Drummer (team of 4 people)
Blue Tequila SunriseFreelance
Sep 2016 - Present
10 years 2 months
Belgium, WI, USA
Jazz, Bossa Nova, Blues and Soul covers
Service Manager
Cisco
Dec 2005 - Dec 2023
18 years 1 month
Brussels, Belgium
Global and Strategic Accounts management, in charge of Business Consulting, Customer Satisfaction and Business Development
Cisco Systems
Mar 2000 - Dec 2005
5 years 10 months
Program Manager, Skills Development, EMEA
Aug 2002 - Dec 2005
3 years 5 months
in charge of the Skills Development program for Cisco Service sales organization in EMEA
Field Marketing Manager, EMEA
Mar 2000 - Jul 2002
2 years 5 months
Marketing Management for Cisco services in the Telecom market segment.
Channel Sales & Marketing Manager (team of 8 people)
PSINet BelgiumFreelance
Nov 1997 - Mar 2000
2 years 5 months
Belgium, WI, USA
I was in charge of Partner strategy and development, including marketing and sales management.
Account Manager
Cap Gemini Belgium & Luxemburg
Dec 1995 - Dec 1997
2 years 1 month
Account Manager for the European Institutions
Education
ITIL, Global Knowledge UK
Certification
2020 - 2020
1 year
ITIL
2015 - 2015
1 year
ITIL
2013 - 2013
1 year
ITIL
2008 - 2008
1 year
Solvay Brussels School of Economics and Management
Master in Executive Management
2004 - 2005
11 months
ISEB/ITIL
Certificate
2004 - 2004
2 months
HEC St-Louis
Master Degree in Sales & Marketing
1990 - 1992
1 year 11 months
INRACI
Bachelor's degree in IT
1984 - 1986
3 years