Bruno Gorgemans

Client: Smals, SPF sécurité Sociale, FOD Sociale Zekerheid Project: Building modular distributed systems, Cases management, Automated processes, APIs definition integration, external e-services integration) Activities: Expert functional analysis, team leading analysis (business, functional, processes, data modeling), facilitation, coordination, coaching of community, Being the bridge and collaborating closely on analysis with developers, architects, and business teams to ensure that requirements are clear and achievable. Project coordination. Projects: • TRIA: Building Modular Distributed system, Automated Processes, workflows & activities, Case management. Integration of APIs & external e-services). Mainframe replacement project for 800 case worker users, 300.000 cases treated yearly. • MyHandicap : public platform to request benefits & consult the requests being processed.

• Business analysis and define business requirements, features definition and decompose complex requirements, translate business needs into technical requirements / Functional Specifications documentation & User Stories. • API definition/integrations, data exchanges eGovernment inter-agency through the BCSS and others. • Draft Business Model (BPMN) & UML datamodel / activity / sequence diagram. • Writing DOF, Functional Specifications document. User flow & Wireframe screen design. • Develop and maintain an appropriately prioritized backlog of user stories for implementation • Test coordination: Test plan, testing design, testing execution (Agile testing, UAT, IST). Projects: • TRIA: Building Modular Distributed system, Automated Processes, workflows & activities, Case management. Integration of APIs & external e-services). Mainframe replacement project for 800 case worker users, 300.000 cases treated yearly. • MyHandicap : public platform to request benefits & consult the requests being processed.

• Facilitating Digital strategy & design thinking workshops, • Analyse and decompose complex requirements, create functional specifications • Draft Business Model (BPMN) & datamodel/activity/sequence diagram (UML) • Writing requirements, Functional Specifications Document. • Develop and maintain an appropriately prioritized backlog of user stories for implementation • Test coordination: Test plan, testing design, testing execution (Agile testing, UAT, IST). Projects: • ARSIA: Multi-diseases control program software on farm animals Safety & Health monitoring (Python, SSO, Enterprise & third-party systems integration, laboratories analysis DB) • Brussels Institute of statistics: Monitoring des quartiers website revamping ( .Net, Cartography system integration to display statistics on maps. Admin management & public website) • FCI: Drupal website revamping user profile content-based filtering & a Mobile App mainly for events, promoted content for members.

• Modeling business processes and guiding the business in redesigning them. • Identifying business needs, facilitate co-creation business workshops with stakeholders and translating them into validated business requirements with MoSCoW prioritization in the form of epics/features/user stories. • Help to produce Wireframes, screen flows, UML diagrams. • Decompose & write requirements, translate business needs into technical requirements / User Stories Functional Specifications documentation. IT-systems Integration specs. • Test coordination: Test plan, testing design, support UAT, training materials). • build constructive relationships and are skilled in bringing the different parties together in a co-creation spirit Projects: • Energy Assessment Field Workers Mobile App (BPMN, UML, EA, .Net, Angular, SAP ISU Utilities, IT-Systems integration, Enterprise Service Bus, EAI/BizTalk) • Power Outage Management Web Software. (Setup power outage manager agents, send notifications to customers, display the outage on a map on the public website). (BPMN, UML, Electricity distribution Grid Assets Data, EA, .Net, VueJs, Enterprise Application Integration (EAI) / Enterprise service bus) • Report Street lighting Outage Application to fix and to display on the website. (.Net, VueJs, LumiWeb, EAI)

• Responsible for the implementation of digital channels (websites, applications). • Manage projects from initiation to delivery, including budget, timing, scope, quality, changes. • Take a piece of business/functional analysis and advise the stakeholders in their needs • Manage, develop the product backlog and user stories • Active collaboration with the clients, team members (creative, designers, developers, …)

Define digital product, E-commerce portal, Mobile Apps from initial concept, through strategy, user research, formal analysis, users flow, information architecture, Wireframing/conceptual mock-ups (40%). Functional analysis (60%), UML modelling, translate business needs into technical and functional specifications, write user stories. • Project definition and pitching; RFI writing • Information architecture, Wireframing, sketching, Interaction, and transition prototyping • Business analysis and define business requirements, features definition & user stories writing, backlog management. • Translate business needs into technical requirements / User Stories, & Agile UAC Analyse and decompose complex requirements • Produce functional/data flows, UML diagrams, functional documentation, specifications. • Usability User testing session, Testing & UAT.

Build & ensure a Cross-Channel Digital Experience end-to-end for B2C & B2B web platforms. Web / Mobile selling and servicing application in Proximus shops, MyProximus Web & Mobile App. • Define the product strategy & design – gather business, user requirements and insights. • Providing expertise in UX Research & design, User Flow interaction, ambassador for user-centred design, Digital UX best practice. • Create users flows, wireframes screens and follow-up the end-to-End experience. • Participate to create the product backlog of user stories. • Working closely alongside product owners, sales stakeholders, IT solution architect, designers and developers, challenges & follow-up the development team about the best possible implementation of the functionalities, follow up. • Participate to usability testing & UAT testing sessions.

Revamping the digital ecosystem: the corporate website, complex web applications. The Enterprise Intranet: social & collaborative spaces. • Websites audit & Interviews, User research • Facilitating & running workshops, gather and define business requirements • Business analysis and contribute to scope, features definition & user stories creation • Contributing and defining detailed Information architecture, UX specifications and recommendations • Information Architecture, card sorting, sitemap & wireframes creation • Setting up Usability user tests, A/B testing, Google analytics metrics and analyse insights. • Translating UX concepts into visual interface designs, UI Art direction • Produce Business Model BPML & functional UML diagrams, data flows) • Collect functional requirements and translate to User Stories. • Project Team Lead / Web Analyst coordinating and lead the development incrementation of the products. • Usability testing, front-end & functional, goal or task-based test scenarios.

Client / project name : Scarlet.be & JobAt.be. UX analysis, Information Architecture Web App/website wireframing, Usability improvement, Responsive front-end development (HMTL5/CSS3, JS, JQuery), Involved in product development

Information Architecture, Senior web designer, ergonomic expert: UX analysis, Layout Mockups and prototypes design, Web developer/integrator. CSS, HTML, XHTML, Jquery, AJAX. Usability analysis & Usability testing session. Projects: IPEX - InterParliamentary EU information eXchange, Legislative Observatory, ECPRD. European Parliament President's website: Webmastering/Website Management

Digital strategy, UX architect / Information architecture, Interaction Design, SEO & e-marketing, video production & motion graphics, corporate identity.

Web design et Web développement, custom CMS integration (WordPress, Drupal, CMS made simple), Graphic/Print design, DTP. Clients/Projects: Exxon Mobil, SPF santé publique, Myriad Faced, Senior Invest, NATO

- Web design, Graphic design, print design & DTP, Quality control & Print Management. He as been involved in all stages of creative design, development and implementation. - Video Shooting, video Edit, motion graphics & Post-Production. Proactive team player in a Multicultural/international environment. Clients/Projects: Europe Innova, Kappa-health, Bio-net, Euro-Tymaide.