Bruno Salmi

I currently manage the IT for three Ernst & Young offices in France. I am based at the Bordeaux office and provide remote support to the offices in Bayonne and Toulouse with visits when needed. There is a total of around 300 users to assist on a daily basis. Users call the hotline to get assistance and any tickets that cannot be resolved will get routed to me in our ServiceNow ticketing system. There are also walk-ins for users and VIP (Partners) whom have issue s with their laptop or mobile device. Assistance is also provided to Networking and infrastructure teams who request assistance maintaining or troubleshooting hardware in the server rooms on-site. I maintain the infrastructure at the sites and communicate with external providers when needed. Daily tasks include but are not limited to: Imaging laptops and macs, testing hardware, raising tickets with vendors, writing guides and KB articles, updating firmware for conferencing equipment, updating equipment, network patching, etc... Environment: Windows 10/11, MacOS Sonoma, Android, iOS, Office 365, Teams, InTune, Authenticator, Azure, ServiceNow, Lenovo, HP, Samsung, Dell, Cisco, etc...

Skills: Organization Skills · Problem Management · User Assistance

Restoration of a 19th century Maison de Maitre Study of legal obligations (PLU, architect of buildings in France, etc.). Diagnosis of the works (foundations, insulation, electrical network, plumbing, etc.). Budget study. Electrical installation and VDI

Provide 1st line support in English and French on a daily basis to traders and back office staff based in the UK. • Remotely troubleshoot hardware or software issues. • Assisting with software issues (Installing, fixing, etc…). • Managing Mobile devices via Good BYOD and BES • Active Directory tasks. • Troubleshooting VPN & Remote connections. • General OS troubleshooting • Software drops via SCCM • Lync 2013 Support • Cisco Telephony • Supporting Bespoke banking Applications • Blackberry, iPhone and iPad support • Lotus Notes • Microsoft Office 2010 • CITRIX Desktop Director

Provide 1st and 2nd line support in English and French on a daily basis to traders and back office staff based in the UK. This was a very busy desk and saw me take in my second month 650 calls and resolve over 76% of them (200 more calls than anyone else). We had to train Spanish staff for 4 weeks and document processes for the team. Once the Helpdesk was migrated to Spain, I was assigned to software deployment. • Assisting with software issues (Installing, fixing, etc…). • Managing Mobile devices via Good BYOD and BES • Active Directory tasks. • Troubleshooting VPN & Remote connections. • General OS troubleshooting • Software drops via SCCM • Lync 2013 Support • Cisco Telephony • Supporting Bespoke banking Applications • Blackberry, iPhone and iPad support • Lotus Notes • Microsoft Office 2010 • CITRIX Desktop Director • ServiceNow • Sailpoint

I was hired as a 1st Line support analyst to cover for an employee on sick leave. Computers in the City are a managed services provider in the heart of the city catering for banks, Insurance brokers, law firms and even the NHS. My daily duties were to answer the phone and provide 1st and 2nd line support. Support was provided remotely unless a site visit was necessary. Other duties included but were not limited to: • Purchasing and renewing customer Domains and making DNS changes. • Purchasing and renewing SSL certificates and installing them on servers and firewalls. • Updating and maintaining servers including virtual environments • Building Laptops and workstations to customer specifications. • Fixing Laptops, workstations, servers, etc... • Installing software remotely. • Troubleshooting VPN & Remote connections. • Troubleshooting Software issues.

I managed a team of 6 analysts supporting users at Johnson & Johnson and it's family of companies. As a senior analyst on the EMEA Global Service Desk,

Skills: IT Development · Organization Skills · Problem Management · User Assistance · Project Management

Skills: IT Development · Organization Skills · Problem Management

Skills: IT Development · Organization Skills · Problem Management · Project Management