
Caique Kennedy Barbosa
Customer Success Manager | Empowering clients to achieve their goals | Technology Services | B2B | SaaS | E-Procurement
Salaire / Taux journalier
Sรฃo Paulo, รtat de Sรฃo Paulo, Brรฉsil
Freelance
Expertises
Langues
ร propos
Introduction
Iโm an experienced ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ง๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐๐๐๐ฌ๐ฌ ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ, combining a strong technical background with a customer-focused mindset developed through years of working in B2B technology environments. Extensive experience in ๐๐๐ ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ (๐๐๐๐) Iโve worked closely with enterprise clients, providing advanced technical assistance, troubleshooting, and incident management. My role often bridges IT teams and business stakeholders, ensuring clear communication, efficient problem resolution, and a consistent focus on customer satisfaction and value delivery. ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐๐๐๐ฌ๐ฌ & ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ Beyond solving issues, Iโm passionate about building trust and helping clients achieve their goals through technology. I proactively identify opportunities to optimize product adoption, reduce churn, and enhance the overall customer experience โ aligning solutions with each clientโs strategic needs. ๐๐๐ฒ ๐๐ญ๐ซ๐๐ง๐ ๐ญ๐ก๐ฌ: โข Deep understanding of SaaS environments and B2B workflows โข Strong analytical and communication skills โข Focus on efficiency, empathy, and service excellence โข Experienced in working with global teams and clients
Expรฉrience de travail
Mercado Eletrรดnico
janv. 2024 - Prรฉsent
2 ans 10 mois
Customer Success Manager
sept. 2025 - Prรฉsent
1 an 2 mois
Technical Support Analyst
janv. 2024 - oct. 2025
1 an 10 mois
Sรฃo Paulo, รtat de Sรฃo Paulo, Brรฉsil
Working with the technical support team for buyers on CRM, CLM, MDM and E-procurement platforms, identifying and correcting bugs, implementing technological solutions in partnership with development teams, leveraging platforms such as JIRA, Zendesk. Performing daily activities such as queries and updates in the database (SQL Server), monitoring integrations (ERP/SAP), advanced platform configurations. Customer service guiding purchasing processes such as requisitions, contracts, quotes, orders, supplier and user registration.
Technical Support Analyst
V2COM
oct. 2021 - mai 2023
1 an 8 mois
Florianรณpolis, Santa Catarina, Brรฉsil
Activities related to remote measurement and Industry 4.0. Technical support assisting in the remote measurement process. Level 1 and Level 2 Technical Support. Registration and commissioning, support for field technicians, monitoring the availability and effectiveness of remote measurement devices, infrastructure analysis, operation of the Oracle MDM platform, analysis via Zabbix, among other activities. Analysis in operating systems such as Windows and Linux; Configuring TCP/IP networks; Using technologies such as Docker and Containers; Monitoring and maintaining the availability and stability of systems and applications; Identifying and correcting problems before they affect users; Querying SQL databases; Participating in system and application implementation and migration projects; Identifying, diagnosing and solving hardware and software problems; Preparing monthly reports on the infrastructure of client servers; Resolving technical problems related to systems and web applications; Providing training to clients on telemetry technology; Document procedures and instructions for users and support staff; Remote support for telemetering equipment; Analysis and monitoring of the availability of more than 15,000 pieces of equipment in the field; Reports on critical incidents;
Mechatronic Technician
General Motors
janv. 2018 - mars 2021
3 ans 3 mois
Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil
I participated in the installation of the new engine factory in Joinville. I followed the entire installation phase and interacted with international teams of machine manufacturers and GM professionals from other locations. It was a great learning experience in the area of โproject management, where I was able to get involved with global documentation, audits, reports, and standardization of maintenance activities to anticipate future problems. After the installation of the machines, I continued with corrective and preventive maintenance activities on the assembly line, solving problems in industrial equipment such as (Bosch, Cognex, Promess Press, Rockwell, Fanuc, among others). Making improvements to reduce cycle times and ensure greater performance of industrial machines. I then worked as a maintainer on engine block machining machines. Corrective, preventive and predictive electromechanical maintenance on GROB machining centers, NAGEL honing machines, AMECO and FNM filtration centers, FANUC robots, ATEQ leak tests, among other machines. Analysis and performance in SIEMENS and ALLEN BRADLEY PLC programs. Analysis and performance in SINUMERIK, SINAMICS G120 drives.
Maintenance Electrician
Master Tecnologia em Automaรงรฃo Industrial
janv. 2017 - janv. 2018
1 an 1 mois
Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil
Assembly and installation of industrial electrical panels; Maintenance of industrial machines and equipment; Electrical infrastructure, electrical cable trays, working at height; Adaptation/improvement of machines with a focus on safety, based on NR's. Parameterization of SoftStarters and Frequency Inverters.
Technical Internship in Electrotechnics
Tupy
janv. 2015 - janv. 2017
2 ans 1 mois
Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil
Interpretation and execution of industrial electrical projects; Interpretation of hydraulic and pneumatic projects; Maintenance of conveyors, milling machines and washers; Maintenance of Machining Centers (MAZAK, OKUMA, HELLER, GROB and MORI SEIK); Knowledge of robot maintenance (ABB and FANUC); Knowledge of PLC programming; Knowledge of advanced vision systems; Assembly of Electrical Panels.
Formation
PUC Minas
Postgraduate Degree, Digital Product Management
2025 - 2026
1 an 7 mois
Estรกcio
Bachelor of Technology - BTech, Systems Analysis and Development
2021 - 2024
3 ans 3 mois
Rรฉsultat : Superior
UniSociesc Centro Universitรกrio
Electrical Technician, Electrical, Electronic and Communications Engineering Technology/Technician
2014 - 2016
2 ans 7 mois
Licences et certifications
Defesa de Redes
Dรฉlivrรฉ le : janv. 2026
Network Technician Career Path
Dรฉlivrรฉ le : avr. 2025