Caique Kennedy Barbosa

Customer Success Manager | Empowering clients to achieve their goals | Technology Services | B2B | SaaS | E-Procurement

Salaire / Taux journalier

Sรฃo Paulo, ร‰tat de Sรฃo Paulo, Brรฉsil

Freelance

Expertises

Microsoft SQL ServerCRMRequรชtes SQLJiraSAP ERPDockerLinuxWindowsZabbixConfluence

Langues

Portugais (Maternelle)Anglais (Courant)EspagnolFranรงais

ร€ propos

Introduction

Iโ€™m an experienced ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐š๐ง๐ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ, combining a strong technical background with a customer-focused mindset developed through years of working in B2B technology environments. Extensive experience in ๐๐Ÿ๐ ๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ (๐’๐š๐š๐’) Iโ€™ve worked closely with enterprise clients, providing advanced technical assistance, troubleshooting, and incident management. My role often bridges IT teams and business stakeholders, ensuring clear communication, efficient problem resolution, and a consistent focus on customer satisfaction and value delivery. ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ & ๐‘๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ Beyond solving issues, Iโ€™m passionate about building trust and helping clients achieve their goals through technology. I proactively identify opportunities to optimize product adoption, reduce churn, and enhance the overall customer experience โ€” aligning solutions with each clientโ€™s strategic needs. ๐Š๐ž๐ฒ ๐’๐ญ๐ซ๐ž๐ง๐ ๐ญ๐ก๐ฌ: โ€ข Deep understanding of SaaS environments and B2B workflows โ€ข Strong analytical and communication skills โ€ข Focus on efficiency, empathy, and service excellence โ€ข Experienced in working with global teams and clients

Liens

Expรฉrience de travail

Mercado Eletrรดnico

janv. 2024 - Prรฉsent

2 ans 10 mois

Customer Success Manager

sept. 2025 - Prรฉsent

1 an 2 mois

Technical Support Analyst

janv. 2024 - oct. 2025

1 an 10 mois

Sรฃo Paulo, ร‰tat de Sรฃo Paulo, Brรฉsil

Working with the technical support team for buyers on CRM, CLM, MDM and E-procurement platforms, identifying and correcting bugs, implementing technological solutions in partnership with development teams, leveraging platforms such as JIRA, Zendesk. Performing daily activities such as queries and updates in the database (SQL Server), monitoring integrations (ERP/SAP), advanced platform configurations. Customer service guiding purchasing processes such as requisitions, contracts, quotes, orders, supplier and user registration.

Technical Support Analyst

V2COM

oct. 2021 - mai 2023

1 an 8 mois

Florianรณpolis, Santa Catarina, Brรฉsil

Activities related to remote measurement and Industry 4.0. Technical support assisting in the remote measurement process. Level 1 and Level 2 Technical Support. Registration and commissioning, support for field technicians, monitoring the availability and effectiveness of remote measurement devices, infrastructure analysis, operation of the Oracle MDM platform, analysis via Zabbix, among other activities. Analysis in operating systems such as Windows and Linux; Configuring TCP/IP networks; Using technologies such as Docker and Containers; Monitoring and maintaining the availability and stability of systems and applications; Identifying and correcting problems before they affect users; Querying SQL databases; Participating in system and application implementation and migration projects; Identifying, diagnosing and solving hardware and software problems; Preparing monthly reports on the infrastructure of client servers; Resolving technical problems related to systems and web applications; Providing training to clients on telemetry technology; Document procedures and instructions for users and support staff; Remote support for telemetering equipment; Analysis and monitoring of the availability of more than 15,000 pieces of equipment in the field; Reports on critical incidents;

Mechatronic Technician

General Motors

janv. 2018 - mars 2021

3 ans 3 mois

Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil

I participated in the installation of the new engine factory in Joinville. I followed the entire installation phase and interacted with international teams of machine manufacturers and GM professionals from other locations. It was a great learning experience in the area of โ€‹project management, where I was able to get involved with global documentation, audits, reports, and standardization of maintenance activities to anticipate future problems. After the installation of the machines, I continued with corrective and preventive maintenance activities on the assembly line, solving problems in industrial equipment such as (Bosch, Cognex, Promess Press, Rockwell, Fanuc, among others). Making improvements to reduce cycle times and ensure greater performance of industrial machines. I then worked as a maintainer on engine block machining machines. Corrective, preventive and predictive electromechanical maintenance on GROB machining centers, NAGEL honing machines, AMECO and FNM filtration centers, FANUC robots, ATEQ leak tests, among other machines. Analysis and performance in SIEMENS and ALLEN BRADLEY PLC programs. Analysis and performance in SINUMERIK, SINAMICS G120 drives.

Maintenance Electrician

Master Tecnologia em Automaรงรฃo Industrial

janv. 2017 - janv. 2018

1 an 1 mois

Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil

Assembly and installation of industrial electrical panels; Maintenance of industrial machines and equipment; Electrical infrastructure, electrical cable trays, working at height; Adaptation/improvement of machines with a focus on safety, based on NR's. Parameterization of SoftStarters and Frequency Inverters.

Technical Internship in Electrotechnics

Tupy

janv. 2015 - janv. 2017

2 ans 1 mois

Joinville - Pirabeiraba, Joinville - Santa Catarina, Brรฉsil

Interpretation and execution of industrial electrical projects; Interpretation of hydraulic and pneumatic projects; Maintenance of conveyors, milling machines and washers; Maintenance of Machining Centers (MAZAK, OKUMA, HELLER, GROB and MORI SEIK); Knowledge of robot maintenance (ABB and FANUC); Knowledge of PLC programming; Knowledge of advanced vision systems; Assembly of Electrical Panels.


Formation

PUC Minas

Postgraduate Degree, Digital Product Management

2025 - 2026

1 an 7 mois

Estรกcio

Bachelor of Technology - BTech, Systems Analysis and Development

2021 - 2024

3 ans 3 mois

Rรฉsultat : Superior

UniSociesc Centro Universitรกrio

Electrical Technician, Electrical, Electronic and Communications Engineering Technology/Technician

2014 - 2016

2 ans 7 mois


Licences et certifications

Defesa de Redes

Dรฉlivrรฉ le : janv. 2026

Certifiรฉ par Cisco Networking Academy

Network Technician Career Path

Dรฉlivrรฉ le : avr. 2025

Certifiรฉ par Cisco

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ยฉ 2026. Tous droits rรฉservรฉs.