Camille Sanchez

Managed customer portfolio for GIATA's travel technology products (MultiCodes and Giata Drive), supporting B2B clients throughout their customer journey from onboarding to ongoing success. Key Responsibilities: • Served as primary point of contact for international partners and customers, managing support requests and maintaining strong relationships. • Led customer onboarding processes independently, including setup, configuration, training, and ongoing support to ensure product adoption. • Created internal knowledge base articles, onboarding materials, and technical guides to improve team efficiency and standardize customer support processes. • Developed CRM dashboards to track customer engagement and monitor product usage. • Collaborated with Product and Sales teams to represent customer feedback and contribute to product improvements.

• Configured and customized Salesforce fields and objects to align with business requirements and enhance system functionality. • Ensured high data quality by maintaining clean data records and implementing best practices for data hygiene. • Designed, updated, and optimized process automation using Salesforce Flows. • Identified and resolved duplicate records, ensuring better data integrity and more reliable reporting.

• Completed a 9-month Salesforce Consultant training program (1,224 hours) at DCI Digital Career Institute. • Salesforce Fundamentals: Gained knowledge of the Salesforce ecosystem and CRM platform basics. • Configuration & Data Security: Trained in user setup, UI customization, secure access management, and company licensing. • Object Manager & Lightning App Builder: Built apps, designed page layouts, managed object relationships, and configured workflows. • Sales & Marketing Applications: Mastered lead and opportunity management, campaign strategies, forecasting, quotes, and AI-powered CRM tools. • Service & Support Applications: Developed expertise in case management, Web-to-Case, Service Console, and Email-to-Case workflows. • Productivity & Collaboration: Explored AppExchange, Slack integration, Chatter, and activity management. • Data & Analytics Management: Created and optimized reports and dashboards, managed data with loaders, and ensured data quality. • Workflow & Process Automation: Automated business processes using Workflow Rules, Process Builder, and Flow Builder. • Salesforce Administrator CRT101 Preparation: Engaged in practical exercises and coaching for Salesforce Administrator certification. • Project Management for Consultants: Studied project planning, resource allocation, risk management, and business consulting strategies. • Additional Skills: Developed professional communication in German (B1.1 level), soft skills, and participated in mentoring sessions.

Main tasks: Account Closures Extraordinary Terminations US Taxes Inheritance Death Cases Securities Transfer Cash Operations related issues

Contact customers via phone and or email to define their needs. Provide customer support and advice. Managed database of clients and potential leads in a customer relationship manager (CRM) program. Challenge on daily basis with a team target to reach. Keeping track of sales KPIs Participating in the PR campaign for the launch of box31.fr Participating in both launches of Box31.fr and Outfittery.fr

• Managed daily bar operations, including inventory control, and supplier relationships, ensuring smooth and efficient service during peak summer seasons. • Supervised and trained a team of bartenders and servers, fostering excellent customer service and teamwork in a high-pressure, fast-paced environment. • Monitored stock levels, placed orders with local suppliers, and managed budgets to minimize waste and control costs. • Organized and executed special events, including themed nights and concerts, driving increased foot traffic and revenue.