Campbell Thurgood

– RPO service for companies requiring short-mid term assistance – sourcing, qualifying, and end-to end management of recruitment process – Creation and implementation of recruitment systems from scratch

Competitive Player and event organizer on the PvE competitive scene of the game called Space Marine 2. -Organised online events for 30+ participants -Broadcasted events -Established several speedrunning World Records

Hired to make the company scale in collaboration with key hiring managers and C-level team. Below a non-exhaustive overview. Talent Acquisition: – Define roadmap in collaboration with CEO – Responsibility for the overall Talent Acquisition system: handling it's legacy, actively improving it and challenging it – Establish scorecards related to each role and recruitment process, with iteration on both – Act as hiring manager's dedicated point of contact for any recruitment related question and accompany them in recruitment decisions – Negotiate with and chose any external partners within recruitment – Lead process from A to Z: job brief, hunting, 1st stages, coordination, offer stage and pre-onboarding – Manage one Senior TAM and accompany her within her recruitment activities, as well as helping her progress on recruitment or non-recruitment related topics Results: – Doubled company size from 35 to 70+ within 6 months – Reduced cost per hire to less than 7% of average salary – Reduced time to hire process to a month (working on bringing it down to 3 weeks) HR: – HR follow-up on trial periods, boardings, etc – Dedicated HR contact point for individual contributors within the company – Dedicated HR support for managers – Establishment and research work on various HR topics (perf and salary reviews, salary grids, etc) – Management of an external Office Manager Results: – Still ongoing, waiting to see how changes impact the company mid- and long-term Act as an overall business partner with HR and TA in mind in relation to general business stakes

Responsible for Swiss IT Recruiting & Business Development in the IT Consulting and SaaS industry. The focus is on Software Engineering and Architecture: (Fullstack-Backend-Frontend Engineers / Java-Python-PHP-Web Developers-JavaScript-CMS-Mobile) (Solution architects-ICT Solution Architect-Enterprise Architects) Our seven distinct brands deliver the very best Microsoft, Salesforce, AWS, ERP, ServiceNow, Java, NetSuite and Data Science professionals to vendor channel partners, SMEs and enterprises across the globe. With 20 offices across Europe, the US and Asia Pacific, our 1500+ specialist consultants offer customers staffing solutions within the fastest-growing technology ecosystems.

Temporary position at the ADAC, German breakdown service provider, with German customers. Similar to Opteven with less responsibilities but fully in German Key Tasks: – Call handling on large volume of inbound requests – File handling and service organisation (Hotels, Hire Cars, Breakdown service) – Ensuring personal KPIs are met (calls taken, call duration, service level, etc)

Position of Recruitment Consultant within Parallel Consulting, a recruitment agency specialised on EMEA Markets. Key Tasks: – Fully German speaking recruitment and work environment – Sourcing: Cold calling and direct approach (LinkedIn, Xing) of candidates within following fields: IT-Security and Information Security in Germany – Interviewing of candidates for roles at existing clients and prospective clients – Briefing and closing of candidates on client roles

Moved to the UK after being offered a position within Hanson Regan, an SAP/ Tech focused recruitment Agency. Key Tasks: – Outbound approach to develop new client accounts in France and Germany – Cold calling, cold emailing – Negotiation and contract signing – Sourcing of candidates: direct approach (hunting on Xing, LinkedIn, CRM and job boards) – Interviewing candidates for various open roles within clients and prospective clients – Closing candidates on roles and coaching them for client meetings – Building network in France and Germany

Moved to a Seasonal Team Lead position during Summer 2019 season Key Tasks: – Supervision of 8 seasonal team members – Coaching and upskilling of team – Reporting KPIs and results to management – Ensuring service level is met during peak hours

Moved to the position of expert within the UK department, in a team of 6 Key Tasks: – Handling of live operationnal complaints – Liaising with Customer Care department in the UK to achieve resolution – Supporting management on high-profile cases and complaints – Coaching of newly arrived members on the call center – Repatriation organisation – Management-level decision making in absence of management

Worked within the UK department for Opteven, a leader in insurance and car assistance provider. Key tasks: – Customer call handling – Assistance planning and organisation (Hotels, breakdown service, hire car..) – Administration of operationnal files – Handling high-volumes of incoming requests