Carine Tientcheu

IT are at the heart of business success. Constantly changing, they relate to networks, studies, development or computer security. Within teams producing our management of information systems, Our role is to ensure coordination and communication between business and IT. This is to be the entry point to make the service and restore in case of incidents. As such, the main tasks are to:   - Develop action plans to resolve incidents; - Create the monitoring indicators and ensure communication among users; - Check the consistency of all the planned changes at the moment; - Compile statistics related to the number and nature of incidents. - Support Technology and Operations (T&O) Incident Management and reporting to ensure proper and timely communications and escalations for high priority incidents across the organization. - Identify and liaise with appropriate personnel to obtain ongoing incident impact and status update for communications. - Validate Incident Priority, impact and engaging the appropriate support teams for investigation/diagnosis/resolution of the incident. - Execute on defined and standard processes, to communicate (and escalate where required) new, updated and resolved incidents. - Execute supporting tasks to ensure data is archived for metrics purposes - Analysis and reporting of incident trend data to identify and eliminate root causes - Managing root cause analysis between technical teams. - Contributing to the update schedule changes and interventions in support of the Change Manager production - Facilitating and coordinating technical meetings etc ...

Acces data Mobile Grand public et Entreprise Projet : Administration applicative de 3 plateformes : Grand Public , Entreprise et Facturation Missions : Administration Administration applicative - Traitements des demandes (extractions de logs , etc ...) - Mise à jour du réferentiel d’exploitation (fiches d’exploitation , consignes,etc ..) - Participation à l’optimisation des méthodes utilisées - Participation aux réunions de fonctionnement - Réalisation d’opérations programmées en vue de l’amelioration des architectures en place - Astreintes et Opérations en HNO etc ...

- Installation, administration des outils de supervision TIVOLI/NAGIOS - Maintenance et support aux utilisateurs - Gestion, traitement et suivi des incidents utilisateurs et de production - Création et mise en place des surveillances - Gestion des incidents via l’outil USPSD / OASIS etc ...