Carlos ISLAS PEREZ

ICT strategy adviser. Business & Data Architecture, IT Roadmap Definition • Business Enterprise Architect, responsible for defining and designing the operational model (CORE Model) for data exchanges between the various stakeholders in energy market management (Atrias 2024–2025). • Responsible to define and design Target Architecture, based on Business Capability Map (L0 – L3), Data & Integration Architecture, ITSM systems in Belgium Energy Market (Atrias 2024 - 2025). • Responsible to define Data Architectures to support Data analytics and Enterprise Data Science using AI and GenAI tools(2022 – 2025). • Responsible to design Target Architecture for Reversibility plan as part of Exit Strategy in compliance of DORA (2024). • Responsible to define and design Business Capability Map (L0 – L3), Business and Data Products lifecycle management in Energy Market (Atrias ELIA TB – 2023). • Business Enterprise Architect responsible for operationalizing the CORE model of application mapping and AXA GO/CIO architecture /urbanisation rules (2021 - 2022) • Responsible to Align IT execution with business Strategy, based on Group Architecture Principles AXA GO/CIO (2021 - 2022). • Responsible to design target architecture blueprint for Insurance CLAIMS Product lifecycle management in BeNe région NEEM CARDIF BNP (2021). • Responsible to define and design Business Capability Map (L0 – L3), Business and Data Products (ETB) • Responsible to define architecture blueprint and roadmap based on business strategy, needs and impacts (functional, technical, and financial). • Responsible to define and setup an ARB (Architecture Review Board) and its governance to guarantee Business and IT alignment for new applications, products and services based on corporate architecture standards • Responsible to define global architecture principles, high level design architecture patterns and API Design Patterns and Principles. Extensive usage of Archimate as EA corporate tool. • Responsible to guarantee IT Application Portfolio Management for ERP, CRM, Digital Workplace and Digital Platforms (Move to CLOUD – Azure/AWS).

o Responsible to define architecture blueprint and roadmap based on business strategy, needs and impacts (functional, technical and financial). o Responsible to define and setup an ARB (Architecture Review Board) and its governance to guarantee Business and IT alignment for new products and services based on Corporate architecture standards. o Responsible to define global architecture principles, high Level design architecture patterns and API Design Patterns and Principles. o Responsible to design Application landscape to integrate new insurance business (health) based on Corporate architecture standards. o Local representative member into corporate AXA architecture group for ING-AXA partnership. o Responsible and coordinator for architecture and DevOps teams in Poland, France and Morocco.

• B/OSS Solution and Business Enterprise architect with extensive expertise in client needs analysis with a consultative approach in Business Processes, ICT Transition and ICT Services Transformation management in complex organizations. • Solution architect for Convergent services for a Digital Ecosystem (CSP-OTT) for Benelux operators multiple player. • Architecting solutions for standard exchanges (API Management & Open Digital APIs) with Partners and Providers of OTT Products and Services inside of a Digital Ecosystem Framework inside of Digital Transformation department.

• Program Director responsible for whole Program Lifecycle from Architecture design, drive organizational change and implementing the solutions required for Enterprise Digital Transformation towards Customer Centric strategies. • Business Process Adoption/Reengineering as part of ICT Business Transformation and Change Management. • Provided subject matter expertise in Customer Care & Engagement Applications (Salesforce, MS Dynamics, SAP, ServiceNow,…), e-Business & e-Commerce for Communication Services Providers & Content Services Providers. • Manage outsource subcontracts with Integrator (Devoteam) et hosting Data center (EBRC) at Luxembourg and Belgium to exploit ITSM solution (ServiceNow) on behalf of major European companies

Leading Digital Business Transformation and Complex Change Management programs in the IT & Telecommunications, Energy and Utilities, Health industry sectors for transforming global operation systems profitably and productive. ICT Senior Program Delivery Director applied to whole development life-cycle (SDLC & Agile & DevOps methodologies) for B/OSS Converged Multimedia Services and Digital Ecosystems (API Mgt, Open API, B2B and B2B2X) for Digital Services Providers (Triple/Quad/Multiple Players)

- Principal Consultant in IT Business Transformation and Change Management programs - IT Senior Program Delivery Director of whole B/OSS service delivery life-cycle of Value Added Services Applications & Network systems for Multiple Services Providers (Triple/Quadruple players) and MVNx. - Principal Solution architect for B/OSS Applications: Billing, On-Line Charging Systems(OCS/SCP); and CRM Applications for Full Services Providers (Triple/Quad Players), MVNx and Content Service Providers, Fulfilment and Service Assurance (Order Management, Provisioning and Activation, Network inventory, Performance Management – KPIs, Trouble Ticket and Fault Management). - Intensive practical application of B/OSS Frameworx (TMF), PMI (PMBoK), ITIL and LEAN Six Sigma methodologies applied to whole development life-cycle (SDLC & Agile) and Integration of IT & Network systems.

• IT Service Delivery Director & Principal Consultant • Programme Management “best practices” of whole development life-cycle and Integration of IT systems • Managing multicultural and global distributed teams. • Enterprise Solution Information Architect ((Functional and Technical) - ToIP • Intensive practical application of PMI, eSCM, PMMM, CMMI, COBIT and ITIL methodologies

• Service Delivery Director managing divers sourcing models (On Site; On Shore, Near shore, Off-Shore) • Programme Management “best practices” of whole development life-cycle and Integration of IT systems • Have managed major program budgets > 5 M€. Growing OM above 10% YoY. • Managing multicultural and global distributed teams (> 120 people). • Enterprise Solution Information Architect ((Functional and Technical) • Intensive practical application of PMI, PRINCE2, PMMM, CMMI, COBIT and ITIL methodologies

Executed Professional Services management functions. Responsible for the development, organization and control of project materials, schedules and budget for complex, highly visible projects (Wireles, Cable and ISP services providers) Provided subject matter expertise in business and technical areas such as BSS/OSS architecture (MVNO, Convergent Charging), Internet Multimedia Technologies Applications (VoIP, IPTV, VoD) and Services for Triple/Quad Services Providers & Content Services Providers. Good Knowledge for leading BSS/OSS software vendors and business process frameworks. International consulting position for Continuous Education in Information Systems for: Mobile Telecommunication Networks; Billing & Customer Care for Mobile Telecommunication Networks to Technical and Management Heads of European and Latin America Telecom carriers

Lead major Programme/Projects to develop group synergy. Responsible for the development, organization and control of project materials, schedules and budget for multiple to large-scale to the most complex, highly visible projects (Orange France). Provided subject matter expertise in technical areas such as: Services Oriented Architecture for the telecommunications industry; information systems and technology infrastructure design, administration, security, maintenance and support. Mentor of project managers, influencing and driving project management ”best practices”. Chair of various technical project and steering committees. Ensure the adherence to Quality assurance standards and perform Quality assurance audits (ISO 9001 version 2000). Support of business capture, human resource management functions including hiring, training, supervising, performance and compensation evaluation, and assisting in the development of knowledge transfer program.