Caroline Caltagirone
Lead User Researcher
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Lead User Researcher with extensive expertise in digital transformation and user-centered methodologies. Conducted over 250 user interviews and managed 20 research projects across digital products and services. Combines academic rigor from Harvard research experience with practical applications to deliver actionable insights that bridge user needs with business objectives.
Work experience
Trainer
Pollen
Jun 2023 - Present
3 years 5 months
Paris, France
- Frame an efficient User Research plan - Run unbiased and effective user interviews - Set efficient User Research deliverables
Mentor
Noé
Feb 2023 - Present
3 years 9 months
Paris, France
Trained over 200 Product Managers annually in effective User Research methodologies: - Frame an efficient User Research plan - Run unbiased and effective user interviews - Set efficient User Research deliverables
Lead User Researcher
Malt
Mar 2022 - Present
4 years 8 months
Paris, France
Académie Haigo
Sep 2017 - Mar 2022
4 years 7 months
Lead User Researcher and Mentor
Jan 2021 - Mar 2022
1 year 3 months
Lead User Researcher and Program Manager
Sep 2017 - Mar 2022
4 years 7 months
Paris, France
Lead UX Researcher - Structuring UX Research and making the practice grow in the company - Research planning - Research conduction (interviews, in situ observation, survey, concept test, card sorting, moderated usability testing, analytics, AB testing) - Analysis and activation - Training and teaching 20 research projects managed (digital products, physical products, services and experiences) More than 250 user interviews and tests conducted Teaching Lead User Researcher and Mentor @Academie de la Recherche Utilisateur In charge of Académie Design Thinking (HEC, Ecole 42, Strate Ecole de Design) for 2 years (2017, 2018) Taught UX Research to more than 250 students (HEC, HEC MBA, Ecole 42, Strate, CRI) and clients
Research Project Manager
Harvard University
Oct 2015 - Oct 2017
2 years 1 month
Cambridge, MA, USA
- Academic research plan preparation - Research conduction (semi-structured interview, in situ observation, survey, AB testing) - Results analysis Conducted research on the 'Digital Revolution' and the 'sharing economy', studied how 'digitization' is revolutionizing business models and analyzing various companies' reactions toward this phenomenon. - Studied the digitization of the taxi industry and published an Harvard Business School note. - Conducted interviews with CEOs and top managers, and analyzed confidential documents to write and publish Harvard Business School Cases on famous disruptive startups (unicorns). Working with Prof. Karim Lakhani (Harvard). Conducted research on reputation building process in online platforms. As a research project manager, designing an e-reputation aggregator app, or "digital passport", to test reputation transferability among platforms. Working with Prof. Marios Kokkodis (Boston College) and Prof. Arun Sundararajan (NYU). Conducted research on 'Open Innovation' and particularly the way companies innovate with users in a user-centred design approach. Working in collaboration with the Harvard Crowd Innovation Lab/NASA Tournament Lab.
Project Manager - Digital strategy
Groupe SEB
Jun 2014 - Jul 2015
1 year 2 months
Lyon, France
Analysis of new consumption trends in the digital era. Evaluation of the impacts of digital on traditional retailers. Study of the concept of omnichannel retailing. Proposition of commercial innovations taking into account the new trends of consumption and the concept of omnichannel retailing (Design Thinking methodology). Management of digital projects to implement these commercial innovations.
Financial Auditor
French Mission of Observation to OAS (Organization of American States)
Jun 2013 - Aug 2013
3 months
Washington, DC, USA
In charge of doing a financial audit of OAS. Organized events with the Mission's strategic partners. Took part in the management of a diplomatic crisis.
Education
Harvard Business School
Auditor
2015 - 2016
1 year 1 month
ENS Paris-Saclay
Master’s Degree
2012 - 2016
4 years 1 month
École Polytechnique
Master’s Degree
2014 - 2015
1 year 1 month
Université Paris-Sorbonne
Bachelor’s Degree
2012 - 2014
2 years 1 month