Cassia DE OLIVEIRA

In the Cybersecurity division, project involved launching an RFI/RFP to find a new full-cloud solution among several vendors to better manage the growing number of DDoS attacks and web applications using modern technologies such as non-volumetric attacks and large-scale volumetric attacks. The objective was also to standardize DDoS protection, WAP technology, and its management across all AXA entities. Preparation and synchronisation with DC's as well Change management team to discuss/fill chronograms and schedule timeslots of changes. Previously acting as Service Delivery Manager (SDM), I have been designated as the point of contact responsible for managing and coordinating all change-related activities associated with the Internet Shield scope. In this role, I am in charge of overseeing all change subjects, including risk and impact assessments, change planning, coordination with involved teams, and participation in Change Advisory Boards (CABs) to present and support change approvals.

Ensure the proper functioning of client infrastructures, which includes managing requests and incidents opened by multiple clients, by tracking tickets with engineers. International and English-speaking environment (teams based in France, India, Poland, and the Czech Republic). Portefeuille clients : • BPCE • BP2I • SANOFI • RENAULT • SAFRAN

Management of ToIP incidents for the customer Allianz, European leader in insurance. In contact with vendors and technical teams in India and Germany to treat incidents, to escalate problems and new requests. Assigning tickets to the appropriate teams to solve network and ToIP problems. Audit tickets to investigate treatment failures that impact the process agreed among the teams. Incident and requests reporting to track status.

Dedicated support to the network operations at British Telecom to Société Générale. • Remote Operations to users and Traders from Société Générale; • Studies, configurations and preparations of Roll-out to deploy into the equipments involved (L2 and L3 Cisco (2900, 3750, 6500, 7600), ACE Load Balancing; • Changes of configurations in production and homologation environment; • Contacting operators to perform tests and changes needed.

Acting as a point of contact of all technical teams in France and Belgium (security/network/architect) in order to organize and update each phase of the network fails, before and after the migrations/technical operations. • Creating incidents and managing them with the properly teams and updating phases of each one that has been identified by the tests team; • Understand each technical problem with the teams involved(security/network/architect/PMs); • Organizing confcalls with technical teams and PMs (located in France and Belgium); • Reporting to the managers, informing status and SLA of each incident and where they are blocked.

Support level 2 and 3 for network operations (L2 and L3 Cisco and HP equipment) at AXA-Tech customer, which is a fully-owned AXA Group in France. Working in LAN/WAN team, providing local and remote support for network migration from OBS operator to COLT, studies and preparation of procedures to the migrations regarding to all AXA's sites in France and others countries in Europe; Installation and configuration of Cisco routers and switches(7600, 2900,3900) and HP (A5120, A5500) as well as troubleshooting; Configuration of APs(AIR- CAP1602I) on NCS and validation tests; Analysis and opening firewall rules(Checkpoint) with the security team.

Managing projects, getting all the informations needed to execute them. Aligning all the stages with the customers, configuring and installing the contracted solution. Installation and configuration of Fortinet solutions after getting the necessary information with the customer technical team.

SOC at Petrobras. Treating security alarms through Smart View Monitor (Check Point) tools, ASA, IDS and IPS (Network Node Manager); monitoring all the security equipments through Spectrum, responding to the security incidents (Security Operation Center) by opened tickets or phone.

Working at Oi(operator), treating Backbone circuits envolving Cisco, Alcatel, Datacom and Juniper equipments; - Tickets treatment, analyzing fails and interacting to the others teams(Fiber, SDH) in order to solve the problems.

Troubleshooting connectivity problems on Cisco infrastructure at Light in Rio de Janeiro, configuring and installing equipment according to the demands of the manager; tracking links and cabling analysis.

Support to customers troubleshooting links responsible to establish their connection to the Sabre system; Monitoring circuits; Tickets opening through Clarify system; Remote tests in DPN and Passaportes equipaments(Nortel), routers (Cisco) running Frame Relay and ATM; Contact with local operators and field engineering for tests at EUA and India.

Support by telephone and through internal service request tool to the customers; troubleshooting and treating tickets opened by them, solving problems and performing tests on their applications; accessing their servers remotely and treating some connectivity problems they were facing. Tests with the service providers, configuring and replacing routers/switchs in case of fails, .

Configuring and installing the voice gateway Ebrax at the customer ambience; studying existing and future topology, getting network information with the customer technical team.

Identifying problems remotely and testing connectivity problems; doing escalation to the field engineers in order to act locally.