Cécile Marzin

– Individual or group sessions – Wellness at office (norming and during the lunch) – https://www.respiredetente.com/

– Business Architect and processes – Capabilities, Data, Applications, Processes, and Tree – Business Analyst – Warehouse management system implementation – Process Management and functional specifications – Reporting analysis and test (power BI) – Acceptance specifications design and validation – Post deployment Assistance

Creos: Business process Management (01/2022-02/2023) – Business Process Manager – Business Analysis – Analysis of projects – guiding business owners.

– Business Process Management and analysis – Business analysis – Scope definition – Functional requirements – Legal requirements (compliance) – Handling the secretariat for governance meetings and ensuring proper follow-up on decisions. – Analysis and process – Supporting the evolution of the internal “Quapital IT" methodology. – Onboarding, coaching, and providing expert advice to Project – Project Coordinator – Project monitoring and reporting – Planification and milestones – Stakeholders' coordination – Creation and administrative setup of new projects in the management tools. – Alert and risk management – Monitoring project (respect schedule and IT development) – Analysis and consolidation of portfolio data to provide reporting to management. – Maintaining and developing PMO templates, communication supports, and documentation. – Ensuring that all deliverables and audit trails required by the governance framework are correctly applied. – Analysis and consolidation of portfolio data to provide reporting to management.

BIL: Senior consultant – Workflow between Front office and Middle Office – Statistics to identify the Processes weakness (mailing and scanning)

Trasys : Senior consultant (04/17 to 07/17) – GDPR commercial offer. – Study of data collection and storage tools for the GDPR – GDPR and Security

– Analysis – User guide – BPMN Process

– Security and testing procedures. – Procedure mapping

– Tracking and reporting of thirty-three projects – Maintaining and developing PMO templates, communication supports, and documentation. – Preparing materials and collecting proposals for various governance committees – Creation and administrative setup of new projects in the management tools. – Call for tender about Workflow and case management – Luxtrust participation setting up. – Ensuring that all deliverables and audit trails required by the governance framework are correctly applied.

BGL BNP PARIBAS: Business Analyst Projects: Case Management (workflow); Paperless (digitalization and workflow) – Business requirement documents – User Acceptance test and testing – Change (E-learning tools Training and development) – Reporting creation – Front and back-office Training.

– Database analysis – Database creation

Crédit Agricole Leasing and Factoring: Functional Project manager - Coordinator (11/10 to 06/12) To answer IGL's (CA's General Inspection) recommendation: IAM Reporting – Definition, identification and access management by user or users' groups (Workflow) – Documentation authorizations writing and maintenance. – New business profiles creation (Individual rights implementation) – Folders and access rights streamlining (with Active Directory software)

Two people for EDM; one for Process; one for Organization; one for accounting. I was "Correspondant Information et Liberté." – Team Management (5 employees) – Project management – Reporting, tracking, and alerting – Analysis of projects (needs, business value) and guiding business owners through the submission process. – Verification and validation of project compliance before submission to the Management. – Deliverables Validation – IAM Workshop – Back-office closing organization. – Accounting activities and EDM logistic platform transfer organization – Insurance products publication on the internet – Ensuring that all deliverables and audit trails required by the governance framework are correctly applied. – Onboarding, coaching, and providing expert advice to Project Managers on tools and procedures. – Maintaining and developing PMO templates, communication supports, and documentation.

– Processes mapping review and rationalization – Controls implementation and risk indicators integration – Processes, procedures, and operating mode validation – Mega Modelling – Customer operations processes and procedures by telephone to production – Client operations by phone operating mode initiated. – "Support department" Processes and procedures (Risk, Management, Compliance, Operating control)

For Real estate credit evolution – Road Map and impact Assessment – Project management – Gathering and expression needs – Test cases design and testing.

For Service Quality improvement – Project Steering Committee – Project teams' coordination – Collection and expression of needs: workflow and EDM – Unique Workstation Business case – Processes and flows mapping (Stock option sales) – Call for tenders, ROI, external providers choice – Test cases design and testing, monitoring. – Suppliers' relationship – Planning, tracking, and reporting. – Change management (learning and support) – EDM Initialization – Fax server and interactive voice server Implementation – Cheque-letter Outsourcing – Processes mapping – Workflow for stock Exchange orders (lot1) – Maintaining and developing PMO templates, communication supports, and documentation. – Analysis of projects (needs, business value) and guiding business owners through the submission process. – Verification and validation of project compliance before submission to the Management. – Creation and administrative setup of new projects in the management tools.

Software development outsourcing feasibility study – Scope definition (phases, actors, and their roles) – Planning definition (resources, budget), Milestones – Creation and administrative setup of new projects in the management tools. – Preparing materials and collecting proposals for various governance committees. – Establishment and management of project methodology incorporating structures and standards, processes, documentation, and reporting. – ROI (Return on Investments) – Processes Study and flows mapping. – Deliverables standardization with CISI method (French, English) – KPI definition (keys performance indicators based on Cobit4) for outsourcing governance. – Participation in SLA draft (actors and responsibilities definition) – Outsourcing unit Creation in India

Desktop publishing, workflow and regulatory – Interview and Meeting with compliance, legal, communication and IT team. – Expression of needs and detailed functional specifications – Setting up writing and alerts – Functional and technical testing with test director – Desktop publishing set up and alerts. – Functional and technical test using test director software. – Change management (training and support) – Difference between old and new repository – All letter for insured person and beneficiaries – Warnings and follow up implemented.

CCF: GROUPE HSBC -- April 2001 - February 2004 – Sector: Retail Banking – Functional: Products and customers repositories management; Customer relationship Management – Mission: Repositories setting up / Worms bank's data transfer / Share accounts with Natixis / Testing team management / Steering for the testing / Compliance (CNIL and AML)

– Sector: Service – Functional: website setting up – Mission: Comparative study of several scalable software/websites referencing

– Sector: Industry – Functional: Document management and customers monitoring with intranet site – Mission: Writing deliverables in English and coaching developer

– Sector: Tour operator – Functional: Customer identification and development of customers loyalty on the web – Mission: Project management / writing deliverables / coaching developer

– Sector: Editor accounting software and payroll service – Functional: accounting public and payroll service – Mission: Project management / Writing deliverables / coaching /Business Objects activities development

– Sector: Industry – Functional: Accounting and management control – Mission: Management control Creation and implementation

– Sector: Editor accounting software – Functional: private accounting – Mission: Coaching / Writing training tools / management staff Scheduling