Cécilia Lejeune
Expert in Change management & CSR Strategy
Salary / Daily rate
Rennes, France
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
I am the partner of your successful transformation programs. You're driving change in your company. You have a vision, an ambition, but resistance to change, internal inertia, and a lack of concrete resources are holding you back. You need support to transform your ideas into real, lasting action. See my Malt profile for complete portfolio and testimonials.
Work experience
Change management & CSR strategy consultant
Cécilia Lejeune
Sep 2021 - Present
5 years 2 months
Bordeaux, France
I help ambitious companies in their internal transformations. My unique expertise: - Pragmatic CSR strategy, to set a lasting and desirable direction - Organizational transformation, to understand the humans behind the company - Design thinking & responsible innovation, for concrete and visible results I work with: - Major groups (L'Oréal, Axa, Rakuten) - Ambitious entrepreneurs - Impactful project leaders My additional commitments: - CSR Mentor for Livementor - Volunteer CSR Consultant for We Act 4 Earth - CSR Trainer in partnership with L’Oasis Coworking and France Travail - Facilitator of the Climate Fresk and the Digital Collage What sets me apart: A tailor-made approach that combines pragmatism and ambition. I'm here to show you that another path is possible, and to travel it with you.
Design Strategist - Customer Experience
AXA Partners
Sep 2020 - Jan 2021
5 months
69340 Francheville, France
The Customer Experience Department oversees and coordinates CX actions for 6 business lines and 40+ different geographies. The goal of this team is to continuously improve the customer experience by delivering concrete solutions to identified customer pain points. - Evangelization of professional design thinking and human-centered methods - Realization of a study for the Customer Experience Department to overcome its communication and governance issues with 40+ local teams in various geographies - Contribution to the digital transformation of the CX Department by auditing their current state and proposing an action plan to guide the transition
Rakuten Institute of Technology
Apr 2014 - Sep 2020
6 years 6 months
Paris Area, France
Design Strategist
Sep 2018 - Sep 2020
2 years 1 month
Paris Area, France
As part of the Rakuten Institute of Technology, I was in charge of creating a new section that propose design thinking consulting services to Rakuten group businesses. My daily tasks includes : - helping businesses reconnect with their users - simplifying complex and systemic challenges into insights and opportunities - guiding teams towards the implementation of solutions - evangelising user-centred methods - facilitating workshops, design sprint - providing internal trainings to Rakuten employees Examples of challenges I have worked on: - Ease interactions between R&D and business teams in Rakuten France (resulted in improved internal collaboration and improved productivity) - Raise employee security awareness in Rakuten European companies (resulted in prioritisation of root causes for poor security awareness and building of a team spirit in a remote team) - Develop the use of 360° video for Rakuten global communication (resulted in a service creation and a reduced time-to-market)
HCI & Virtual Reality Research Engineer
Oct 2014 - Jan 2019
4 years 4 months
Paris Area, France
As expert in Virtual Reality, I progressively took the lead of this domain for the local branch of the Rakuten Institute of Technology, while continuing to do my research projects. - Definition of a vision, and a long-term roadmap for the domain - Experience taking innovative ideas to MVP in an Agile way - Development of external partnerships and visibility ( one-shot booths, student mentoring, school collaboration, talks at international conferences) - Design and development of an experimental VR shopping experience
HCI Research Engineer (Intern)
Apr 2014 - Sep 2014
6 months
Paris Area, France
- Development of a touch-free intuitive gesture interface to interact with large public displays for collaborative shopping applications (patented) - Development of an API using the Kinect for Windows and a management tool to calibrate the system, contributed to user's tests, and wrote an engineer thesis.
Education
B Corp
B Leader
2022 - 2022
1 month
Grade: Formée pour accompagner les entreprises dans la labellisation B Corp
Skills: Responsabilité sociétale des entreprises (RSE) · Conseil en développement durable
GOBELINS Paris
Master's degree, Digital Project Manager
2019 - 2019
1 year
- Define a communication and distribution strategy for an online product or service - Identify and advise the most appropriate technological solutions, design and uses, develop a know-how on tech watch - Supervise and lead the creative, production and management teams. Master the production methodologies - Contribute to the development of the economic and strategic activity of the company, be an entrepreneur - Communicate effectively with all partners and develop a mastery of negotiation, manage conflicts, drive change - Design and prototyping user-oriented sites and applications, innovative interactions (innovative HMIs, transmedia projects, connected objects)
Le Laptop
Certificate UX Design Sprint, Drafting and Design Technology/Technician, General
2017 - 2017
1 year
Grade: Certificate UX Design Sprint
Activities and societies: - UX Design and Design Thinking methods - Fundamentals of digital ergonomics - Sketch & Invision prototyping - Creativity and collaboration techniques - Measure of the user experience (quali / quanti) - Design Sprint
A design sprint is a five-phase framework that helps answer critical business questions through rapid prototyping and user testing. Sprints let your team reach clearly defined goals and deliverables and gain key learnings, quickly. The process helps spark innovation, encourage user-centered thinking, align your team under a shared vision, and get you to product launch faster. We learned by working on a real case with the client INRIA and their users to solve a critical issue.
Ingénieur IMAC
Engineer's degree, (Image Multimédia Audiovisuel et Communication)
2011 - 2014
4 years
3rd year specialization: 3D programming. - Computer Science course : object-oriented programming , image synthesis, computer vision, physical engine, GP/GPU programming. - Arts : 3D modeling, video editing, ergonomics and design. - Web & Android - Management, Communication and Agile Methods
Licenses & certifications
Certificat Numérique Responsable
Issued: May 2022
RSE selon la norme ISO 26000
Issued: Oct 2021
Future Thinking Specialization
Issued: Sep 2020
Project Management Professional (PMP)
Issued: Jul 2020
Model Thinking
Issued: Apr 2020
CSR Reporting & Strategy
Issued: Jan 2020
From Ideas to Action
Issued: Oct 2018
Insights for Innovation
Issued: Oct 2018
Foundations in Design Thinking
Issued: Oct 2018
Portfolio
