Cedric Akiumbeni

- Orchestrate source code/version control with disciplined development practices/reliable release cycles. - Implement scalable cloud infra-solutions while optimizing performance, resilience, and cost efficiency. - Engage IR teams to resolve enterprise-grade IT issues impacting distributed systems and applications. - Align CI/CD pipelines via IAM safeguards; Entra ID, RBAC/CAs for secure/compliant/reliable deployments. - Implement Site Reliability Engineering & identify Bottleneck/Service degradation/uphold SLA standards. - Administer Entra ID/PIM to enforce least‑privilege access & secure role assignments across hybrid Env.. - Implement CA & RBAC strategies, embedding Zero Trust governance into enterprise identity operations. - Access/Manage entitlements & audit sign‑in logs to identify anomalies/proactively mitigate security risks. - Automate provisioning/de‑provisioning workflows via PowerShell, secure efficient lifecycle management. - Mentor jrs/interns on triage/troubleshooting SOPs & IAM awareness, fostering automation-first culture. - Maintain Hybrid AD, integrating on‑prem ADDS with Entra ID for seamless ID syncs & secure federation. - Implement Advanced ID Gov Policies; Just‑In‑Time Access, Privileged ID Workflows and adaptive auth. - Lead audits/remediate dir objects/stale accounts for ISO/IEC 27001 compliance & ent Zero Trust posture.

- Provide support to customers via phone & email focusing on M365, Azure & Entra ID (Azure AD) services. - Assisted clients with IAM, including User Provisioning, Conditional Access, MFA, and role assignments. - Guide customers with Hybrid Cloud Setups, Integrating On‑Premises AD with Entra ID for Seamless Auth. - Support Email Migrations (Cutover/Hybrid/Staged/Tenant‑2‑Tenant) with secure trans MS Cloud Services. - Promote Copilot adoption, M365 workloads/Az Service interactions to increase engagement/productivity. - Analyze customer business needs/translate them to actionable cloud solutions aligned with best practices - Recommend appropriate Azure/M365 tools (Entra ID Gov, RBAC, Sec-Baselines) to achieve client SAT. - Document customer feedback for product teams to track/resolve Cloud ID & Hybrid Infra-concerns. - Maintain precise case KBA w internal tools, rigorously following SOPs and seamless escalation protocols. - Participate in monthly assessments to strengthen expertise in Az IAM, Hybrid Cloud & M365 ecosystems.

- Guide organizations vi the full deployment of DMARC, DKIM, SPF, BIMI, MTA‑STS, and TLS‑RPT protocols. - Diagnose/Resolve tech challenges during config & ongoing administration of email auth standards. - Handle client inquiries across multiple support channels including Gmail, Freshdesk tickets & Crisp chat. - Manage onboarding/configuration for 20+ customers, strengthening their overall email security posture. - Examine message headers & DMARC aggregate/forensic data to uncover delivery issues & policy gaps. - Generate/distribute scheduled sec-posture reports, highlighting trends, anomalies & actionable insights. - Partner with sales teams to coordinate smooth client engagements and establish clear project timelines. - Deliver hands‑on support to customers navigating PowerDMARC platform & optimal use of its features. - Host remote sessions to validate DNS records & confirm proper alignment of authentication mechanisms. - Review reports/dashboards to track domain spoofing attempts, unauthorized senders/compliance status. - Correlate header analysis with mail flow diagnostics to pinpoint misconfigurations or malicious activity. - Provide executive‑level summary of campaign performance/sec metrics to aid strategic decision‑making.

- Provide tech support through remote sessions, Webex/ MS Teams or Phones & tickets (Zendesk). - Provide support for MS 365 apps and enterprise services (e.g., Outlook, Teams & OneDrive). - Manage user accounts, access permissions & enterprise connections within 365 Admin Portal. - Troubleshoot MS 365 services & escalate complex issues to T2 or higher support as needed. - Managing MS Exchange Online global settings, including distribution lists & mail flow rules. - Ensure high level of cux success and moving customers from grace periods to perpetual usage. - Use monitoring tools to track net performance, identify bottlenecks & maintain security protocols. - Collaborate with dev teams to deploy apps in prod environments, ensuring continuity & security. - Configure & maintain wireless networks, troubleshoot connectivity issues with coverage & security. - Set up & manage virtual machines using VMware and Hyper-V, ensuring efficient resource allocation.

- Win Server & ADDS Ops i.e. Auth, Directory Mgt & Adding PCs to domains With Essential Sec-Baselines. - Gained exposure to Group Policy Objects (GPOs) for Sec-Baselines, Password Policies/Workstation configs. - Learned to structure and maintain Organizational Units (OUs) for scalable account/user administration. - Supported Role Based Access Controls (RBAC) Practices to Align Permissions with Organizational Roles. - Assisted and effectively educate staff with Office 365 Usability, Registrations, Subscriptions, and Licensing. - Grasp knowledge of forest/domain structures, DNS zones, and replication concepts by Network Lead. - Observed and assisted with daily backup routines and gained exposure to ADFS for secure single sign‑on. - Participated in monthly assessments to track my progress and reinforce learning in relation to curriculum. - Exposure to server migrations and processes for upgrading/transitioning services with minimal disruption.