Cédric Kalbfuss

I support organizations in designing and delivering transformation initiatives that reshape both their business models and operating models, aligning strategy, innovation, and execution. Forge’n Pulse offers a dual approach: 🛠️ Forge – I help define the transformation vision, redesign business and operating models, and structure strategic roadmaps that guide change with clarity and focus. 💓 Pulse – I lead the execution phase, managing programs, engaging stakeholders, and ensuring value delivery through agile, tech-enabled operations. With a background that blends business strategy and IT delivery, I bring a 360° view — connecting leadership intent with operational reality. My experience includes launching and scaling a digital service within a corporate group, giving me firsthand insight into what it takes to turn a concept into a scalable, value-driven solution. Core expertise: ✔ Business model innovation & operating model design ✔ Strategic framing & transformation planning ✔ Agile execution & program leadership ✔ Digital service creation & platform thinking ✔ Intrapreneurship & new business incubation ✔ Change enablement & stakeholder alignment At Forge’n Pulse, I help organizations move from structured intent to measurable impact — with clarity, speed, and lasting results.

𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗧𝗼𝗹𝗹𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝗺𝗮𝗿𝘁 𝗠𝗼𝗯𝗶𝗹𝗶𝘁𝘆 As Business Improvement Manager at Abertis Mobility Services – Emovis, I lead initiatives that enhance operational efficiency, customer satisfaction, and cybersecurity across tolling operations globally. My work focuses on aligning strategic goals with actionable plans, delivering measurable results for organizations in the mobility and transportation sectors. 🔑 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Customer Service Excellence: Spearheaded a comprehensive customer service improvement plan, securing the largest tolling customer service tender in the U.S. and significantly improving client satisfaction in the U.K. Cybersecurity Leadership: Deployed a cybersecurity improvement plan, reducing cyber risk exposure and lowering insurance costs. Market Impact: Contributed to business operation improvements in free-flow tolling, low-emission zones (ZFE), and enforcement systems. 🌍 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Digital Transformation: Driving digital improvements and deploying advanced technologies like Contact Center as a Service (CCaaS) solutions, including Genesys Cloud and AWS. Bid Support: Successfully supporting bids with operational and technical insights to secure competitive advantages. Strategic Focus Areas: Cybersecurity planning, customer operations enhancement, and innovative tolling solutions. 🚀 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫: I help organizations in the mobility and transportation sectors optimize their operating models, integrate cutting-edge digital solutions, and enhance customer experiences to meet evolving industry demands.

𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗚𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗠𝗼𝗯𝗶𝗹𝗶𝘁𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗮𝘀 𝗖𝗧𝗢 | 𝗘𝗴𝗶𝘀 𝗘𝗮𝘀𝘆𝘁𝗿𝗶𝗽 𝗙𝗿𝗮𝗻𝗰𝗲 As Chief Technology Officer (CTO) of Easytrip France, I led the development and operation of cutting-edge mobility services, including EV charging, tolling, and parking, to support the company’s launch, growth and market expansion. My leadership in technology strategy and execution enabled the successful launch of services and aligned IT capabilities with business objectives. 🔑 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Innovative Service Launches: Defined and implemented IT systems to support electric vehicle (EV) e-MSP interoperability, tolling systems (Liber-t, Via-t), and parking solutions, driving service scalability and customer satisfaction. Business Growth Impact: Expanded sales channels and partnerships, acquiring up to 20,000 new customers per month and contributing to sustainable growth. Operational Excellence: Aligned business processes with ISO 9001 and ISO 27001 certifications, managing credit risks and logistics effectively to enhance operational reliability. 🌍 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: IT Strategy and Execution: Delivered a comprehensive IT roadmap encompassing customer services, billing, Sage X3 integration, BI systems, and web and mobile applications. Project and Team Leadership: Built and led high-performing teams to execute a robust IT project portfolio, ensuring seamless integration of finance, operations, logistics, sales, customer service, and marketing functions. Vendor and Budget Management: Oversaw supplier relationships and managed IT investments to align with business goals while controlling costs. 🚀 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫: With a focus on enabling sustainable growth through technology, I specialize in transforming strategic goals into actionable IT solutions that drive innovation, improve customer experience, and position organizations for long-term success.

𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐈𝐓 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐆𝐫𝐨𝐰𝐭𝐡 𝐢𝐧 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 As IT Lead of Strategic Projects at Virgin Mobile (Altice SFR), I spearheaded complex IT initiatives that enabled business transformation, supported M&A activities, and enhanced competitive positioning. My work bridged technology and strategy, delivering measurable results that drove growth and operational efficiency. 🔑 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: - M&A Integration: Led information system changes during the Tele2 Mobile merger, ensuring seamless subscriber migration, system rationalization, and strategic alignment. This initiative was pivotal in achieving company profitability. - Business Model Transformation: Directed the Full MVNO project, defining IT scope, conducting impact studies, managing suppliers, and delivering solutions to enhance service control and competitiveness amidst market disruption by Free Mobile. - Digital Platform Deployment: Successfully managed the launch of a new digital platform for sales, customer service, and offer management, supporting company growth and market agility. 🌍 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: IT Project Management: Customer service (Digital, Churn, Upsell), Marketing (Offer Management), Sales, Digital Transformation, Finance, Fraud, Logistics, Telecom Offer Launch. Strategic Leadership: Delivered IT systems that supported transformational business strategies and growth initiatives. Cross-Functional Collaboration: Coordinated with diverse teams and stakeholders to align technology with organizational goals. 🚀 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫: I bring a strategic approach to IT project management, leveraging technology to support mergers, transform business models, and enhance digital operations. My focus is on delivering impactful solutions that drive competitive advantage and operational excellence.