Cedric Sevin

Revolut has been scaling rapidly. The challenge was handling millions of customer interactions globally, with a rising number of agents on informational requests and growing pressure to improve customer experience - Led global CX product operations for a fast-scaling digital bank serving 50M+ customers across 38 countries. - Owned the global support platform across in-app chat and self-service, improving service efficiency and customer experience. - Deployed an LLM-powered chatbot automating 75% of contacts, reducing cost of support by 50% and generating ~€30M annual savings. - Reduced customer resolution time by 80% and improved NPS by 15 points through workflow redesign, quality systems and KPI dashboards. - Led 7 product teams / 90+ FTEs and aligned Product, Engineering, Operations, Risk and Legal across UK, Europe, LATAM, US and APAC.

Car wash services in Spain are fragmented, lack subscription options and digitalization. We saw an opportunity to disrupt the industry by launching Spain’s first subscription-based car wash platform. - Founded and scaled Spain’s first subscription-based car wash platform, building a new market from scratch. - Grew the business to €1.5M ARR across 50 partner locations in Spain through strategic partnerships with fuel retailers and car wash operators. - Secured €600K in seed funding and optimized unit economics to support scalable growth. - Built and automated core operations, including onboarding, payments and analytics, improving reliability and reducing customer incidents by 10x. - Led a 15-person team across product, operations, business development and partner management.

Supported the VP of Sales for OTAs on commercial and strategic priorities across the OTA business. Developed a services strategy for travel partners, helping define how Sabre could increase value with OTA accounts. Delivered a pilot to commercialize data services to OTAs, exploring product and partner value propositions.

Amadeus aimed to expand in the corporate travel booking market and increase profitability in the Online Travel Agencies (OTA) segment. The challenge was to identify new revenue streams and scale existing offerings across multiple markets. Task: Develop a growth strategy for the corporate booking software and identify strategic opportunities to strengthen Amadeus’s position in the OTA segment. Action: 🚀 Corporate Booking Strategy: Built and implemented a differentiated growth strategy for the corporate booking software, enabling a 10x revenue increase by aligning product features with market needs. 💼 Strategic Expansion: Identified and assessed M&A targets to accelerate product expansion in APAC, enhancing global market penetration. 🌍 Product-Market Fit: Developed tailored go-to-market strategies by analyzing competitive dynamics and customer needs across multiple regions. 📊 Commercial Strategy (OTA): Defined and executed a commercial strategy for the OTA business, unlocking €20M in gross margin through targeted cross-selling and new client acquisition. 📌 Strategic Growth | Market Expansion | Product Strategy

Led 26 strategy & transformation projects across diverse industries (automotive, pharma, financial services, digital) in 10 countries (Europe and Middle East). Clients sought to accelerate growth, improve operational efficiency, or enter new markets. Task: Partnered with C-level executives to define and execute strategic initiatives, including market entry, M&A, operational efficiency, and digital transformation. Managed teams of up to 10 people across multiple countries. Action: 🚀 Growth Strategy – Defined a market entry strategy for the winter tyre segment in Russia, analyzing market trends and competitive positioning. 💼 M&A – Prepared the supply chain carve-out of a consumer health business to a major pharma company by designing a post-merger integration roadmap. 🌍 Digital Strategy – Developed a comprehensive digital transformation plan for a Tunisian bank, driving customer engagement and operational efficiency. 📊 Operational Excellence – Rolled out Lean Six Sigma initiatives across 50+ retail banks, improving efficiency and reducing costs. 🔎 Market Entry – Analyzed the market potential for car-sharing in Europe and built a strategic roadmap to capture market share by 2020. 📌 Strategic Transformation | Growth Strategy | Operational Excellence

Led 33 strategy & transformation projects across automotive, pharmaceuticals, financial services, aerospace, and FMCG in 12 countries (Europe, Middle-East, North Africa). Supported C-level executives in defining and executing growth, efficiency, and market expansion strategies. Task: Developed strategic solutions to drive business growth, improve operational efficiency, and enhance market positioning for global clients in highly competitive industries. Action: 🚀 Market Expansion: Defined a commercial strategy and new operating model for a global beverage company in the Baltics markets, aligning product distribution with market demand. 💼 M&A Strategy: Led the commercial due diligence for the acquisition of a perimeter protection manufacturer, assessing market potential and growth opportunities for a private equity fund 📊 Operational Efficiency : Developed an end-to-end supply chain strategy for a pharmaceutical company in the European market, improving compliance and distribution efficiency. 🌍 Diversification Strategy: Designed a capability-driven diversification strategy for an automotive distributor in Saudi Arabia, identifying new market segments and revenue streams. 🔎 Business Transformation: Defined a strategic vision and operating model to restore sustainable, profitable growth in the lingerie and hosiery sector. 📌 Strategy | Growth & Operational Excellence | Commercial Due Diligence