Cédric Tsiahina

Regulated casino management platform serving 320+ land-based casinos across Europe and Africa. Multi-platform environment: SYSTM, Galaxis, MBOX. • Owned full product roadmap covering AML monitoring, player onboarding, cashless gaming, reporting and audit modules with full GDPR compliance across 3 integrated platforms. • Conceived and shipped FloorMate 1.0: native Android app with Mobile API Gateway and push notification layer, giving floor managers real-time AML alert lifecycle management on the gaming floor and eliminating critical desktop dependency. • Delivered MBOX Widgetized Player Menu, enabling operators to configure player-facing UIs via admin tools and decoupling UI customisation from engineering release cycles entirely. • Validated API integrations (Postman, SoapUI), designed UX in Figma, and drove cross-functional alignment across business, compliance and engineering teams.

Digital self-care fleet management platform deployed across 20 countries in Europe, LATAM and Africa. • Drove significant growth in customer adoption across 20 markets by managing backlog, release quality and inter- squad dependencies throughout the full delivery cycle. • Reduced production risk through proactive release governance and dependency tracking, preventing incidents before they reached production. • Led country-specific regulatory adaptations, rebuilding document-check workflows in collaboration with legal, compliance and engineering to meet local market standards. • Introduced Hotjar and Piwik analytics from a near-zero baseline, establishing user behaviour data as the primary input for backlog prioritisation rather than stakeholder assumptions.

Full lifecycle redesign of a flagship digital leasing platform serving thousands of clients, rebuilt while maintaining full service continuity. • Led end-to-end platform redesign, creating new auto leasing modules and reducing time-to-market by 25% while keeping the existing platform fully operational throughout. • Implemented agile delivery governance for a distributed international team, improving release discipline and predictability across the organisation.

Cross-regional BI programme giving executive committees across LATAM and the US real-time visibility into insurance operations for the first time. • Built Power BI dashboards for LATAM insurance operations, cutting insight generation from 1 month to 2 hours and policy issuance from 12 days to 1 day, raising premium volume to 23M MXN. • Verified data integrity across data lakes and legacy AS400 systems, ensuring all dashboards reflected accurate, audit- ready operational data before presentation to executive committees. • Converted non-technical senior leadership into daily dashboard users through hands-on coaching, building sustained adoption without mandates.

Global Markets back-office: capital markets operations, trading and settlement at Tier-1 institutional scale. • Designed and led Yellow Belt Lean Six Sigma programme from scratch, positioning HSBC Mexico as global leader within 6 months with 600K+ MXN in documented operational savings. • Owned evolution of back-office and middleware applications with direct daily exposure to trading workflows, settlement processes and the financial instruments underpinning them. • Coordinated all changes with compliance teams to validate alignment with KYC, AML and MiFID II requirements before deployment.

– Founded and managed a multilingual consulting practice, providing training and advisory services for tourism and service industries. – Built B2B partnerships with associations and SMEs, growing a diverse client portfolio. – Strengthened entrepreneurial, intercultural, and leadership skills in a highly competitive environment.

– Supported optimization of treasury workflows, improving efficiency and compliance.

– Assisted in post-trade operations, gaining early exposure to capital markets and clearing processes.