Célia Alessandri

Partoo is a B2B saas Scale-up developing an all-in-one platform to help local businesses get closer to their clients. Partoo's offer is based on 3 value propositions for stores: get found, get chosen, get clients, and is designed for large companies, as well as smbs and resellers. To help businesses Get Found by clients and prospects, we developed 3 products: Presence: Synchronizing stores’ information on the main platforms (Google, Facebook, Waze, etc.), directories ang GPS. Store Locator: Helping customers find the right store for them with up to date local data and dedicated filters in the retailer’s website Social Networks: Management of posts on Facebook, Google, Instagram etc. To help companies Get Chosen among competitors, we propose: Review: Allowing our clients to centralize, reply and analyze customer reviews received on Google and Facebook. Booster: Getting additional positive reviews on Google through text messages and QR codes in-store Messages: Centralizing and enabling reply to all the chat messages received via Google Business Messages, Messenger and soon enough via Instagram, whatsapp etc. as well To help companies Get clients, we will soon be able to manage transactions and enable our customers to accept orders and payments. This is possible thanks to the acquisition of Pulp, a French start up which developed the order and payment technology. We manage 200,000 points of sale and work across industries with +500 chains (Carrefour, Generali, Toyota, Décathlon, Essilor, etc.) and +3 000 smbs in 150 countries.

- Diagnostic du système de connaissances interne - Benchmark de bases de connaissances - Déploiement de la base de connaissance interne (elium) - Création d'une communauté interne de sponsors knowledge (ou partage de connaissances) - Lancement de la newsletter interne (en coordination équipes transverses) - Vision et recrutement d'un pôle transverse autour de la capture, diffusion et assimilation des connaissances internes (Academy métiers)

Training - Redesigning & continuous improvement of Onboarding & Offboarding processes - Enablement (continuous/on-demand training): deployment of an LMS (360 Learning), skills management plan - Animation & internal communication: bring corporate values to life (e.g. Lunch & Learn ritual), support HR communications (e.g. remote work best practices). HR coordination - Employer branding: WTTJ content (videos and verbatim) - Performance tool deployment (elevo) and associated rituals (frames, OKRs campaigns) and managers support. - Administrative & legal support: participation in the CSE members election, vouchers solutions and health insurance for Spain, answers to general HR requests - Recruitment process help: drafting job offers, interviews, follow-up with managers Knowledge sharing - Creation and deployment of the customer help center: tutorials, articles, guides - Deployment and animation of the internal knowledge base (confluence): training, best practices workshops (repository, template) - Technology watch of tools

Strong collaboration with technical teams, all missions performed whether in English, Spanish & French. - Customer requests: incoming calls & emails (ticketing tool - zendesk) - Customer problem solving: bugs identification & correction - Customer training & advices: back office tool training & guidance