Chafiha BENYAHIA
Analyste de projets numériques | Gestion de projet
Salary / Daily rate
Paris, France
Freelance
Remote only
Skills
Languages
About me
Intro
Seasoned Business Analyst with 15+ years of experience in digital transformation and e-commerce. Currently driving D2C strategies at L'Oréal Paris, with proven expertise in Salesforce Commerce Cloud and strategic upskilling programs. Specialized in leading cross-functional teams, managing complex digital projects, and delivering high-impact solutions for global brands like Dolce & Gabbana and SNCF.
Work experience
L'OréalFreelance
Oct 2023 - Present
3 years 1 month
Remote, OR 97458, USA
Business Analyst L’Oreal Paris
Oct 2024 - Present
2 years 1 month
Remote, OR 97458, USA
Direct E-Commerce Upskilling & Services Manager
Oct 2023 - Oct 2024
1 year 1 month
Remote, OR 97458, USA
- Strategic Leadership: Initiated the first global Upskilling Program for D2C e-Merchandisers to support L’Oréal’s D2C strategy in collaboration with Global D2C and HR teams. - E-Learning and Certification: Developed an e-learning Trailmix on Salesforce's Trailhead platform, designing 2 kinds of certifications—Starter and Advanced—to standardize skills and assess proficiency. - Webinar Facilitation: Led webinars highlighting new features, enhancing stakeholder engagement and program visibility. - Team Coordination and Management: Directed cross-functional teams, managed development requests, and led technical meetings to align with strategic objectives.
Business Analyst L’Oreal Paris
L'OréalFreelance
Feb 2020 - Mar 2023
3 years 2 months
Remote, OR 97458, USA
- Collaborated with cross-functional teams to align the website with business goals and user expectations. - Led requirement analysis, crafted user stories and user guides, and managed product roadmaps. - Coordinated user acceptance testing and agile activities to ensure high-quality feature delivery.
Business Analyst
Publicis SapientFreelance
Mar 2019 - Jan 2020
11 months
Paris · On-site
- Oversaw digital project designs for clients such as EDF and Dolce & Gabbana, focusing on enhancing digital engagements and client satisfaction. - Managed functional team dynamics, transforming business requirements into actionable user stories. - Spearheaded the development of an energy efficiency website, optimizing project priorities and team workflows.
Project Manager
Rail EuropeFreelance
Aug 2018 - Mar 2019
8 months
Paris La Défense, Île-de-France, France · On-site
- Led a B2B convergence project, facilitating cross-functional workshops and managing client relationships. - Conducted high-level project meetings and maintained oversight of budgets, schedules, and change management processes.
Product Owner
Le Groupe La PosteFreelance
May 2018 - Aug 2018
4 months
Région de Paris, France · On-site
- Managed B2B and B2C online services, facilitating workshops and defining project specifications. - Supervised developments and prioritized project deliverables to enhance service offerings.
Software Project Manager
ELISFreelance
Aug 2014 - May 2018
3 years 10 months
Saint Cloud, ON P3E 4N1, Canada
- Directed various application projects across France and Europe, improving operational procedures and project outcomes. - Developed and implemented a mobile application manager, enhancing infrastructure capabilities and user engagement.
Test Leader
Disneyland ParisFreelance
Feb 2014 - May 2014
4 months
Val d'Europe
- Managed strategic testing for an international B2B website using Agile Scrum methods. - Defined testing strategies and supervised daily testing activities to ensure quality and performance standards.
Business Analyst
GEFCOFreelance
Jan 2012 - Jan 2014
2 years 1 month
Courbevoie · On-site
- Supported custom ERP enhancements, from requirement gathering to deployment, focusing on technical and functional efficiency.
Lead Test
Veolia - Activité Eau France
Oct 2011 - Jan 2012
4 months
Région de Paris, France
- Orchestrated testing campaigns for water treatment systems, enhancing software reliability and user experience.
Automation Test Analyst
BNP Paribas
Jun 2011 - Oct 2011
5 months
Région de Paris, France · On-site
- Developed automated testing procedures for B2B web applications, conducted workshops, and trained teams in testing methodologies.
Test Lead / Automation Analyst
OUI.sncf
May 2005 - May 2011
6 years 1 month
Région de Paris, France · On-site
- Established testing frameworks for SNCF Train Website, leading site testing across multiple platforms and training users in Best Practices.
Travel Agent
TUI France
Jun 2003 - Jan 2005
1 year 8 months
Région de Paris, France · On-site
Education
Global Knowledge
Professional Scrum Product Owner I (PSPO I) assessment
2018 - 2018
2 months
HP Mercury
Formation QC et QTP Advanced
2010 - 2010
2 months
Université Sorbonne Nouvelle
Licence
1999 - 2002
3 years 2 months