Chahrazed Zaoui
Senior Consultant – Customer Care & Sales Ops
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Bilingual sales operations & customer care expert with 10+ years supporting international SMEs and e-commerce companies. Expert in CRM/ERP systems, order management, and AI-driven workflow optimization across B2B/B2C channels. Delivering scalable remote solutions that streamline back-office operations and boost performance metrics for growing businesses.
Expérience de travail
Freelance – Customer Care & Sales Ops | Remote Support Services | CRM & Order Management
Self-employedFreelance
août 2025 - Présent
1 an 3 mois
Hybrid
Supporting international SMEs, e-commerce players & start-ups with high-impact, scalable solutions: • End-to-end order & invoicing management (SAP, CRM) • Multichannel B2B/B2C customer care (email, phone – EN/FR) • Optimization of ADV workflows & back-office performance • HR coordination: onboarding, admin compliance, policy creation • Strategic use of AI tools to streamline operations & enhance service quality Available for freelance missions — remote or hybrid.
Customer Care Manager
European Energy Exchange AG
juin 2024 - juil. 2025
1 an 2 mois
Paris, France
Skills: Customer Relations · Analytical Skills · Quality Management · Key Performance Indicators · Customer Service Operations
RFS - Radio Frequency Systems
mai 2013 - févr. 2024
10 ans 10 mois
Dubaï - Émirats arabes unis
Sales Support Manager EMEA/ HR Manager
mai 2017 - févr. 2024
6 ans 10 mois
Dubaï - Émirats arabes unis
Skills: Quality Auditing · Stock Management · Fully bilingual English · Problem Solving · Monitoring Performance · HR Management · Middle Office Operations · Invoicing · Sales Operations · Microsoft Office · Esprit · Resource Management · Office Automation · KYC Verification · Customer Follow-Up · Supply Chain Management · Customer Service Management · Reliability · Profitability Improvement · Bilingual Communications · Labor and Employment Law · Customer Relations · Forecasting · SAP · Customer Service Operations · Technical Support · Team Leadership · Corporate Partnerships · Freight Forwarding · Staff Administration · Administrative Management · Contact Centers · Customer Support · Budget Management · Performance Monitoring · Analytical Skills · Team Management · International Business · Organizational Capabilities · Telecommunications · Onboarding · Teamwork · Switchboard · Negotiation · Project Management · Microsoft Excel · Logistics Management · Coaching · Performance Metrics · Computer Literacy · Compliance Management · CRM · Technical Requirements · Purchase Orders · Methodology · Responsiveness · Communication · Key Performance Indicators · Key Account Management · Contractual · Registries · Prospects · Driving Performance · Stakeholder Management · Team Spirit
Customer Service Manager-EMEA
mai 2013 - mai 2017
4 ans 1 mois
Dubaï - Émirats arabes unis
Skills: Quality Auditing · Stock Management · Fully bilingual English · Problem Solving · Monitoring Performance · Middle Office Operations · Sales Operations · Office Automation · KYC Verification · Customer Follow-Up · Supply Chain Management · Customer Satisfaction · Customer Service Management · Reliability · Profitability Improvement · Account Management · Bilingual Communications · Labor and Employment Law · Customer Relations · Forecasting · SAP · Customer Service Operations · Business Development · Team Leadership · Corporate Partnerships · Freight Forwarding · Staff Administration · Administrative Management · Sales Management · Contact Centers · Customer Support · Budget Management · Performance Monitoring · Analytical Skills · International Business · Organizational Capabilities · Telecommunications · Onboarding · Teamwork · Switchboard · Microsoft Excel · Bespoke · Logistics Management · Coaching · Performance Metrics · Computer Literacy · CRM · Quality Management · Technical Requirements · Purchase Orders · International Sales · Methodology · Responsiveness · Communication · Key Performance Indicators · Contractual · Registries · Prospects · Operations Management · Driving Performance · Stakeholder Management · Team Spirit
Customer Service Executive
The LINKS
nov. 2012 - mars 2013
5 mois
Nantes Area, France · On-site
Responsible for daily running and management of the center through the effective use of resources. Setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call center.
Senior Department Head for Non-Food
MAF Carrefour Hypermarkets
nov. 2011 - oct. 2012
1 an
Dubaï - Émirats arabes unis
- Money management: budget management, turnover, margin, building of forecast. - Negotiation with suppliers and merchandisers - Develop, plan, present and implement Brand Marketing objectives and strategies.... - Managed daily operations & issues in Customer Service Department. - Marketing and sales analysis of FMCG & DPH department. Driving high value sales through the office.
Account Manager (BtoB)
SUBLIME FURNISHINGS LIMITED
sept. 2010 - juil. 2011
11 mois
Bradford, Royaume-Uni
- Strategic analysis, identification of new market opportunities, organisation of promotional events. - Advice customers and market research of new potentials clients in England & Ireland. - Advertising and business development mission.
Customer Service Sales Representative (B2C)
AICAP Au Pair Mallorca y Intercambios Culturales
sept. 2009 - janv. 2010
5 mois
Palma, Baléares, Espagne
- Responsible for management of customer accounts. - Devised an efficient data-entry system (approved by management & increased productivity by 70%). - Statistical & financial analysis. - General administration responsibilities. Creating & updating new data-base. - Advertising & development mission.
Formation
The University of Huddersfield
Master of Science (M.Sc.)
2010 - 2011
1 an 1 mois
The University of Huddersfield
Bachelor of Arts (B.A.)
2009 - 2010
1 an 1 mois
ENSEC (High Private Business School)
HND Business & Foreign languages (BTS)
2007 - 2009
2 ans 1 mois