Chaïma ABDOULI

– Conducted business needs gathering through workshop facilitation with stakeholders. – Participated in application development, testing, and deployment phases. – Executed and supported User Acceptance Testing (UAT). – Provided user support and assistance, addressing both functional and technical queries. – Managed application performance, including optimization of processes, business rules, and reporting. – Handled ticket management using IBM support tools, collaborating directly with IBM support teams. – Delivered technical support at both user and administrative levels. – Led and facilitated user and administrator training sessions. – Oversaw project planning and team management, ensuring timely delivery and coordination.

– Collecting business need (workshop animation) – Development, Tests – User Acceptance Tests (UAT) – Support & User assistance – Managing application's performance (processes, business rules, etc.). – IBM Ticket Management with IBM Support Teams. – Technical Support (User, Administration). – Training (User, Administration). – Planning and team management.

– Led and facilitated workshops to gather business and functional requirements – Development – Planned project activities and managed team resources

– Collected and analyzed business and technical requirements – Documented outcomes of specification workshops and created formal meeting minutes – Authored functional and technical specifications and conducted process/data modeling – Participated in the full development lifecycle: development, testing, UAT, and documentation – Designed and developed English-language e-learning training materials – Managed IBM support tickets and contributed to operational maintenance (usage and system administration)

– Led and facilitated functional and technical workshops – Documented workshop outcomes and prepared specification reports – Conducted effort and cost estimation for proposed solutions – Authored technical and functional specifications and performed process/data modeling

– Developed an automated solution for the annual financial report- – Contributed to the creation of the technical operations documentation – Enhanced report security and implemented multiple approval workflows

– Designed and developed a SaaS-based Data Management solution.

– Set up a development environment using Django Framework, VMWare Workstation, and Dreamweaver