Chaimaa BAHJAJI
PMO Coordinator | ITIL4
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
ITIL4-certified PMO professional with 2+ years in incident/problem management and project coordination. Expert in SLA monitoring, dashboard creation, and performance testing using JMeter. Specialized in support operations optimization and stakeholder reporting for enhanced service delivery.
Work experience
HPS
Aug 2022 - Present
4 years 3 months
On-site
PMO coordinator
Aug 2023 - Present
3 years 3 months
On-site
- Incident and Problem Management - Assist in the planning, execution, and monitoring of projects related to Support activities. - Track the progress of incidents and ensure they are resolved within the agreed timelines (SLA/OLA - Service Level Agreement). - Establish and track dashboards to evaluate the progress of Support activities. - Define and monitor key performance indicators for Support activities. - Generate regular reports for top management - Organize follow-up meetings and ensure regular committees with top management.
Support Engineer
Aug 2022 - Aug 2023
1 year 1 month
On-site
- Resolution of level 2 anomalies (incidents and problems) reported by level 1 support. - Integration of enhancements, adhering to the effective dates of international networks (MASTERCARD, VISA, UPI).
End-of-studies internship
Leanovia
Feb 2022 - Jul 2022
6 months
Design and implementation of a test injector farm architecture using JMeter.
Performance testing and IT monitoring consultant (External contributor)
Société Générale African Business Services
Apr 2022 - Jul 2022
4 months
Define test scenarios and load objectives. Prepare test scripts using the JMeter tool. Execute performance tests and analyze the results. Diagnose performance issues (usage, application metrics, resource consumption, network analysis, etc.) and create reports. Summarize and formalize recommendations.
Cloud Support Intern at CASANET, an affiliate of MAROC TELECOM
Casanet SA, an affiliate of Maroc Telecom
Jun 2021 - Aug 2021
3 months
Rabat, Morocco
Configuration and deployment of the Microsoft 365 collaborative platform for a client company.
Creation of the Website for Forum Ensem Enterprises.
ENSEM Casablanca
Jan 2021 - May 2021
5 months
Casablanca, Morocco
A website that gathers all information regarding the Forum-Ensem-Entreprises. An annual event bringing together renowned individuals.
Education
École nationale supérieure d'électricité et mécanique - Casablanca
Engineer Degree
2019 - 2022
3 years 1 month
Preparatory Classes for Grandes Écoles
Maths & Physics
2017 - 2019
2 years 1 month
Lycée secondaire
Baccalauréat
2016 - 2017
1 year 1 month