Charbel Bijani

- Designed tailored IT solutions for contract logistics clients across Europe, aligning enterprise tools like BY Core+, Manhattan, Nulogy, Centiro, and Conex with client-specific needs. - Interfaced between sales, operations, and technical teams to ensure seamless pre-sales alignment and customer onboarding. - Led the technical scope definition for RFP responses, including architecture, budget, and resource planning. - Developed a Power Apps/Power Automate solution leveraging AI to streamline internal workflows.

- Advised on the creation of an e-commerce strategy targeting the GCC region. - Built and deployed a Shopify-based site, integrating Meta Business Suite for social commerce. - Implemented GA4 for real-time analytics, performance tracking, and market insights.

- Spearheaded the implementation of Pipedrive CRM, supporting business development and client engagement. - Managed a team of PHP/Symfony backend developers for project execution and support. - Conducted customer needs analysis and managed contracts, delivery timelines, and technical documentation. - Launched mass-mailing campaigns and marketing automations to improve lead nurturing.

At the helm of EMPORIO B SARL's international expansion and Tara Jarmon's B2C distribution in Dubai, I successfully : - Opened 4 flagship retail stores in top-tier malls (Dubai Mall, Mall of the Emirates), expanding the brand’s UAE presence. - Led full operations, including P&L, marketing, HR, and supply chain for UAE market. - Rolled out CRM and ERP systems to support omnichannel retail and data-driven customer engagement. - Executed digital marketing and ecommerce initiatives, resulting in a 40% increase in online traffic. - Negotiated strategic partnerships with mall operators and vendors, securing prime retail locations. - Built and led a high-performance sales and operations team, achieving positive ROI within 6 months of launch. 𝗞𝗲𝘆 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: Project Management, Omnichannel Strategy, Product Innovation, E-commerce, CRM & ERP.

Led the distribution of 16 French and European retail brands across the EMEA region. - Managed supply chain operations for a retail group representing 16 European fashion brands. - Oversaw 40+ retail stores and a franchise network of over 300 partners across two countries. - Reduced supply chain costs by 30% through the implementation of a centralized SCM platform. - Led the development and execution of B2B and B2C retail strategies, achieving consistent growth. - Directed omnichannel retail initiatives integrating offline and digital experiences. - Built agile teams and implemented performance-driven culture across departments. 𝗞𝗲𝘆 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀: Operations Management, Supply Chain Management, Business Strategy, Team Leadership, Supply Chain Technologies.