Charbel Ephrem

As Head of Section at Basic Outlet, I’m responsible for managing a key area of the store — ensuring it is well-organized, clean, and visually appealing at all times. I lead daily operations within my section, including stock control, product display, and customer service. I make sure every item is in the right place, every price is visible, and every customer feels welcome. I support new team members, help coordinate tasks, and take initiative to solve issues on the floor quickly and efficiently. My focus is on keeping the section running smoothly while contributing to the overall success of the store. In a fast-paced retail environment, I take pride in staying consistent, reliable, and focused on results.

Experienced waiter team leader with a focus on delivering high-quality, consistent service. Skilled in facilitating communication between kitchen and front-of-house staff to ensure smooth service operations. Adept at training and mentoring new team members to uphold service excellence. Committed to providing exceptional customer service and ensuring guest satisfaction through attentive care and handling special requests.

Masay Lounge Bar | Floor Manager | 2024 Managed daily operations, ensuring high-quality service and a smooth customer experience. Implemented training programs to enhance team efficiency and customer satisfaction. Optimized inventory management and internal logistics to improve overall workflow.

Skills: Microsoft Power BI · Analytical Skills · Data Analysis · Requirements Analysis · Fraud Prevention

Led the service team to ensure top-tier customer service and efficient operations. Managed bar operations, overseeing customer flow and internal logistics. Implemented strategies to optimize service time and improve the overall customer experience. Supervised inventory management and maintained strong supplier relationships to ensure product quality.

Skills: Customer Service