Charlotte Quentin

Vendre c'est valoriser tout le travail mis en œuvre pour remplir la promesse client : - côté entreprise, c'est travailler l'idée, le rendu visuel, la faisabilité, l'outillage, les diverses étapes de production, la logistique, le service client, la qualité, la bonne communication entre tous les services pour délivrer la promesse client selon notre métier et nos savoir-faire. - côté client, c'est comprendre le besoin exprimé, y répondre le mieux possible par une offre adaptée voire sur-mesure, reformuler régulièrement car les besoins évoluent, créer des partenariats gagnant-gagnant à long terme.

Within the Merchandising & Buying Central department: Activity monitoring/reporting, KPI: • Reporting on Product and Network performance and strength of proposal in the evolution of these tools and databases • Analysis and proposal of actions adjustment (sales forecasts, order points, in interaction with the different markets and in particular Asia and Japan) • Ad hoc analyzes for preparation of different internal presentations Sales forecasts: • Update of global sales forecasts, continuously depending on the commercial strategy (product activation, opening/closing points of sale, etc.) • Review of sales forecasts, analysis of gaps and proposal for improvements Link with production: • Privileged point of contact between production and Purchasing Headquarters Assortment policy: • In close collaboration with markets and production, monitoring, control and optimization of stocks in regional warehouses and their Retail points of sale • Definition of assortments and stock depth for the retail network (presentation products, stock value, turnover and margins) • In collaboration with Business Units, markets and production, management of “Go-to-Market” (quantities, allocations and timing of deliveries) • Development of guides “ buying policy”, sales supports for BtoB (order calendar, minimum order per product, categorization, system of modules, specific push for certain products) • Analysis of the different reports in order to understand market demand and identify its developments Competitive intelligence and product strategy: • Monitoring of competition and market trends • Power of proposal in product development

1) Lighting & Furniture Reliability of catalog collections: * Recommendation concerning catalog products (public price, sales forecasts, margin) * Management in collaboration with Operational Marketing of sales support tools (brochures, catalogs, prices) * Writing sales pitches and helping with the preparation of trade shows * Monitoring of factory and subcontractor development with the product manager and development engineers (travel to the Baccarat factory in Lorraine over 1 or 2 days) Cross-functional missions: * Presentation of new collections to salespeople, stores * Monitoring and updating of data on the Baccarat e-commerce site * Monitoring of relations with subsidiaries (Japan, United States, China) * Market and competition studies. Trend analysis * Statistical analyzes of sales * Miscellaneous/administrative 2) A&D - Yachting Shows * Logistics monitoring, coordination with manufacturing teams and accounting monitoring (Monaco Yacht Show in September) * Sales support tools Provision of resources engines and tools necessary for markets: catalogs, image bank, newsletters, pricing policy * Commercial support Monitoring of customer orders, interface with manufacturing. * Administrative and logistical monitoring of specific interior design projects (i.e. Baccarat Hotels), in interface with the Manufacture and clients * Market studies Analysis of the Architects & Decorators sector and international competitive intelligence (key players, new players, evolution of the market structure, issues and risks, evolution of competitors' collections, etc.) * Administrative support for the Business Unit (procedures, exhibitions, travel organization, etc.)