Charlotte VITALY
Product Management / Gestion de Projet
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
+12 d'exp J'accompagne depuis 8 ans des équipes Sales et CSM dans le développement et l’amélioration de produits existants dans des boites à forte croissance comme Deliveroo, Glovo, ou encore Flatsy, spécialisé dans la food et la fintech, et qui ont à chaque fois mis en place des stratégie go to market. J’ai toujours aimé chercher à améliorer les process, les outils et le produits, dans le but de simplifier la gestion pour nos clients et les équipes internes et de délivrer la meilleure UX.
Expérience de travail
Shareholder
Time for the Planet
sept. 2022 - Présent
4 ans 2 mois
Accompagnement Startup/Pme : Stratégie & Management De Projet
Freelance
avr. 2019 - mars 2024
5 ans
Paris, France
Skills: High Level Of Accuracy · Business Reviews · Problem Solving · Communication · Sprints · Organization Skills · Customer Satisfaction · Start-ups Management · Negotiation · User Stories · Product Discovery · Active Listening · Big-Picture Thinking · Key Performance Indicators · Solution-oriented · Customer Service · Case Studies · Training · Independence
Team Lead CSM & CSR
Flatsy
mars 2022 - déc. 2023
1 an 10 mois
Paris, France
Skills: High Level Of Accuracy · Business Reviews · Problem Solving · Communication · Client Relations · Sprints · Organization Skills · Customer Satisfaction · Start-ups Management · Project Management · Team Building · Negotiation · User Stories · Product Discovery · Active Listening · Big-Picture Thinking · User Experience (UX) · Key Performance Indicators · Agile Methodologies · Solution-oriented · Customer Service · Case Studies · Training · Independence
Responsable Partenariats & Marques Blanches
Côté Sushi
févr. 2020 - juil. 2021
1 an 6 mois
69340 Francheville, France
- Management and development of B2B partnerships and delivery platforms - Development and monitoring of white labels, dedicated to delivery
Head of Account Management - France
Glovo
mai 2018 - mars 2019
11 mois
Skills: High Level Of Accuracy · Business Reviews · Problem Solving · Communication · Organization Skills · Customer Satisfaction · Start-ups Management · Team Building · Negotiation · User Stories · Product Discovery · Active Listening · Big-Picture Thinking · User Experience (UX) · Key Performance Indicators · Solution-oriented · Customer Service · Case Studies · Training · Independence
Deliveroo
mars 2015 - mars 2018
3 ans 1 mois
Melbourne Victoria, Australie
Business Ops & Strategy Manager - Australia
avr. 2017 - mars 2018
1 an
Melbourne Victoria, Australie
• Daily support to the Account Management team, project management and coordination with all the BU • Missions: -> Process designing: improve communication and interactions between customer support, account management and operations. Develop records and analytic tools. Ease account management's work with custom tools -> Partner experience: develop custom projects with AM team to improve key restaurant’s Partnerships with Deliveroo -> International consistency: take part into international packaging development within Deliveroo to lower costs and improve efficiency/coordination through growth -> Project management: support and follow up on transversal projects such as the selection of strategic restaurants to be highlighted on marketing supports, to increase their conversion rate, as well as general business strategic project management. -> Analytics: generate and share reports about revenue key indicators, develop tangible use of existing data -> Product: understand partner / customer needs in order to develop with the product team a tool in agreements with they daily use -> Photography: process creation from scratch on Excel then Salesforce, recrutement and management of photographers, QA, payments
Business Operations & Strategy Manager - France
mars 2016 - mai 2017
1 an 3 mois
Paris, France
• Daily support to the Busdev team France, project management and coordination with the different BU • Missions : -> Tools, process, product development and optimisation -> Product and tools expert => problems solver -> Training of the Busdev team on new tools, updates, processes implemented -> Project management: conductor on projects in connection with the different Business Units -> Quality / Portfolio Management -> Category Management
Key Account Manager - France
nov. 2015 - mars 2016
5 mois
Région de Paris, France
• Development and key accounts portfolio management. • Missions : -> Development and execution of the company’s strategy. -> Competitive intelligence and implementation of competitive offers -> Training of the BDM team on products and tools (Tablet, Admin, SF, Jira, Yesware, Periscope) -> Process development: weekly performance summary
Account & Portfolio Manager - France
mars 2015 - déc. 2015
10 mois
Région de Paris , France
•Account Management & multi tasks/transversal position in order to launch at best our food delivery service • Missions : -> Identifying and selecting new restaurants to increase our regional Deliveroo portfolio. -> Monitoring and customer portfolio management, in order to build a long term relationship with our partners -> Customer development and new markets -> Developing and executing the regional marketing strategy through various channels, including physical, social and events -> Product and tools specialist -> Process creation and implementation
Digital Project Manager
Digitas LBI
févr. 2014 - mars 2015
1 an 2 mois
• Management and monitoring of international Desktop & Mobile projects (Zeod, New JUKE, Pulsar, X-Trail, Tiida) for the Nissan account. • Main tasks: -> Establishment and management of resources, schedule, budget -> Coordination and monitoring of technical and creative teams -> Quality monitoring, delivery and operational support -> Management of the relationship and technical requirements of the clients (26 countries)
Junior Digital Project Manager
UMGB: Universal Music Group & Brands
août 2013 - janv. 2014
6 mois
Région de Paris, France
• Launch and operational monitoring of new projects such as multilingual websites and mobile downloads and streaming as well as the development of tools and management methods. • Main tasks: -> coordinate and monitor the project with clients, providers and internally; -> specify users’ needs and technical requirements; -> manage testing, delivery and operational support (front and back office, CRM); -> establishment of procedures for reporting and management of services; -> extending product categories and optimizing existing structures -> benchmarking and analysis of the results of services implemented, in order to suggest areas for improvement
Junior Business Development Consultant
EcoLogicArt
oct. 2012 - mai 2013
8 mois
Sophia Antipolis, France
Main challenge : to expand the business and improve the reputation of the artist. • Development of the communication strategy: Realization of -> surveys, -> a new speech -> a partnership file, -> a release file, -> a graphic charter -> an exhibition • Development of the web marketing strategy: -> creation of a new website, -> enhance the visibility of the artist: use of main levers traffic acquisition (SEO, SEM, affialte marketing, creative preparation of campaigns via emails, development and updating of social networks, ...) -> competitor monitoring, analysis of the results for optimizing the actions done.
Junior Business Development Manager
Vytalink
mai 2012 - oct. 2012
6 mois
Région de Paris, France
• Work focused on business development (SaaS service): -> improvement of the website (design, content, ergonomy); -> enhancing the visibility: SEO, SEM, -> creation of business social networks (SMO); -> define new marketing & communication strategies; -> define new targets (students, dealing with school direction); -> content realization: eCRM => creation of e-mailing campaigns/newsletters/White Paper; -> campaign analysis and optimization; -> direct sales operations
Assistant Digital Project Manager
All Contents
févr. 2012 - mai 2012
4 mois
Paris Area, France
• Realization of different media designs including: -> TANK Presse, a magazine created by the agency (coordination and monitoring of the project, creation of the website on WordPress, SEO, SEM, and development on the social networks); -> coordination and monitoring of a web series for the Olympic Games in London • Answering to client needs related to research and benchmarking
Sales Advisor
Heyraud
juil. 2011 - oct. 2011
4 mois
Paris Area, France
• Consulting clientele, customer service oriented, cash register reconciliation, store layout • Reception & control of orders
Assistant Product Manager
Publicis Royalties
juil. 2010 - oct. 2010
4 mois
Paris Area, France
• Brand management: -> establishment of the brand and products' marketing strategy -> improvement of the brand image • Methods used: -> commercial performance analysis, -> field analysis -> competitive Intelligence
Assistant Digital Project Manager
DigitasLBi France
juil. 2009 - août 2009
2 mois
Neuilly-sur-Seine, France
• Worked on Nissan Websites: from creation to launch (enter content in the Back Office, insert the dealers, testing sessions, reporting for multiple websites) • Use of an internal platform (multinational), Excel, Jira, SWF creator
Formation
Join Maestro
Product Management
2024 - 2024
2 mois
SKEMA Business School
Master of Science (MSc)
2012 - 2013
1 an 2 mois
EDHEC Business School
M1
2008 - 2012
4 ans 2 mois
Kingston University
2010 - 2011
1 an 2 mois
Lycée Saint-Michel de Picpus
2005 - 2008
3 ans 2 mois