Chinedu Obiora

• Developing and implementation of a robust data governance framework. • Definition of roles, responsibilities, and processes to manage data assets effectively. • Ensuring Data Quality and Consistency • Implementation of data quality standards and practices to maintain accuracy, consistency, and reliability of data. • Establishing data security measures to protect sensitive information and ensure compliance with relevant regulations. • Developing and enforcing data access controls and privacy policies to safeguard data assets. • Managing metadata and data cataloguing processes to enable easy discovery and understanding of data assets by stakeholders. • Ensuring data lineage and traceability to support transparency and trust in data usage. • Working closely with data users, IT teams, and business stakeholders to align data governance policies with organizational objectives. • Implemented data lifecycle management policies for data retention, archiving, and deletion. • Monitoring and assessing the effectiveness of data governance initiatives and identify opportunities for improvement. • Responsible for the management and administration of data governance forums and related input/output. • Promoting sharing and reuse of data assets across the organization. • Managing the development and ongoing maintenance of data definitions, standards, lineage and other data governance artifacts.

• Bridged the gaps between the customer and the brand, guiding the business strategy with customer insights • Served as a point of escalation for governance, data quality and protection issues and working closely with Business and Functional area leadership to improve the quality and value of core data assets in line with improving customer service experience. • Ensured compliance with Data Legislations and compliance with NDPR[NDPA] principles. • Established and governed the enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities. • Rolled out an enterprise-wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture. • Developed & maintaining inventory of the customer enterprise information maps, including authoritative systems, owners. • Facilitated the development and implementation of customer data quality standards, data protection standards and adoption requirements across the enterprise.

• Ensured adherence to industry regulatory standards and service level agreements using an organized framework • Participated in instituting the standards that got the company a VERVE certification • Supervised the factory's activities, procurement needs and inventory. • Responsible for merging the business needs of our clients to our personalization capabilities, handling technical details in client meetings and making all grey areas easily understandable. • Design and Implementation of Quality control and assurance methods to forestall errors during production, personalization and fulfillment processes, • Project management, production planning and advisory for successful audit trails and results for VERVE, VISA and MasterCard. • Organization and training of members of staff in the Secure card personalization process. • Supervision of technical specialists and data preparation personnel.

Key management and generation, advisory and supervision, Supervision of Smart card personalization and ensuring timeline adherence, Supervision of secure PIN printing for Banks Project management, production planning and advisory for successful test result for VISA and MasterCard, Organisation and training of members of staff in the Secure card personalization program, Proper supervision of the Technical Specialist and Data preparation personnel

Personalization of Smart Cards, Store value cards, Debit and Credit Cards (Financial Cards) for Banks and other financial institutions Client management to increase customer satisfaction and repeat business Complete adherence to SLAs for all projects, time and crises management to ensure customer satisfaction and retention Data decryption and preparation for the generation of machine understandable access files (.mdb and .DC9), Supervision of card engineers on shifts Good understanding of Verve and Mastercard Personalization Proper operation and maintenance of Matica Z30,Z20T and Datacard mx6000 (Personalization machines), Matica MS10 (Mailer machine) and Opticard Card counting machine. Quality control checks, physical and logical validation of EMV status of cards to ensure card readiness for live transactions Quality control Management Responsible for consumable requests and reconciliation Local Area Network Troubleshooting and FTP server administration Proper documentation of weekly activities and generation of detailed reports Proper Backup and shredding of sensitive log files