christelle A.

Administration et optimisation des applications métiers et bases de données pour plusieurs bailleurs sociaux. Expertise SQL, SAP BI et Power BI, avec un rôle clé dans le support aux utilisateurs, l’analyse de données et la production de reporting décisionnel.

Contracted at Sopra Steria for Orange - level 3 support

Bases de données : Oracle Systèmes : linux, windows, web Virtualisation : virtualbox, vmware, docker

At FranceTelecom/Orange : quality control, test and support engineer on Magic, a bespoke CMS software (website Content Management System) Test : - Design test plans, scenarios or procedures (Testlink) - Document software defects and report defects to software developers - Identify, analyze, and document problems with program function, output, online screen, or content - Monitor bug resolution efforts and track successes - Create or maintain databases of known test defects Support : - Respond to email and telephone support requests - User education - Remotely connect to users computers/servers - Determine minimal use case to recreate issue - Solve issue when possible or provide concise details to development for further analysis and resolution - Use deductive problem solving skills to investigate and solve a broad range of requests - Update and create online knowledgebase articles (wiki) - Capture details of each support request in ticketing system (Mantis), bug/change request (Gforge) Technical environment : web (XML, XPATH, XSLT), linux, windows, firefox, mysql Software used : Testlink, GForge, Mantis, Toad, Putty, Pentaho, Drupal

Cylande is a software publisher for WMS/ERP solutions designed specifically for the retail and distribution sector. Role : Support (40%), analyse (30 %), Developpement (30%) Environment :AS400/iSeries/i5, RPG 400, CL, DB400 Software used : PKS, cyrus

System Analyst, 2003-2004 Convergys France (Paris): Oracle/Unix based applications (ATLYS billing) - Understanding the intended functional changes and updating, creating test scripts and the expected results. - Functionality testing using the test scripts and generating test data. - Managing the product error log and ensuring its genuine representation of product quality throughout the development cycle. Software Support Engineer, 2000-2002 Convergys UK (Cambridge): Oracle/Unix based applications (GENEVA Billing and Rating software, renamed Infinys RMS) - Interact with all areas of the group to provide 2nd/3rd level support and assistance to both Product & Consultancy Business Units and Clients (Cover integration, configuration and applications). - Debugging/tracing user problems and developing solutions, including replicating client errors and identifying corrective actions, installation/de-installation - Incident management and resolution as per internal procedures and Service Level Agreements. - Document incidents and their resolutions. - Assistance and technical support, user education. - Programming SQL and PL/SQL scripts. Technical environment : unix, oracle, C

AS400 helpdesk administrator on ERP LS400, 1994-1997 Acushnet UK (Cambridgeshire) 1St level support and user assistance. Extensive knowledge of the in-house bespoke ERP software LS400 (operations, accounts receivable, export sales, inventory control etc…). LS400 was the first ERP package in Europe to cater for the new EU world when the trade barriers dropped in 1992. Acushnet co-funded the investment to introduce the Multi Marketing functionality. LS400 has been renamed: LS3, CGI, FCL and now Frontier®. Key duties and responsibilities: AS400 admin, batch management, Helpdesk / Hotline: technical support, incident management, User training, reporting and support. Acushnet GmbH, 1992-1994 Acushnet GmbH (Dietzenbach) Account Receivable Administrator then LS400 ERP user trainer + support level 1 Technical environment : AS400, DB2, CL, RPG