Christine Cayol

► CHALLENGE & CONTEXT Autonomous leadership of a private island for "luxury Robinsons": 9-bungalow hotel, Luxury Villa, and Spa, reporting to an overseas owner. Resilient and creative post-Covid relaunch of this exceptional property with limited resources. RESULT: Customer excellence maintained (4.7 to 4.9/5) and site's soul preserved. ► KEY ACHIEVEMENTS • LEADERSHIP & HUMAN RESOURCES -- TEAM MANAGEMENT: Recruitment, training, and remobilization of a multidisciplinary team (25 people). -- FULL HR: Comprehensive oversight and restoration of team cohesion centered on staff "joie de vivre," a key driver of guest satisfaction. • ADMINISTRATION, FINANCE & LOGISTICS -- FINANCIAL STEERING: P&L leadership and total financial management (sales, banking, pre-accounting). -- PURCHASING: Oversight of +1,500 invoices/year, including CAPEX. -- LOGISTICS: Supervision of complex maritime logistics in an isolated environment. • BIODIVERSITY & COMMITMENT -- ECOSYSTEM GUARDIAN: Implementation of a no-fishing zone (marine fauna regeneration) as environmental steward. -- ADVOCACY: Raising guest/staff awareness regarding the protection of coral and marine species. • PARTNER RELATIONS & POSITIONING -- BRAND AMBASSADOR: Representative and Product Manager for networks (SLH, travel agents). -- TRUSTED RELATIONSHIPS: Aligning luxury guest expectations with the authenticity of the offering. • MAINTENANCE & TECHNICAL INFRASTRUCTURE -- PROJECT MANAGEMENT: Oversight of heavy renovations (3,500 m² roofing, 700 m³ pool, overwater bungalows). -- RELIABILITY: Ensuring utility networks (water, energy, telecoms) and IT infrastructure (servers, firewalls). -- VILLA LAUNCH: Operational commissioning of the Luxury Villa. ► TAKEAWAY Managing such a complex organization in total autonomy was a daily challenge. I combined management rigor with humanity to preserve the soul of this unique site, balancing nature and performance until its sale.

► CONTEXT Active search and strategic approach for the acquisition of a Small Business (up to 20 employees) following an international career. Field analysis focused on South-East France to identify structures with high potential for short-term sustainability and long-term development. ► DEPLOYED SKILLS • SOURCING & TARGET SELECTION -- OPPORTUNITY SCREENING: Rigorous screening of transfer opportunities; 160+ business files sourced and analyzed. -- VIABILITY ASSESSMENT: Evaluating business models across diverse industries. • FINANCIAL & OPERATIONAL AUDIT -- IN-DEPTH ANALYSIS: Deep dive into 30 companies (balance sheets, EBITDA/EBE, cash flow). -- ORGANIZATIONAL DIAGNOSIS: Assessment of internal organization, labor climate, human potential, and decision-making processes. • NEGOTIATION & ACQUISITION ENGINEERING -- ADVANCED TALKS: Led advanced negotiations with 15 business owners. -- ACQUISITION SCENARIOS: Developed Business Plans and investment projections. -- OFFER FORMULATION: Drafted 6 purchase offers based on a controlled budget framework. • BUSINESS TRANSFER ECOSYSTEM -- CRA NETWORK: Active participation in CRA Grenoble meetings (sharing targets, expert speakers, etc.). -- TRAINING: Completed CRA Lyon training: "Priorities for the First 100 Days Post-Acquisition." -- EXPERT COLLABORATION: Partnership with expert networks (Chamber of Commerce/CCI, accountants, banks). ► TAKEAWAY A 3-year full immersion into the local economic fabric, providing a cross-functional vision of small business management challenges and solid expertise in organizational and financial diagnostics.

► PRESENTATION "Stade Fit Center" was the official fitness center for the Grenoble professional Football and Rugby teams, open to the general public outside of match days. (Closed in 2019). ► CONTEXT Mission conducted in parallel with a business acquisition project, within an iconic sports facility managed by Grenoble’s public equipment authorities. ► KEY ACHIEVEMENTS • CUSTOMER SALES & MEMBERS RELATIONS -- ADVISORY: Onboarding, personalized advice, and membership sales. -- RETENTION: Dispute management and customer loyalty programs for the center. • ADMINISTRATIVE, HR & TECHNICAL MANAGEMENT -- STADIUM INTERFACE: Scheduling classes and coordinating with sports coaches. -- HEADQUARTERS LIAISON: Reporting to the Paris-based head office for personnel files and financial reporting. -- OPERATIONS: Oversight of cleanliness and routine maintenance (technical incidents) for the club. ► TAKEAWAY An enriching and athletic experience that allowed me to discover the behind-the-scenes operational challenges of an atypical and magnificent site: the Stade des Alpes.

► PRESENTATION Founded an outsourced services activity to meet the operational and strategic needs of local small businesses, which benefit from limited public or private support in isolated environments. ► CHALLENGE & CONTEXT Implemented structural solutions for a portfolio of loyal clients (Hospitality, Car Rental, Tourism Activities), enabling better control over their operations. ► KEY ACHIEVEMENTS • ADMINISTRATIVE & OPERATIONAL MANAGEMENT -- OUTSOURCING: Managed daily operations (Admin, HR, Finance) and provided interim leadership. -- STREAMLINING: Implemented processes to free up time for business owners. • SALES & MARKETING ENGINEERING -- AUDIT & OPTIMIZATION: Analyzed and provided recommendations to improve business visibility (audit and update of Booking.com, TripAdvisor, and Google Maps platforms). • COLLATERAL & COMMUNICATION PRODUCTION -- DESIGN: Created professional sales materials and detailed brochures (PDF) to structure clients' commercial offerings. • PROJECT MANAGEMENT & ADVISORY -- BUSINESS LAUNCH: Supported business creation and the definition of business models. -- BEST PRACTICES: Implemented management standards and coordinated various projects (e.g., property management/stewardship). ► TAKEAWAY A passion-driven activity at the heart of the local economic fabric, requiring operational expertise, strategic sense, discernment, and high agility to adapt to different contexts and personalities. Secured 4 annual support contracts and several ad-hoc audit and consulting missions.

► CHALLENGE & CONTEXT Provided high-level support for two independent, family-owned hotel properties. A hybrid mission combining interim leadership (replacing the owner/GM) and strategic consulting to optimize operations and sales tools. ► KEY ACHIEVEMENTS • OPERATIONAL MANAGEMENT & PRE-ACCOUNTING -- INTERIM GM: Managed full operations during owner absences (6-8 week periods). Handled daily bookings, 24/7 guest relations, HR, and contracts. -- FINANCIAL INTERFACE: Coordinated with accounting firms; managed bookkeeping preparation, cash flow, and performance tracking dashboards. • STRATEGIC AUDITS & ACTION PLANS -- IN-DEPTH ANALYSIS: Authored comprehensive 90-page audit reports including competitive benchmarking and HR/Management assessments. -- ACTIONABLE ROADMAPS: Established concrete operational plans with clear implementation timelines. • SALES & MARKETING ENGINEERING -- COLLATERAL DESIGN: Created 12 professional brochures (Bilingual FR/EN). Managed photography, photo editing, 2D floor plans, and graphic design. -- DISTRIBUTION & E-REPUTATION: Optimized Booking.com and TripAdvisor profiles. Reclaimed and improved Google presence (Maps/Reviews) and local SEO. • EXECUTIVE ADVISORY & COACHING -- STRATEGIC PARTNER: Acted as a "right-hand" advisor to the owner, sharing expertise on the transition to the GM role. Supported strategic thinking regarding renovations, long-term vision, and external consultant relations. ► TAKEAWAY A "Right-hand" mission that transformed management constraints into growth levers, providing clear steering tools for a streamlined and confident operation.

Maohi Nui – Tour Operator & Event Management ► PRESENTATION Iconic tourism structure on the island of Bora Bora co-created in 2000, recognized for its authentic sharing of Polynesian culture. Activities: 4x4 Safari, Outrigger Canoe Lagoon Tours, Polynesian Weddings and Dance Shows. ► CHALLENGE & CONTEXT Global restructuring mission of the company in view of its sale. Operational "right-hand" role to the seller to clean up, optimize, and enhance the value of the company, which includes a pool of 30 contractors (guides, musicians, dancers), 5 canoes, 2 Land Rovers, and a physical structure (office, storage, workshop). ► KEY ACHIEVEMENTS • FINANCIAL & ADMINISTRATIVE CLEANUP -- RECOVERY: Resolved 2 years of dysfunctions and recovered 90% of accounts receivable. -- FISCAL OPTIMIZATION: Implemented monthly tracking and identified a specific tax exemption allowing a partial retroactive refund (3 years of VAT). • DISPUTE MANAGEMENT & COMPLIANCE -- ADMINISTRATIVE REGULARIZATION: Unlocked navigation permits and 4x4 licenses (pending for 4 years). -- INSURANCE NEGOTIATION: Negotiation with experts (Lloyds) for the settlement of a major claim. • REVENUE OPTIMIZATION & HR STEERING -- PRICING OVERHAUL: Complete redesign of rates and Terms & Conditions (stagnant for 3 years). -- HIGH-MARGIN PRODUCTS: Created high-margin products and renegotiated strategic contracts. -- POOL MANAGEMENT: Managed scheduling and streamlined the contracting and payment process for the pool of 30 contractors (guides, musicians, dancers). • DIGITAL AGILITY -- IT MIGRATION: Migration of the IT system (efficiency gain: 1 hour/day/person). ► TAKEAWAY & TRANSMISSION Beyond restoring margins, my action allowed for the delivery of a "turnkey" management system and a packaged business sale offer, securing the valuation and the takeover in the best conditions for the future buyers.

► CHALLENGE & CONTEXT Exclusive representative for the Sotheby’s brand on the island of Bora Bora. A pioneering role in an atypical micro-market, requiring mastery of local land tenure specificities and the ability to provide confidence to an international clientele. ► KEY ACHIEVEMENTS • MARKET MASTERY & LAND TENURE LAW -- INTENSIVE SELF-TRAINING: Proactively mastered the complex context of "indivision" (joint ownership) in French Polynesia. -- KNOWLEDGE ASSET: Authored an 80-page internal guide mapping market mechanics, pricing, and essential legal procedures. • PROSPECTING & DEVELOPMENT -- LAND IDENTIFICATION: Sourced land and properties across the entire island (physical boundary research, building close relationships with local owners). -- PORTFOLIO BUILDING: Developed and managed a portfolio of 15 exclusive listings. • INTERNATIONAL ADVISORY & MEDIATION (Pivot Role) -- STRATEGIC GUIDANCE: Advised 100+ international prospects, demystifying the local buying process and providing transparency on constraints (e.g., 80% of land under joint ownership). -- LEGAL TRANSLATION: Independently managed full translation of sales contracts for U.S. buyers. -- ADMINISTRATIVE INTERFACE: Acted as a critical liaison between U.S. buyers, local sellers, and notaries (e.g., facilitating TRACFIN - AML/KYC compliance and international wire transfers). -- REALITY CHECK: Provided pragmatic advice on logistics (materials, timelines, site supervision) and rental yields based on my hospitality background. ► TAKEAWAY Established a "Trusted Advisor" position, securing complex transactions for a demanding clientele (notably from California) by maintaining a level of rigor aligned with global international standards.

► PODBOX: Master data cleaning (SaaS app) and Cloud Integration Platform (iPaaS) enabling companies to rapidly connect and synchronize their structured data across cloud applications. ► CONTEXT & PROBLEM TO SOLVE Hired as VP Business Development & future CEO to develop the startup in France before moving it to San Francisco. Upon arrival, the company was not actually at a business development stage; I had to morph into any necessary role: real fast. ► KEY ACHIEVEMENTS • EMERGENCY MODE: RESEARCH & ANALYSIS -- TECH: Rapidly dug into the technical challenges of data integration & SaaS-PaaS. -- MARKET: Worked out all documentation: product & market analysis, pricing, positioning, sales channels, customer experience (CX). -- CUSTOMER DISCOVERY: Checked ideas vs. reality and refined business cases. • BUSINESS SOLUTION: TURNAROUND & VALIDATION -- PRODUCT STRATEGY: Translated existing features into a business solution for SMBs using previous studies, research and business canvas. -- AGILE COLLABORATION: Worked with engineering team to finalize development. -- UI/UX: Collaborated on both App & Web wireframes, menus, navigation, mockups, content. -- PARTNERSHIPS: Resellers (SI) strategy underway. • PRODUCT DELIVERY: ON-TIME & BUDGET -- 1st VIABLE PRODUCT: DATA CLEANING SAAS APP ready in 4 months. -- 2nd VIABLE PRODUCT: MASTER DATA SYNC PAAS platform ready in another 4 months. • INVESTOR SEARCH: UNDERWAY -- BUSINESS PLAN: Costs & revenues forecast done. -- PITCHES: Made to local investors, EuroCloud and Start West (major event connecting startups & VCs in France). ► CONCLUSION Despite having a lot of interest in the product and great respect for the engineering team, I did not see the future I came for materialising anytime soon, and decided to leave.

► CODENDI: Open Source collaborative platform for software development (ALM). XRCE R&D spin-off project aimed at professionalizing and commercializing the tool for international markets. ► CONTEXT & PROBLEM TO SOLVE Joined as a "Problem Solver" and Business Developer to transition the project from a lab tool to a commercial asset. Faced a highly unstable environment with shifting management and strong human tensions, requiring both business focus and crisis management. ► KEY ACHIEVEMENTS • AGILE COLLABORATION & OPEN SOURCE BUSINESS -- METHODOLOGY: Worked with the engineering team following Sprints cycles / Scrum. -- BUSINESS MODEL: Learned specificities of bringing a commercial edge to Open Source. -- LEAD GEN: Generated interesting international leads within the first 3 months. • PEACEMAKING, HR & INTERIM MANAGEMENT -- PEACEMAKING: Managed engineering team departure in respectful terms amidst tensions. -- RECRUITMENT: Worked along GM to hire a new team in a very competitive market. -- INTERIM LEADERSHIP: After GM’s departure, took on the role to keep the project alive. • M&A SUPPORT - TRUSTED PARTNER -- ASSET SALE: Worked along XRCE CFO to organize the sale of intangible assets. -- STRATEGIC PITCH: Co-pitched the solution to the CEO of Viseo with an engineer. -- HUMAN CAPITAL: Managed team re-hiring by the buyer (contracts & fair closing conditions). ► CONCLUSION The project was successfully sold to Viseo. This experience solidified my ability to manage complex "people situations" and support M&A processes in a tech environment.

► REBEE : New social media platform for the exchange & aggregation of friends' pictures online. Spin-off of XRCE benefiting from its cutting-edge image recognition technology (GVT) a Machine Learning ancestor to today's Visual AI. ► CONTEXT & PROBLEM TO SOLVE Hired in a Right-hand role (Marketing & Operations) to structure and stabilize the organization. I found a grim situation upon arrival (financial, strategic, and human). Following the GM's departure, the 4 engineers and I were left in a "live or die" situation. ► TURNAROUND MANAGEMENT • STRATEGY & PIVOT -- TURNAROUND: I saw the potential and motivated the engineering team to push further. -- NEGOTIATION: With the team, sold the idea to XRCE to get more time for a commercial pivot. -- TIMELINE: Got allocated a 4-month period (guaranteed salaries) to pivot. • PRODUCT MANAGEMENT -- METHODOLOGY: Acted as Strategist & PM; organized brainstorming sessions with engineers. -- FEASIBILITY: Studied commercial potential (market, target, revenues) & technical feasibility. -- DECISION MAKING: Collaboratively led the team to pick 1 idea => a Facebook app for image analysis. ► ACHIEVEMENTS: CATEPIX • PRODUCT & UI -- DEVELOPMENT: Created "Pixy the Robot" (FB & Android app) in record time (2 months). -- FEATURES: App examines FB photos, categorizes them and defines your personality. -- EXECUTION: Created wireframes, mockups, UI tests, content, and social media ads. • INTELLECTUAL PROPERTY & EXIT -- INNOVATION: Co-inventor of 2 patents filed by Xerox in the US. -- SALE ATTEMPT: Contacted Google for a sale/move to S. Valley (blocked by Xerox patent system). -- EXIT: Startup closed. Tech remains on Open Xerox (labs): catepix.services.open.xerox.com

► PLANET PROFIL: Launched a specialized startup focusing on seamless wall and ceiling coverings. High-end solutions transforming spaces into unique works of art via XXL digital printing (17-foot seamless spans). ► CONTEXT & OPPORTUNITY Identified a niche in the U.S. market for European decorative techniques. Built a full-service model (Design + HD Printing + Installation) by partnering with a French manufacturer and a San Francisco-based master artisan. ► KEY ACHIEVEMENTS • BUSINESS DEVELOPMENT & STRATEGY -- MARKET CREATION: Evangelized this new technology to 100+ interior designers. -- CLIENT PORTFOLIO: Signed major accounts (SEGA Headquarters in SF), global architecture firms (Gensler), and luxury estates. -- DEPLOYMENT: Managed projects across 3 key regions (SF Bay Area, Lake Tahoe, and Sacramento). • ART DIRECTION & OPERATIONS -- CURATION & DESIGN: Custom creations based on client personality analysis; managed image licensing (image banks, museum archives). -- XXL TECHNICAL EXPERTISE: Managed high-res file constraints and 17-foot wide-format printing operations. -- EVENTS: Featured in San Francisco’s 1st "Eco-friendly Showcase House" (1,000+ visitors). -- MEDIA: Projects featured in Sunset Magazine, Spaces Magazine, and various influential design blogs. • ENTREPRENEURSHIP (U.S. MARKET) -- FOUNDATION: Mastered U.S. business laws, accounting systems, and Silicon Valley networking practices. -- RESILIENCE: Steered the business through the 2008 real estate crisis and led a strategic relaunch in 2010. ► CONCLUSION This intense entrepreneurial journey forged my "Founder mindset." It demonstrated my ability to introduce innovation to a foreign market by mastering the entire chain: decoding client expectations, artistic vision, and technical/logistical complexity.

► CONTEXT Living for years near Stanford University in Palo Alto, I got the chance to attend many conferences there and to join this amazing group of smart, friendly and dedicated people at Stanford. ► THE PERSUASIVE TECH LAB CONCEPT Led by BJ Fogg, the lab explores how technology can be designed to empower people toward positive behaviors and attitudes for a general better world. ► THE PEACE DOT PROJECT The idea was to incite businesses to create a "peace" subdomain page on their website and to post content about what they do that increases peace. Facebook was one of the launching partner. Their www.peace.Facebook.com page displayed how many Israelis had Palestinian friends on FB. Our role, as volunteers, was to invite more Silicon Valley companies to join the movement. ► CULTURAL AGILITY * TECH IMMERSION * PROJECT SUPPORT -- Attended the meetings and got involved into the general project building. -- Helped bringing another launching partner: IMVU, an online virtual gaming world (co-founded by Eric Ries). -- In addition, was attending Ai & Quantified Self meetups in Palo Alto and Menlo Park. ► CONCLUSION This experience solidified my enthusiasm to navigate high-level tech environments and bridge the gap between engineers and visionaries. Mark Nelson and James Birchler with whom I collaborated kindly gave me a testimony on Linkedin. (Silicon Valley & Stanford people do rock this world! :-)

► CHALLENGE & CONTEXT Supervision of the partial renovation of 4 hotel properties ($900,000). A mission conducted in full on-site immersion (24/7), working alongside numerous contractors and skilled trades. ► KEY ACHIEVEMENTS • ORGANIZATION AND STEERING OF RENOVATION WORKS -- End-to-end project management: purchasing, supply chain logistics, quality control, and invoicing. -- On-site monitoring to ensure progress: painting, tiling, plumbing, and stone cladding (facades and lobbies) for interiors; installation of paved walkways and landscaped walls for exteriors. • FIELD MANAGEMENT AND COORDINATION -- Daily on-site management of technical teams in English and Spanish. -- Collaboration with the Superintendent to synchronize our interventions with other vendors on a high-pressure schedule. -- Interface with Hotel Management: ensuring smooth workflow without disrupting hotel operations. • FINANCIAL SECURITY AND PROFITABILITY -- Valorization of change orders: systematic identification and documentation of on-site needs, generating +$100,000 in additional revenue. -- Negotiation and recovery: secured full payment of these technical addenda through meticulous administrative organization. ► KEY TAKEAWAYS An intense field experience that solidified my responsiveness and ability to steer complex projects. I proved my capacity to establish transparent communication with end-clients and demonstrated the impact of meticulous administrative management on final project profitability.

► CHALLENGE & CONTEXT V. Sattui is a Napa Valley institution, renowned for its direct-to-consumer model and ultra-dynamic "Deli & Picnic" atmosphere, welcoming over 400,000 visitors annually. At the CEO's initiative, I completed a cross-departmental immersion program to master the inner workings of this high-volume operational machine, in preparation for the launch of the "Castello di Amorosa" estate (then under construction). ► KEY ACHIEVEMENTS • IMMERSION IN OPERATIONAL EXCELLENCE Service standards and direct sales: -- HANDS-ON LEARNING: Mastered high-speed service, friendly customer interactions & loyalty techniques. -- WINE EDUCATION: Led wine tastings and provided expert advice during peak periods (Mustard Festival, Harvest Weekends). -- DELI & CHEESE COUNTER: Specialized in high-end gourmet product sales and presentation. -- CASH MANAGEMENT: Managed high-volume transactions and optimized guest flow. -- DYNAMIC MERCHANDISING: Optimized boutique displays and ensured product availability through proactive restocking. -- LOGISTICS: Handled picking, packaging, and labeling for customer shipping orders. • 360° VISION OF A NAPA VALLEY ESTATE Comprehensive understanding of the winery’s inner workings: -- VINEYARD TO CELLAR: Gained a full overview of the process, from vine maintenance and blending to the bottling line. -- EVENT SUPPORT: Operational participation in major events (Harvest Party), supporting guest flows and large-scale experience delivery. ► TAKEAWAY A 6-month immersion at the heart of an incredible team that "runs the show" with surgical precision. This experience forged my passion for fluid, welcoming organizations where every team member matters, and every detail serves a memorable, unique guest experience—even during massive peak crowds.

► PRESENTATION: Tourism activities, ceremony organization, and artistic performances on the island of Bora Bora: 4x4 & Boat Tours, Polynesian Weddings, and Traditional Dance Shows (Tamure, Fire Dance). ► CHALLENGE & CONTEXT Strategic partner alongside the founder to launch and structure the company from the ground up. An entrepreneurial challenge managed in parallel with my hotel management roles, aimed at transforming an authentic vision of Polynesian culture into a sustainable, high-end business. ► KEY ACHIEVEMENTS • PRODUCT DESIGN & TESTING: Designed cultural experiences (boat tours, 4x4 safaris) and conducted field testing (guiding, direct sales) to refine the offerings before full-scale deployment. • INVESTMENT & FINANCIAL ENGINEERING: Led financing and tax incentive applications (défiscalisation) for fleet acquisition (4x4s, custom-built boats). Rigorous management of banking and administrative relationships. • COMPLIANCE & LOGISTICS: Supervised construction, managed safety standards and insurance, and secured all required tourism transport licenses. • MARCOM & SALES: Created the brand identity and structured the commercial offerings for luxury hotels (Four Seasons, St. Regis) and international travel agencies. ► TAKEAWAY An entrepreneurial journey built as a duo. I provided the necessary structure to transform a startup into a solid, recognized company with a profitable business model. These building and management skills allowed me, ten years later, to return to the organization to lead a vital restructuring aimed at ensuring long-term sustainability, increasing its value, and preparing the business for sale.

► PRESENTATION: Le Maitai offered a unique mixed-resort concept: traditional rooms and overwater/beach bungalows. The resort included 2 restaurants, a bar, and an activities desk. ► CHALLENGE & CONTEXT Versatile role at the core of management, stepped into without a transition period. Required immediate operational readiness with a dual focus: Administrative and Operational Management. Role evolved based on strategic missions assigned by successive General Managers (GMs). ► KEY ACHIEVEMENTS • HUMAN RESOURCES (70 EMPLOYEES) -- DAILY MANAGEMENT: Handled mediations, leaves, advances, and individual employee files. -- RECRUITING & TRAINING: Led the hiring process and staff development plans. -- LABOR RELATIONS: Acted as the primary point of contact for unions, facilitated committee meetings (DP, CHSCT), and managed disciplinary actions/terminations. • PAYROLL (SAGE) & OPTIMIZATION -- FULL-CYCLE PAYROLL: Managed entire monthly payroll for 70 employees (data entry to issuance), previously an outsourced service. -- KNOWLEDGE TRANSFER: Authored the payroll procedures manual to ensure service continuity. -- PRODUCTIVITY: Developed a custom "Time Shift" tracking system to optimize processing and staff transparency. • EXECUTIVE SUPPORT & DUTY MANAGER -- STRATEGIC SUPPORT: Daily assistance to GMs and management of cross-functional projects. -- DUTY MANAGER: Weekly 360° supervision of resort operations (7 AM – Midnight): handled guest emergencies, cash audits, and technical coordination across departments. ► TAKEAWAY A highly formative experience that solidified my mastery of administration and operational leadership. Coordinating multiple departments and managing high-pressure situations forged my ability to oversee global operations. This "pivot" role confirmed my aptitude for combining rigorous management with hands-on leadership.

► PRESENTATION: Hotel Bora Bora was one of the island's most legendary properties. Its 55 villas and bungalows hosted celebrities and Polynesia enthusiasts seeking ultimate privacy. Operating under the Aman Resorts brand, the hotel closed its doors in 2008. ► CHALLENGE & CONTEXT First immersion into the luxury hospitality industry within an exceptional environment. A versatile role supporting 4 successive General Managers of different nationalities, requiring immediate ownership of diverse operational areas. ► KEY ACHIEVEMENTS • EXECUTIVE ASSISTANT (BILINGUAL FR/EN) -- EXECUTIVE SUPPORT: Direct support to 4 GMs and cross-cultural mediation between English-speaking management and local staff. • HUMAN RESOURCES (130 EMPLOYEES) -- FULL-CYCLE HR: Managed all HR functions (excluding payroll): recruitment, labor relations, union elections, and employee committees. • RETAIL MANAGER (1 YEAR) -- SHOP MANAGEMENT: Full oversight of the 2 onsite boutiques in addition to primary duties (purchasing, inventory, pricing, sales). • HOTEL RENOVATION (3 MONTHS) -- OPERATIONAL COORDINATION: Direct support to the GM in managing logistical and social organization, including work scheduling and oversight of the skeleton crew. ► TAKEAWAY An exceptional immersion within a legendary estate that mastered the art of building unique bonds with "repeat guests." Beyond management, my role was to facilitate the integration of successive leadership teams into the cultural specificities of Polynesia. I value the memory of its "relaxed luxury" atmosphere and the authentic staff whose natural warmth was the true heartbeat of the hotel.

► PRESENTATION: "Dimanche Matin" was a popular weekly newspaper focused on local news with a lifestyle and entertainment tone (local history, genealogy, family, and leisure). The advertising department was responsible for generating the core revenue for the publication. ► KEY ACHIEVEMENTS • MANAGEMENT & DIRECT SALES -- TEAM LEADERSHIP: Recruited, trained, and managed a sales team of up to 6 people, including territory assignment and performance coaching, while maintaining a personal sales portfolio. • EDITORIAL COORDINATION -- CONTENT SYNERGY: Acted as the primary point of contact for the Editor-in-Chief and journalists to design themed supplements attractive to both advertisers and target audiences. • ADVERTISING PRODUCTION -- CREATIVE COORDINATION: Worked with the in-house graphic designer to produce ad visuals based on client briefs and assets. • FINANCIAL REPORTING -- PERFORMANCE TRACKING: Collaborated with senior management on revenue forecasting and actuals. ► TAKEAWAY A high-energy experience in the media industry, characterized by a small local market and high sales team turnover. This role taught me to balance commercial imperatives with editorial constraints while mastering the psychology of field sales management.

► CHALLENGE & CONTEXT Joined this startup during the deregulation of the directory market to structure commercial operations across three key regions (Martinique, Guadeloupe, and French Guiana), eventually taking over global management during a critical crisis phase. ► KEY ACHIEVEMENTS • SALES & OPERATIONAL LEADERSHIP -- TERRITORY MANAGEMENT: Managed the sales team and orchestrated commercial operations across Martinique, Guadeloupe, and French Guiana. -- PRODUCTION OVERSIGHT: Supervised graphic design vendors and managed manufacturing controls (publishing/printing operations based in Canada). -- CREATIVE INVOLVEMENT: Contributed to the general layout and collaborated with local artists for department-specific custom covers. • INTERIM MANAGEMENT -- BUSINESS CONTINUITY: Took full control of the company for several months following a partnership split between the founders. -- CRISIS STABILIZATION: Ensured seamless operations through reorganization, recruiting, accounting supervision, payroll, and customer service management. ► TAKEAWAY An intense entrepreneurial experience that revealed my ability to stabilize an organization and secure operations within high-pressure environments.

► CHALLENGE & CONTEXT Publicara held a leadership position in Martinique’s highly competitive advertising market. I served as the operational pivot between advertisers (local, national, and international) and the agency’s creative team. ► KEY ACHIEVEMENTS • CLIENT ACCOUNT MANAGEMENT -- PORTFOLIO LEADERSHIP: Managed 15 clients and 20 brands, including International (Exxon, Coca-Cola), French (Citroën), and local (Caribbean Express) accounts. -- PROJECT LIFECYCLE: Handled everything from initial client briefs to developing copy strategies (in tandem with management) and presenting creative concepts for final approval. • PRODUCTION & CREATIVE SUPERVISION -- MULTIMEDIA COORDINATION: Managed media planning and the full production chain (TV, Radio, Print, Billboards & Outdoor Advertising). -- PRODUCTION INTERFACE: Acted as the bridge between vendors and the studio (storyboards, casting, photo shoots, image selection, and film engraving). -- TECHNICAL PUBLISHING MASTERY: Proficient in layout (QuarkXPress), prototyping, and pre-press technical standards. • INTERNATIONAL NETWORK SYNERGY -- NETWORK COLLABORATION: Worked within the Euro-RSCG and McCann Erickson global networks. -- REGIONAL DEPLOYMENT: Regular cooperation with the Puerto Rico agency for regional campaign rollouts. ► TAKEAWAY A foundational experience where I mastered the rigor of the production chain and the fulfillment of the creative process. It forged professional bonds and friendships that have lasted over 20 years.