Christine Wautelet

Consultante Senior en Transformation et Gestion du Changement

Salary / Daily rate

Brussels, Belgium

Freelance

Languages

FrenchDutch

About me

Intro

Transformation specialist with 15+ years of expertise in change management, organizational development, and strategic alignment. Successfully led multiple M&A integrations and cultural transformations, achieving 8/10+ satisfaction rates and 9.1/10 employee engagement. I help organizations bridge strategy-execution gaps, facilitate technology adoption, and evolve corporate culture for sustainable growth and improved performance.

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Work experience

Founder

Sérénexis

Feb 2025 - Present

1 year 9 months

Brussels, Belgium

Mutualité Partenamut

Oct 2016 - Jan 2025

8 years 4 months

Hybrid

Executive Director | Strategy | Organizational Development | Culture | Internal Communication

Nov 2016 - Jan 2025

8 years 3 months

Hybrid

PROGRAM & CHANGE MANAGEMENT OF M&A Successfully managed several mergers and acquisitions, ensuring smooth integration and operational continuity, including: - Euromut/Partenamut (each with 400 employees) - Partenamut/Securex Mutualité (absorption of 100 employees) - Partenamut/Omnimut (absorption of 300 employees with integration during the COVID pandemic) Utilized the ADKAR model, achieving an integration satisfaction rate of over 8/10. ORGANIZATIONAL TRANSFORMATIONS - Operational Excellence : Led lean management implementation, enhancing efficiency. Over 80% of teams received tailored support, improving key KPIs. - Customer Orientation : Focused on customer satisfaction and engagement through personalized services, improving experience metrics. - Mergers and Restructuring : Led the merger of Front Office (FO) and Back Office (BO) departments (600 employees), optimizing resources. ADJUSTMENT OF TRANSFORMATION PROGRAM MANAGEMENT - PMO (Project Management Office) : Established a PMO to standardize practices and improve project delivery. - Agile Transformation : Implemented agile methodologies, increasing flexibility and responsiveness. CULTURAL EVOLUTION FOR STRATEGY IMPLEMENTATION - Leadership Development : Designed training to align leadership with the new strategy. - Coaching : Provided coaching to 10 senior leaders to support the transformation. - Communication & Engagement : Held regular sessions and Q&As to explain the strategy, ensuring employee buy-in. - Change Management : Rolled out structured programs to help teams adapt to new processes. These efforts contributed to a more efficient, customer-focused, and digitally advanced organization, with engaged employees (engagement rate of 9.1/10 in June 2020).

Front Office Director a.i.

Oct 2016 - Mar 2017

6 months

Hybrid

- Client Relationship Management: Ensuring high levels of customer satisfaction by effectively managing relationships with clients. - Team Leadership: Leading, mentoring, and motivating the front office team (5 direct reports and 300 indirect reports) to achieve targets and provide excellent service. - Performance Monitoring: Monitoring and evaluating the performance of front office staff, providing feedback, and implementing improvement plans. - Service Improvement: Identifying areas for improvement in service delivery and implementing changes to enhance customer experience. - Reporting: Preparing regular reports on front office activities, performance metrics, and customer feedback for senior management. Results Achieved : - Improved Customer Satisfaction: Successfully increased customer satisfaction scores through effective relationship management and service improvement initiatives. - Enhanced Team Performance: Led the front office team to achieve and exceed performance targets, resulting in higher productivity and service quality. - Data-Driven Decisions: Utilized performance metrics and customer feedback to make informed decisions and implement effective strategies for improvement.

Business Transformation Manager

Euromut

Jul 2010 - Jul 2016

6 years 1 month

Brussels Area, Belgium · On-site

- Identification of strategic priorities - Functional management of a team of 7 project managers - Hierarchical management of a team of 4 change facilitators - Project reporting management - Integration of a structured change management approach to improve project adoption - Definition of internal communication strategies to give meaning to changes Results achieved : - Strategic priorities defined according to client expectations, organizational needs, and financial sustainability. - High project adoption rates, particularly for key client moments, document digitization, and contact strategy. - Effective communications during events, team meetings, and newsletters. With the support of internal contests and gamification, achieving excellent levels of strategy understanding and adoption. Great ideas! Here's the translation in English with the results highlighted: - Development of project management skills for business personnel. This strengthened their engagement and enabled most of them to advance their careers within the organization. - Involvement of the executive committee through workshops and the development of their project sponsor role.

Head of Legal Department

CHU Brugmann

Jul 2005 - Jul 2010

5 years 1 month

Brussels Area, Belgium · On-site

- Legal expertise in labor law (dismissals, serious misconduct, working hours, rest periods, taxation, staff loans, etc.) - Legal expertise in clinical trials. Member of the Hospital Ethics Committee. - Neutral and independent management of conflicts between patients and doctors. Hospital mediator (Law on Patient Rights of 2002). - Close collaboration with medical and support departments to enable them to manage activities efficiently by anticipating legal risks. Results Achieved : - Collaborate in a professionally demanding environment both humanly and technically: Successfully navigated complex interpersonal dynamics and technical challenges to ensure project success. Facilitated effective communication and cooperation among multidisciplinary teams. - Manage relationships with all stakeholders: doctors, nurses, support departments, management, patients, etc.: Developed and maintained strong, positive relationships with diverse stakeholders. Ensured seamless coordination and collaboration among all parties involved. - Lead a small team: Effectively managed and motivated a small team to achieve high performance and project goals. Implemented team-building strategies and provided mentorship and guidance to team members. - Understand business challenges (profitability, resource management, financing, standards, and approvals): Analyzed and addressed key business challenges to improve profitability and resource management. Ensured compliance with industry standards and secured necessary approvals for projects. - Prevent and manage conflicts through mediation: Successfully mediated conflicts to achieve mutually beneficial resolutions. Implemented conflict prevention strategies to avoid new claims.

Legal Counsel

CPAS de la Ville de Bruxelles - OCMW van de Stad Brussel

Oct 2003 - Jul 2005

1 year 10 months

Brussels · On-site

- Management of labor law disputes for employees under employment contracts and management of litigation for statutory staff. - Management of the legal aspects of public procurement. - Providing legal expertise within strategic projects of the CPAS (e.g., in housing policy). Results Achieved: - Address resignations, dismissals, and mutual termination of contracts in a human and pragmatic manner. - Bring legal expertise within the framework of project management - Be a business-oriented lawyer by developing creative solutions while managing legal risks. - Work with top management (Secretary General of CPAS and CPAS Council).

Lawyer

Advocatenassociatie Nelissen Grade

Jan 2000 - Jan 2003

3 years 1 month

Leuven, Belgium

Client consultation - Representing clients' interests during negotiations - Drafting conclusions and pleadings before courts and tribunals - Litigation strategy - Formalizing agreements into contracts Results Achieved: - Developed a personal client base by the end of the 3-year internship - Developed an assertive stance towards clients, colleagues, and judges - Ensured clients received solutions with the highest ROI for them


Education

Louvain School of Management

executive master

2017 - 2017

1 month

Solvay Brussels School of Economics and Management

Master

2006 - 2007

1 year 1 month

Université catholique de Louvain

Master

1998 - 2001

3 years 1 month

Ichec Brussels Management School

Executive Master

1900 - 1900

1 month


Licenses & certifications

Change Management

Issued: Jan 2018

Certified by Prosci ANZ

Particip'Agile Practicioner

Issued: Apr 2017

Certified by Convidencia

Particip'Agile Fondation

Issued: Jan 2017

Certified by Convidencia

Green Belt Lean Six Sigma

Issued: Oct 2015

Certified by CUBIK Partners

Prince 2 Practitioner

Issued: Jul 2013

Certified by APMG-International

Prince 2 Foundation

Issued: May 2013

Certified by APMG International

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