Christophe Hermant
Senior Customer Experience Manager
2 recommandations
Salaire / Taux journalier
2 personnes recommandent
59700 Marcq-en-Barœul, France
Mobilité : Paris, Bruxelles, ...
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Transformation expert with 12+ years leading organizational change and customer experience initiatives. Founded Serendiv to drive positive impact through stakeholder relationship optimization. Specialized in CRM implementation, enterprise architecture, and team leadership across retail, banking, and tech industries.
Expérience de travail
Positive Impact Transform'Actor
Serendiv
nov. 2021 - Présent
5 ans
Lille, France
Serendiv was born from the strong belief that modern organisations performances come mainly from the quality of the relationship between every stakeholder involved, whoever customers, managers, collaborators, suppliers, partners, .. Encouraging any personal and/or collective initiative that contributes to satisfy customer's and employees' expectations is at the heart of my actions. Caring about people and high operational effectiveness are thus my main concerns, assuming that these conditions are necessary to support human well being's achievment.
Germe, le réseau de progrès des managers
mai 2013 - Présent
13 ans 6 mois
Administrator
déc. 2023 - Présent
2 ans 11 mois
Adhérent
mai 2013 - Présent
13 ans 6 mois
Lille, France
Get one experience time's ahead.
PROJEXION
sept. 2011 - déc. 2021
10 ans 4 mois
Villeneuve-d'Ascq, France
Customer Experience Manager
juil. 2017 - déc. 2021
4 ans 6 mois
Villeneuve-d'Ascq, France
As Customer Experience Manager, I inspired and I stimulated any personal and/or collective initiative that contributed to satisfy the customer's expectations, in accordance with Projexion learning organisation's ambitions. Caring about people and high operational effectiveness were my main concerns at the heart of my actions.
Transition Manager
juin 2016 - déc. 2021
5 ans 7 mois
Villeneuve-d'Ascq, France
As transition manager I have led operational teams in different situations, from building or developing an organisation's capacity (e.g. a new enterprise architecture capacity in a platform) to bridging the gap between one manager's departure and his successor arrival. Keen on sharing experiences and knowledge, I have acted with the teams as talents developer and effectivness fastner, convinced that everyone is able to rise a higher potential. I've been experiencing these skills in various industries (Retailers, Banks, Credit Institutions, ...) and within compagnies of different size (from small compagnies to multinational corporations).
Projects Manager, Enterprise Architect, Solutions Bringer and Talents Developer
sept. 2011 - déc. 2021
10 ans 4 mois
Villeneuve-d'Ascq, France
Either as Projects Manager or Enterprise Architect, I have supported the implementation of projects mainly related (but yet not limited) to Customers Relationship Management (CRM), sharing the values Projexion's teams stand for : Pragmatism, Cohesion, Sharing out, Creativity and Pleasure Keen on sharing experiences and knowledge, I also made interventions as talents developer through training sessions, coaching sessions and interim management. I've been experiencing these skills in various industries (Retailers, Banks, Credit Institutions, Software Editors, Social Landlord, ...) and within compagnies of different size (from small compagnies to multinational corporations).
CRM Projects Manager
Cylande
déc. 2008 - oct. 2011
2 ans 11 mois
59100 Roubaix, France
As projects manager for Cylande CS, I contributed to develop the software solutions for retailers through the CRM (Customer Relationship Management) domain. On the sidelines of several realisations around the Winstore and Storeland solutions, I helped to create a new CRM module in the United Retail solution suite (UR). I also developped my projects management skills and team management skills in a more business minded orientation.
Projects Manager
arvato services
juin 2007 - déc. 2008
1 an 7 mois
62880 Vendin-le-Vieil, France
arvato services is the leading service provider for every aspect of effective solutions in the fields of Customer Communication and Supply Chain Management in Europe and non-European markets. arvato services offers one-stop shopping concepts to its customers for CRM-/SCM-Consulting, Customer Loyalty, Data Management, Lettershop, Customer Service, Logistics and Finance, supported by IT-solutions.
Project Management Consultant
SII
oct. 2006 - juil. 2007
10 mois
As Project Manager for the world number one steel company, deployment of the new messaging system for all the entities of the company, and migration of the existing mailboxes (40.000 mailboxes on 15 different messaging systems).
SII
juin 2001 - juil. 2006
5 ans 2 mois
Project Management Consultant
nov. 2005 - juil. 2006
9 mois
For one leading company in rail industry and signalling, management of the activities in order to achieve the certification of its European Rail Traffic Management System Project (ERTMS/ETCS) products.
Train Control System Designer
juin 2001 - oct. 2005
4 ans 5 mois
For one leading company in rail industry and signalling, within its European Rail Traffic Management System Project (ERTMS/ETCS) Core Project, definition of the technical evolutions of the trackside sub-system (RBC and associated peripherals) and support to the software development and integration teams for the defined milestones.
Formation
HEI - Hautes Etudes d'Ingénieur
Doctoral degree
1996 - 2001
6 ans
Portfolio
Data Governance Manager
Leader Architecture de la Plateforme Customer
