CHRISTOPHE LABREURE

Consulting and Education services and expertise in Customer Success area.

🎯Provide flexible and relevant consulting services to Saas and subscription vendors in order to define, deploy, assess and transform (or just improve) their Customer Success strategy and offers. Main objective is to optimize the customer Retention and Expansion, so the Revenue. Saas revenue = Recurring Revenue = Recurring Impact ! And that, with a modern and efficient CS structure. If you want to know more, don't hesitate to schedule an introduction call. You will tell me what your challenges are, and we will see if and how we can work together efficiently. 📌 If you are a CSM or a manager, facing a specific challenge or just having a question, I will be happy to listen to you and to help also. For free ! 🎁 (Click on the link below.) 👇

Worldwide responsibility on Professional Services, Managed Services and Customer Success (CSM) initiatives. Definition of the Nexthink implementation methodology which is the best way to ensure a successful customer onboarding. Creation of the CSM structure with 20 CSM recruited in 2 years. Selection and deployment of Gainsight platform in order to optimize the CSM coverage and the customer journey. Main objectives were to secure the renewals (GRR) and to allow upsells business (NRR).

Neolane has been acquired by Adobe in June 2013. Head of the Southwest Consulting organization (France, Benelux, Italy, Iberica). +50 resources + Offshore support.

Running the consulting, deliverability, education and support business for a total of +100 international consultants. In charge of aligning existing geos in terms of processes, resources, offerings, etc and building teams in new geos (Germany, APAC) without any silo between other departments. Creation of the remote support centre with resources based in Vietnam.

In charge of the EPM (Entreprise Performance Management) consulting group (formerly Hyperion team) for France, Spain and Portugal. Managing delivery resources (40 consultants), admin (3) and consulting salesreps (3 CSRs) Named as Single Point of Contact during the Merge operations of Hyperion within Oracle in France

Managing consulting and education services teams with P&L objectives. - budgeting and consolidation (Planning, HSF and HFM) - OLAP and BI (Essbase, Reports, and former Brio products) - MDM

I joined BOBJ as the 5th employee in 1991, few months after company creation. So, I was initially a consultant able to cover presales and proserv roles. Then, I was appointed as Presales Director , building a dedicated team. After 3 years, I decided to take a position consisting of managing distributors and resellers in an emerging territory with some countries like Portugal, Turkey, Greece, Israel, Cyprus, Morrocco, ...it was a sales and an indirect management position. Back in France after 2 years, I was Consulting & Education Director for France for 4 years before leaving Business Objects.